[Maxim Zhiltsov]

Hello,

With Stripe Connect, using Stripe Marketplace module and Express Account I face the following error on the Vendor’s side when clicking on the Connect with Stripe button from Vendor Dashboar > Settings > Billing tab.

{“error”:{“message”:”Cannot onboard via express oauth due to gated access.”,”code”:”forbidden”}}

In this article (https://stripe.com/docs/connect/oauth-express-accounts), I see that “OAuth with Express accounts” is deprecated and Stripe suggests using “Accounts API with Express” instead.

Please share your plans on addressing this issue.

[Sangita Support Squad]

Hello @Maxim Zhiltsov, Sorry to hear that you have faced an issue on your end.
But we have checked the flow for Stripe express account types on our end but we are not facing any such issue. Kindly check the video here : https://www.awesomescreenshot.com/video/24588558?key=a933aade5d608e4d9b15bd606841116a.
But thanks for informing us about this. We are going to update our Stripe API library to the latest version and look into the issue mentioned by you.

[Maxim Zhiltsov]

Hello @Sangita,

Thanks for your reply. Yes, this issue appears only for new Stripe Accounts according to this article: https://stripe.com/docs/connect/oauth-express-accounts

I’d appreciate receiving updates on this.

[Sangita Support Squad]

Thank you for the update. Our team will investigate this matter, and we aim to provide you with a resolution as soon as possible.

Please note that it’s the weekend here, and our offices will be closed during this time. Hopefully by monday we will be able to provide you with an update.

[Maxim Zhiltsov]

No rush. This is a big thing, I believe, and a matter of weeks at least.

[Sangita Support Squad]

@Maxim Zhiltsov Thank you for your cooperation. We’ll update you promptly once we’ve implemented a solution for this issue.

[KC]

Was this resolved? I have the same issue with connecting new users.

It seems Stripe deprecated this option.

“OAuth isn’t available for new Connect platforms. For new accounts, use Accounts API with Express instead. Extensions shouldn’t use Express OAuth, as extensions can’t connect to existing Express accounts”

[Sangita Support Squad]

Hello, No need to worry. We’re currently in the process of revamping the Stripe marketplace module and making all necessary modifications. We anticipate releasing the new MultiVendorX Pro version with the fix either today or tomorrow.

Thank you for your understanding.

[KC]

I updated it to 1.3.2 today. I still could connect any new vendor to Stripe. It failed at the same step, but with a different error message:

{“error”:{“message”:”Cannot onboard via express oauth due to gated access.”,”code”:”forbidden”}}

[Sangita Support Squad]

We are able to recreate this on our end. Our team is looking into the issue. Kindly provide us some time. As soon as we will add a fix, we will keep you posted.

[Sangita Support Squad]

We have already added fix for this issue. Kindly update the plugin to the latest version and check and let us know if you need any further assistance from our end.

[Sangita Support Squad]

It has been a while since we last heard from you. We are now closing this thread. If you need further assistance or encounter any issues in the future, please feel free to create a new support ticket.

[Author]

Posts