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URGENT – The send enquiry button doesnt get disabled

WCMp Catalog Enquiry

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  • Author
    Posts
    • July 29, 2021 at 3:49 PM #125639
      Rasneet Chawla
      Participant

      Hi

      Here is an example of my website product page – https://www.premiumdeals.co.nz/product/5-in-1-bbq-smoker-grill-firepit-pizza-oven-with-free-bbq-tools/

      I use my own gravity form rather than your enquiry form so the button needs to be disabled. But something has happened and the button still shows on the product page inspite of disabling product enquiry button in the backend. Could you investigate?

    • July 29, 2021 at 8:01 PM #125654
      NerdySupportExpert Moumita
      Keymaster

      @Rasneet Chawla, it seems like there is some theme conflict issue. Just to be sure switch to some default theme like Twenty Sixteen and check again.
      Please do keep us posted.

    • July 30, 2021 at 5:13 AM #125680
      Rasneet Chawla
      Participant

      I disabled the existing theme and switched to twenty sixteen. The same issue persisted.

    • July 30, 2021 at 5:31 PM #125703
      MVX Support Ninja
      Keymaster

      Hello @Rasneet , hope you are doing well .
      Kindly share the ftp access of your staging site ( not live ) , admin and password . So that we can check.
      Do not forget to make the response private while sharing the access.

    • July 31, 2021 at 5:10 AM #125729
      Rasneet Chawla
      Participant
      This reply has been marked as private.
    • July 31, 2021 at 5:13 AM #125730
      Rasneet Chawla
      Participant
      This reply has been marked as private.
    • July 31, 2021 at 5:25 AM #125731
      Rasneet Chawla
      Participant

      On the live site, i disabled wcmp pro and just kept free version of the plugin. The button went away. So I think 2 versions of the plugins are conflicting.

    • July 31, 2021 at 6:21 PM #125761
      MVX Support Ninja
      Keymaster

      Hello @Rasneet , hope you are doing well.
      As you can see in this video , This is working fine on our end using both the plugin ( free and pro )
      https://www.loom.com/share/29a6813ab8004d9e896caf0fc18b8ea1
      Kindly share the ftp access , admin and password with us so that we can debug on your site .

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