[Benoit DAPON-PIGATTO]

This error message appears when requesting a withdrawal. : Oops! Something went wrong please try again later

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[Sangita Support Squad]

Hi there,

Sorry to hear that you’re experiencing an issue with the withdrawal. We’ve checked the process on our end and did not encounter any issues.

Since the problem is occurring on your end, please check your settings by navigating to Admin Dashboard → MultiVendorX → Settings → Disbursement and confirm that everything is configured correctly. Additionally, please review the WooCommerce logs on your end and let us know if you find any related error details.

Alternatively, you may create a staging site (a replica of your live site) and share the staging URL along with temporary admin and FTP access. This will allow us to investigate the issue directly and assist you further.

While sharing the access details, please remember to mark your reply as private.

Looking forward to your response.

[Benoit DAPON-PIGATTO]

Hello,
Please find attached the WooCommerce log file as well as a screenshot of the Payments section.
Do you notice anything unusual?

If needed, I can also provide access credentials for further investigation.

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[Sangita Support Squad]

Hi there,

It appears that the error log hasn’t been uploaded correctly. So to help us investigate this more effectively, we kindly request you to create a staging site (a replica of your live site) and share the staging site URL along with temporary admin and FTP access. If possible, please also provide vendor access.

This will allow our team to check the issue directly on your end and assist you in resolving it as quickly as possible. Also, while sharing the access details, please don’t forget to mark your reply as private.

We truly appreciate your cooperation and are here to help every step of the way.

[Benoit DAPON-PIGATTO]

This reply has been marked as private.

[Sangita Support Squad]

Hello there, Thank you for sharing the access details.

We checked your site and found that when we added our test PayPal account, the withdrawal request was processed successfully. This indicates that the issue is likely related to the admin’s PayPal account. Kindly verify that there are sufficient funds available in the admin PayPal account.

We also recommend checking with the PayPal support team to review the transaction logs for further clarification.

Please let us know if you need any further assistance from our end. We’ll be happy to help.

[Sangita Support Squad]

Hello there,

Just following up to check if you had a chance to verify the admin PayPal account balance and connect with PayPal support regarding the transaction logs.

Please let us know if there’s any update from your end or if you need further assistance from us. We’ll be happy to help.

Looking forward to your response.

[Author]

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