[vassirng]

I had a bunch of test orders from Stripe Connect and I made the mistake of deleting all orders first from Woocommerce. Now when I go to MultiVendorX -> Commissions, the whole thing gets stuck. Please help me reset everything so Commission is not stuck and everything is working. Tried every SQL query but didn’t work.

[Sangita Support Squad]

Hi @vassirng, Sorry to hear you’ve encountered an issue. Since those are just test commissions, you can easily delete them by navigating to your admin dashboard → MultiVendorX → Commissions (https://tinyurl.com/ynnnblgb).

If you continue to face any issues or need further assistance, please don’t hesitate to let us know. We’re here to help!

[vassirng]

Hi, the problem is that when the Orders are deleted first from WooCommerce, then when I go to MultiVendorX → Commissions, it gets stuck. It doesn’t load anything and gives me an error in the console. If the commissions were loaded, I would remove them.

[Sangita Support Squad]

Hi @vassirng,Thank you for getting back to us. It appears there may be a conflict with your current theme or another plugin. To confirm this, please try the following steps:

— Deactivate all plugins except WooCommerce and MultiVendorX.

— Switch to a default theme, such as Twenty Twenty-Four or Storefront.

— Check if the issue still persists.

If the issue continues, we recommend creating a staging site (a clone of your live site) where the problem can be replicated. Once set up, kindly share the Staging site URL, Temporary admin access, FTP credentials with us.

This will allow us to investigate the issue further and assist you more effectively.

Also, please make sure to mark your reply as private when sharing access details.

[Sangita Support Squad]

It’s been a while since we last heard from you, so we’ll assume your issue has been resolved and will close this thread for now. If you encounter any problems or need assistance in the future, please don’t hesitate to create a new support thread—we’ll be happy to help.

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