Updates causing issues with vendor dashboard

Theme and Plugin Support

Tagged: Vendor Dashboard

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Viewing 11 reply threads

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- February 24, 2021 at 2:30 AM #116302
  
  esperanzaretail
  Participant
  
  We have currently got a couple of issues within the vendor dashboard, they seem to have arisen after doing updates but we are not completely sure.
  
  When the vendor logs in on mobile, they cannot click on the buttons on their menu such as ‘Store Settings’ and ‘Product Manager’.
  
  When the vendor logs in on PC, and goes to edit or list a product, the tabs for price, advanced, stock levels etc will not move across so this information cannot be filled in.
  
  We were wondering if this was a known issue or if there is a fix as they seem like really minor issues.
  Many thanks.
- February 24, 2021 at 9:27 AM #116311
  
  Anonymous
  Inactive
  
  Exact same issue here.
  
  Dear WCMP Team,
  
  The latest update prevents vendors from operate the Vendor-Dashboard on Mobile.
  It looks like the deployable left menu is behind the dark-lightbox that comes up when deploying the mobile menu.
  
  I’m getting back to previous version since Vendors strictly operate from mobile 🙂
  
  Greetings.
  - February 24, 2021 at 1:59 PM #116331
    
    esperanzaretail
    Participant
    
    How interesting,
    in this case, do you know how we can go about changing back to the previous version?
    Many thanks
- February 24, 2021 at 4:27 PM #116344
  
  MVX Support Ninja
  Keymaster
  
  Hello,
  
  After hearing from you we did some tests and found the issue at our end.
  You can track the progress of this issue from here: https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/706
  - February 24, 2021 at 5:27 PM #116357
    
    esperanzaretail
    Participant
    
    Thank you very much for this update, will this also apply to the issue we are having on PC?
- February 24, 2021 at 5:50 PM #116369
  
  MVX Support Ninja
  Keymaster
  
  @esperanzaretai can you explain in details which issue are you referring to on PC.
- February 24, 2021 at 5:55 PM #116370
  
  esperanzaretail
  Participant
  
  Yes, when the vendor is listing a product on PC, and want to add details using the tabs at the bottom such as ‘General’ ‘Inventory’ ‘Shipping’ they cannot navigate between them. The left and right arrows are not working.
  These were working before and this issue came at the same time as the mobile issue.
- February 25, 2021 at 4:47 PM #116463
  
  MVX Support Ninja
  Keymaster
  
  Kindly share a detail video of the issue that you are facing so that we can understand the issue and help you more efficiently.
- February 25, 2021 at 5:40 PM #116477
  
  esperanzaretail
  Participant
  
  This reply has been marked as private.
- February 25, 2021 at 5:49 PM #116482
  
  esperanzaretail
  Participant
  
  Will attempt to re upload
- February 25, 2021 at 5:58 PM #116484
  
  esperanzaretail
  Participant
  
  Sorry I cannot get video small enough. The issue is quite simple to see in this image.
  These arrows won’t move between tabs.
- February 26, 2021 at 5:52 PM #116568
  
  MVX Support Ninja
  Keymaster
  
  Our team is looking to it and will update you by tomorrow.
- February 27, 2021 at 8:06 AM #116635
  
  MVX Support Ninja
  Keymaster
  
  We have found the issue at our end and you can track it from here (https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/711).
- April 30, 2021 at 8:23 PM #120897
  
  MVX Support Ninja
  Keymaster
  
  Hi, we have added this in our latest version 3.7.2
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