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The Advanced Frontend Manager API Key has not been activated

WCMp Advanced Frontend Manager

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  • Author
    Posts
    • January 11, 2021 at 8:41 PM #113433
      Fernando Scarlata
      Participant

      Hello,
      Please can you help me with this issue. I had notice the same with de Vendor Membership licence
      So the two licence bought from you shows the same error.

      I already deactivate an activate several times but the problem remains the same

      Order #101340 was placed on July 21, 2020

    • January 13, 2021 at 9:47 AM #113569
      WCMp Admin
      Keymaster

      Hi,

      Let me please check the details, and get back to you on priority.

    • January 20, 2021 at 6:18 AM #114063
      WCMp Admin
      Keymaster

      Hi Fernando,

      Sorry for the delayed response. We cross checked both new order email dated July 21st 2020 (attached in below private message)and order detail 101340 (attached)- both are only showing just 1 item purchased i.e Advanced Frontend Manager and it’s all the 3 licenses are activated(activation detail highlighted in screenshot)

      But,we could not locate vendor membership addon against the shared order number. Would request you to please check our screenshot and let me know your view.

    • January 20, 2021 at 6:27 AM #114064
      WCMp Admin
      Keymaster
      This reply has been marked as private.
    • January 20, 2021 at 8:31 PM #114114
      Fernando Scarlata
      Participant

      That is bacause I purchased a Complete Site (MArketplace) to Aloclick and they included the others Plugins.
      But they asked you for support and you got to a Solution.

      They didn’t ask for support about Advance Frontend Manager because I bougth it myself alone.

      So now the other licences not shows any problem and Advance Frontend Manager remain with the issue.

    • January 21, 2021 at 7:44 PM #114212
      WCMp Admin
      Keymaster

      Hi Fernando,

      Can you please share the purchase detail or else you can ask Aloclick to share the same, so that we could track the API against the respective order number and check the issue. Hope you can understand, currently system don’t have any relevant purchase information for the vendor membership addon, hope Aloclick can assist you with further info.

      Awaiting your response.

    • January 22, 2021 at 7:35 PM #114268
      Fernando Scarlata
      Participant

      Hello,
      The data of the purchase order of Aloclick are the following:

      Product id: 7316
      Order #113742

      Let me know if it is enough

      Thanks in advance
      Fernando

    • January 23, 2021 at 4:43 PM #114309
      WCMp Admin
      Keymaster

      Fernando, thanks for the order I’d. We have set the keys.

      Can you please check again.

    • January 28, 2021 at 9:42 AM #114580
      WCMp Admin
      Keymaster

      Hi Fernando,

      Can you please share your staging website’s admin access, so that we can check the API key at your end directly. Kindly mark the thread private while sharing the information.

      Regards,

    • January 28, 2021 at 6:49 PM #114618
      Fernando Scarlata
      Participant
      This reply has been marked as private.
    • January 28, 2021 at 7:01 PM #114620
      WCMp Admin
      Keymaster
      This reply has been marked as private.
    • January 29, 2021 at 10:56 AM #114655
      WCMp Admin
      Keymaster

      Hi,

      Thank you for the access. Both Frontend Manager and Membership activated at your staging, please have a look. So as of now from our record- AFM activation is showing 3 out of 3. Membership activation is showing 1 out of 3.

      Thank you for the co-operation.

      Regards,

    • February 2, 2021 at 9:34 AM #114847
      WCMp Admin
      Keymaster

      Hi,

      I’ve already activated both the plugins at the shared website just informed you regarding both the plugin’s activation status. Please refer the below private message, consisting of the website details.

    • February 3, 2021 at 10:18 AM #114940
      MVX Support Ninja
      Keymaster

      Could you please deactivate and activate the plugin again, then try to activate the keys. Please update us on the outcome.

      • February 3, 2021 at 6:53 PM #114976
        Fernando Scarlata
        Participant

        Hello, I allready did it, nothing happened.
        Please send to me el step by step to deactivate and activate again to see if I am doing it right.

        Thanks

    • February 4, 2021 at 5:00 PM #115023
      WCMp Admin
      Keymaster
      This reply has been marked as private.
    • February 4, 2021 at 5:53 PM #115042
      WCMp Admin
      Keymaster

      Hi,

      Please refer the video for activating the keys- https://www.awesomescreenshot.com/video/2635361?key=3ae465703fb7ac9f3a2866374b4e836c

      Regards,

      • February 5, 2021 at 7:42 PM #115162
        Fernando Scarlata
        Participant

        Hello,
        I did it again and magically worked!!!

        Thank you very much for your support.
        Rgds
        Fernando

    • February 5, 2021 at 9:05 PM #115166
      WCMp Admin
      Keymaster

      Great to know Fernando. As this is resolved, we are marking the thread close. Please feel free to open a new one if you have more questions for us 🙂

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