[vassirng]

Hello, when I log in as a vendor and go to Store Settings -> Policies, it returns a critical error. No error shown in Console or Network tab. Can you help with this?

Attachments:

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   Screenshot-2025-07-04-at-5.46.39 PM.png
   

[Sangita Support Squad]

Hi there, Sorry to hear you’re experiencing an issue. We’ve reviewed the flow on our end but were unable to replicate the problem.

To help us investigate further, could you please create a staging site that mirrors your live environment and share the following details with us?

— Staging site URL

— Temporary admin access

— FTP credentials

This will allow us to take a closer look and assist you more effectively.

Kindly remember to mark your reply as private when sharing access details.

[vassirng]

This reply has been marked as private.

[Sangita Support Squad]

Hello there, Thank you for getting back to us.

As mentioned earlier, we’re currently unable to replicate the issue on our end. To properly investigate and provide a solution, we’ll need access to your staging site so we can safely test by deactivating plugins and themes as needed.

You can easily create a staging site using a plugin like WP Staging. Once the staging environment is set up, please share the following details with us:

— Staging site URL

— Temporary admin access

— FTP credentials

Please make sure to mark your reply as private when sharing these details to keep your information secure.

Looking forward to your response so we can assist you further.

[Anushka Sinha]

Hi there,
We’re currently waiting for the FTP access to proceed with resolving the issue. Kindly share it at your earliest convenience so we can assist you further.

[vassirng]

This reply has been marked as private.

[vassirng]

This reply has been marked as private.

[Anushka Sinha]

Hi @vassiring,

Thank you for sharing the details with us. We’ve forwarded the information to our development team, and they are currently looking into it. Kindly allow us some time , we’ll keep you updated on the progress.

[Sangita Support Squad]

Hello @vassiring,

Our team has implemented a fix for the issue on our GitHub repository. This fix will be included in our upcoming update, and we’ll keep you informed once it’s released.

Thank you for your continued support.

[Sangita Support Squad]

We’ve already included a fix for this issue in MultiVendorX 4.2.28, so we’ll be closing this thread for now. If you need any further assistance or face any issues in the future, please feel free to open a new support thread.

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