[l.gan]

Hi, I have a small problem with the plugin, the point is that suborders are dubbing points.

I contacted the plugin(https://wordpress.org/plugins/woorewards/) developer (https://wordpress.org/support/topic/multi-vendor-the-points-are-doubled/)and he answered me:
“In the plugin, we add points when a post with the type “order” reaches one of the selected order statuses (that you can see and edit in the features section). If the multi-vendor plugin creates posts with the “order” type instead of another type like “suborder”, it’s normal that points are also given in that case.
This will also happen with any loyalty plugin that gives points on order completion.

Unfortunately, there’s not much we can do about it. We know that other marketplace plugins like Dokan don’t pose that problem as they differentiate order types. You could try it or ask your multi vendor plugin’s author to do something about it.”

Please tell me, could you help me with this?

As far as I understand, this problem will happen to everyone

[NerdySupportExpert Moumita]

@l.gan, in that case, we need a little bit of help from them.

Kindly ask them how can we exclude their point creation for individual order_id.

[l.gan]

Hi, I am writing to you about a problem with one lag in the reward system, but I constantly get spam and my messages for moderation. How can I get support? The fact is that the author of the plugin is ready to eliminate incompatibility, and is waiting for information from me.

[NerdySupportExpert Moumita]

@l.gan, as we are facung issue iver forum,. Can you connect our team with the plugin author over mail, keeoing us in the cc : contact@wc-marketplace.com

[l.gan]

The thing is, I bought another plugin, not the one I asked you about initially. SUMO REVARD plugin

here is the answer from the plugin author.
“We suggest you please contact that plugin author & ask them to provide hooks when creating the suborder & displaying messages so that it help us to check the feasibility from our side.”

https://disk.yandex.ru/i/ZSFTqRmJN3zusQ

I provide him with a link to this topic and your answer

[NerdySupportExpert Moumita]

@l.gan, can you share their contact info, so we can communicate with them directly.

[l.gan]

This is their site, I gave a link to this topic to the developer, and I think that he will see you. Unfortunately, I do not have his email, except for public contacts on the site.

fantasticplugins .com

[NerdySupportExpert Moumita]

@l.gan, we checked all our spam, there is no topic there.

Once the plugin team will contact us, we will let you know.

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