[elie]

When a user write a wrong 3D secure number he goes to the confirmation page while its payment has not passed. But the admin get a failled order email. Can we say to the user that his 3D secure number is wrong ?

[MVX Support Ninja]

Hello,

Thank you for reaching out to us.

Kindly translate the page and share the screenshot so that we can guide you more efficiently.

[elie]

in this image stripe says that the customer write an incorrect 3D secure number but he receive a confirmation page in woocommerce that he’s order has been passed

[MVX Support Ninja]

Hello,

As per the default flow, once the card details are entered by the customer, WCMp calls the Stripe API key and the rest flow is handled by Stripe. Once Stripe responds after the successful payment then the order is marked complete by WCMp.

[elie]

Hello,

Ok but if the customer write a wrong 3D secure there isn’t an error message !

[MVX Support Ninja]

As per the default flow, once the card details are entered by the customer, WCMp calls the Stripe API key and the rest flow is handled by Stripe. So if Stripe API response the 3d secure as invalid then WCMp will respond it as invalid and vice versa.

To know further in details kindly check the log file in order to get the actual issue.

[MVX Support Ninja]

Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

Please open another thread if you need any further help

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