[popa_catalin1983]

Hi,

We are testing the function of adding review to the supplier, via it’s page : https://usatos.com/furnizor/wss/reviews/
On this page we can enter text, select rating (1 to 5 stars) but when we try to push Send, it will not do anything.

Regards,
marian

[Sangita Support Squad]

Hi @popa_catalin1983
The review and rating setting is working fine for us on our end https://watch.screencastify.com/v/vxcIkOQFd64zKUnu7mel

We have also tested it on your end and it is working perfectly fine https://watch.screencastify.com/v/hbSglDZx3t5UejY50XFJ

Now the error you are referring to can you please share the message in english so we can assist you with this.

[popa_catalin1983]

Hi @sangita,

here’s another printscreen with all the info from the page in english

regards,

Marian

[Sangita Support Squad]

Hi @popa_catalin1983
I have checked your site and the send button is working fine on your end https://watch.screencastify.com/v/2adOKTMLLuCVHDkWGe69
Kindly share a video on how we can recreate the issue on your end.

[popa_catalin1983]

Hi,

here’s a video made on a test client that bought a product and will try to leave a review.

thanks,
Marian

[Sangita Support Squad]

Hi @popa_catalin1983 Thanks for sharing the video . I tried to recreate the flow on your end but did not face any issue . Kindly check the video https://watch.screencastify.com/v/kDIyyrbPG6lsemsvhW15

[popa_catalin1983]

Hi,

can’t view the video. maybe the link isn’t available anymore.

Still, on our side that area still doesn’t work. Do you have any other suggestions?

Regards,

Marian

[Sangita Support Squad]

Kindly check this video https://drive.google.com/file/d/1cbPk-J-vNZlv3BftOpvxDB_RfINIiMNn/view?usp=share_link

As you can see, there is no issue with submitting the review. However there is one issue with review start display, we will check and give you css.

Also can you share that user’s access who is submitting this review.

[popa_catalin1983]

Hi,

It happens on every user created as a test and used as a buyer to leave feedbacks.
Can you help with CSS promised? maybe that will do the work

Regards,
Marian

[NerdySupportExpert Moumita]

@Marian, in that case, share the access of the vendor/user who is facing this issue. This way we can check and share the css.

[popa_catalin1983]

This reply has been marked as private.

[NerdySupportExpert Moumita]

Hi Marian, the access is not working, can you please check https://prnt.sc/9KSVZZG91xqp

[popa_catalin1983]

This reply has been marked as private.

[Sangita Support Squad]

@popa_catalin1983
We are still not able to login as vendor using the credentials shared by you https://watch.screencastify.com/v/xODnwDW8xGNXIMafjnrN
Kindly check again and share the correct login details so that we can check and help you accordingly .

[popa_catalin1983]

This reply has been marked as private.

[Sangita Support Squad]

https://watch.screencastify.com/v/jyDvI1Rh1AH4oIYCfZ9O Still not able to log in with the new credentials
can you please share a video on how we can access the site, maybe we are doing something wrong.

[popa_catalin1983]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for sharing the video . We are able to recreate the issue on your end .
We checked our site too but did not find any such issue on our end . https://watch.screencastify.com/v/oDHT7x2WcQKR4MJajDcI
It seems like there is some theme /plugin conflict on your end . Just to be sure, kindly deactivate all the plugins except WooCommerce , MultiVendorX and MultiVendorX Pro and check again .

[popa_catalin1983]

hi,

we received a response from Avada but it seems it’s a javascript of the multivendor plugin issue.
i’ve attached their response and the screenshot provided with the issue
we need a solution for this, please. it’s been over a month since when we created this topic.

regards,
marian

[NerdySupportExpert Moumita]

Hi, our team will check.
Kindly provide them with some time.
Looking for your co-operation regarding the same.

[NerdySupportExpert Moumita]

Hi @popa_catalin1983, our team needs to debug this issue.

Can you please create a staging site and share the admin, FTP access so we can check?
While sharing the access don’t forget to mark the response as private.

[popa_catalin1983]

This reply has been marked as private.

[Sangita Support Squad]

Hello @popa_catalin1983
There is no such issue on your staging site . Kindly check the videos https://watch.screencastify.com/v/SB0HdscC9NlbmNToJ8Mv
https://watch.screencastify.com/v/mz4POk0w37cWUs3nBXvb
We have added a fix in our GitHub for this issue .
So, after downloading the plugin from here – https://github.com/multivendorx/MultiVendorX.git follow these steps :
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.

Also please keep a backup of your live site before installing this plugin version there . .
Please do keep us posted.

[popa_catalin1983]

Hi @sangita,

Could you try again the staging website? now it’s a 100% copy of the original and that problem mentioned exists in staging also
You can use the same login details and information that we provided in May 16th

Thank you,

marian

[popa_catalin1983]

Hi @sangita,

Adding jQuery Migrate Script would temporary fix this issue –

.size()

Copy

it is deprecated as of jQuery 1.8,

.length

Copy

property should be used instead
https://github.com/multivendorx/MultiVendorX/blob/main/assets/frontend/js/vendor_review_rating.js#L29

Thank you for your support

[MVX Support Ninja]

HI,
We will fix this in our Next update. kindly check the changelog before update your plugin in future.
Regards,

[Sangita Support Squad]

We have already added a fix for this. We are closing this thread. If you need help or face issue please create a new support thread.

[Author]

Posts