MultivendorX Pro
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AuthorPosts
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June 27, 2023 at 4:46 PM #193856Nathan WolhendlerParticipant
I am setting up a marketplace for small businesses to advertise their services and sell their wares. I added the subscription module. There are 2 plans, an advertising plan and a sellers plan. When a vendor buys a plan instead of being added to the site as a pending vendor and getting a notification he is added as a customer? I am not getting notified that there is a pending vendor, he is not showing up on my subscription dashboard or my vendor dashboard and no email is received by the admin or the pending vendor?
Additionally 2 times my registration form fields got deleted and I needed to reset them up -
June 27, 2023 at 8:02 PM #193858Sangita Support SquadKeymaster
@nathan, Sorry to hear that.
We have checked the membership flow and it is working fine on our end. The form field can only be deleted if the admin has done this manually.
Kindly create a staging site that should be an exact replica of your live site and share the staging site url, temporary admin and ftp access with us. -
June 27, 2023 at 8:10 PM #193860Nathan WolhendlerParticipant
My site is being built and not live yet so please test it on the site itself
https://www.buizmo.com -
June 27, 2023 at 8:53 PM #193862Sangita Support SquadKeymaster
Thanks for the access. Our team will check and help you accordingly.
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June 28, 2023 at 9:33 AM #193868Sangita Support SquadKeymaster
Can you please confirm if we can deactivate plugins/themes on your end.
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June 28, 2023 at 4:21 PM #193869Nathan WolhendlerParticipant
yes please
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June 29, 2023 at 8:27 PM #193911Sangita Support SquadKeymaster
We have checked the vendor registration flow on your end. The flow is working fine while the vendor is making payments with stripe. https://prnt.sc/i953__MSeW4V
In the case of nonrecurring plans both Stripe and PayPal are also working absolutely fine.
However, we have found out that there is an issue while paying for a recurring membership with MVX PayPal Payments.
Our team is looking into the issue with PayPal for recurring payments. We will fix it in our next update and also keep you posted regarding the same. -
June 29, 2023 at 8:35 PM #193917Nathan WolhendlerParticipant
So what do I need to do to make this work for now?
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June 30, 2023 at 10:37 AM #193942Sangita Support SquadKeymaster
Currently you need to make payments for the recurring plans with Stripe and for non recurring plans you can use both Stripe and paypal.
Not to worry we will provide you with the fix as early as possible. -
June 30, 2023 at 9:02 PM #193968Nathan WolhendlerParticipant
The vendor is coming in as a vendor and not a pending vendor and the emails are still not coming through?
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July 3, 2023 at 11:23 AM #194005Sangita Support SquadKeymaster
As the vendors are paying with MVX paypal marketplace or MVX paypal marketplace the payments are getting paid in real time i.e. they are becoming vendors.
If the vendors pay through payment gateways such as bank transfer then they will be coming as pending vendor and then the admin will need to approve them to become vendors on the marketplace. -
July 3, 2023 at 9:01 PM #194043Sangita Support SquadKeymaster
For payments of recurring plans with PayPal kindly install WooCommerce Payments plugin and enable it and then activate PayPal. Then there will not be any issue while paying for recurring plans with PayPal.
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August 8, 2023 at 12:48 AM #194936Nathan WolhendlerParticipant
I did a real test with a user and the corresponding subscription; At the time of the trial, this subscription is charged immediately and does not honor the free trial months. PayPal payment method was used. In addition to this, when I pass the payment, this new user does not appear as “seller” but as “customer”.
How can i fix this?I will attach some images of the problem.
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August 8, 2023 at 5:53 AM #194945Nathan WolhendlerParticipantThis reply has been marked as private.
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August 8, 2023 at 3:36 PM #194953Nathan WolhendlerParticipant
I. added a free package to try and resolve this and the user of this package is coming in as a vendor but not a pending vendor and when I try to update the storefront I get an error that the user does not have permission to upload media
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August 9, 2023 at 7:38 PM #194987Nathan WolhendlerParticipant
Hello good morning, please we reiterate our request for a response to the communication number #194936 dated August 8, 2023 at 12:48 AM since we need to resolve this operating problem as soon as possible to do general tests of the entire MultivendorX plugin system . We will continue to wait but we require the greatest possible speed. Thank you very much in advance
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August 9, 2023 at 11:03 PM #194989NerdySupportExpert MoumitaKeymaster
@Nathan Wolhendler As we have shared earlier there is some issue from the paypal’s end for which if you pay for recurring plans with paypal marketplace the vendor will not get registered as a vendor on site. So for recurring plans you need to use stripe marketplace.
For payments of recurring plans with PayPal kindly install WooCommerce Payments plugin and enable it and then activate PayPal. Then there will not be any issue while paying for recurring plans with PayPal.
We have checked this flow with WooCoomerce paypal and it is working perfectly fine on our end. Kindly check the video : https://fluvid.com/videos/detail/m2jVAFPGGOUDd6vMX.
If users pays with real-time payment method such as (paypal, stripe) then they will not come as a pending vendor instead they will get added as a vendor as soon as the order for the package gets placed.
Also in the package that your users are purchasing there, the admin may not have added capability of uploading media files hence he is getting the message that the user does not have permission to upload media files.
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August 10, 2023 at 1:22 AM #194994Nathan WolhendlerParticipant
I appreciate your previous answer, but my doubt about the answer has not been solved yet #194936 why you are not taking the trial months and paying the subscription directly.
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August 10, 2023 at 7:59 AM #195012Nathan WolhendlerParticipant
Is it possible with the subscription to get added as a pending vendor and an you give me instructions how to do this?
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August 10, 2023 at 3:04 PM #195028Nathan WolhendlerParticipant
Also, where does the admin add the option to add media files?
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August 11, 2023 at 8:41 PM #195064NerdySupportExpert MoumitaKeymaster
Nathan, we doubled check this with our developer.
WooCommerce payment needs the PayPal Standard payment option.
For this you need to add this code in the function.php of your theme :add_filter( 'woocommerce_should_load_paypal_standard', '__return_true' );
CopyThen you will have this option under WooComerce Payment tab : https://prnt.sc/TfyeUF4g0xeQ\
Just configure this payment setting and you are all good to go.
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August 13, 2023 at 9:24 PM #195115Nathan WolhendlerParticipant
Can you clarify this one point for me, if I have a free subscription plan option can the vendor com in as a pending vendor or with subscription plans the vendors are automatically approved?
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August 14, 2023 at 8:51 PM #195135NerdySupportExpert MoumitaKeymaster
Nathan, if the plan is non-recurring then the vendor will be added as a vendor.
For recurring plans with 0 price, the vendor will be added as a pending vendor. -
August 15, 2023 at 6:59 AM #195148Nathan WolhendlerParticipant
I did exactly as you instructed but the vendors are coming in as customers instead of pending vendors, not sure where this is going wrong. You have login credentials, feel free to have a look!
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August 16, 2023 at 1:53 PM #195194NerdySupportExpert MoumitaKeymaster
Hi, when we have plan with 0 cost, then you will have the option to “Subscribe Now” https://multivendordemo.com/test/moumita/product/gold-plan/
However, for your site I am not able to access the plan buy option: https://buizmo.com/product/seller-starter-plan/
Can you please help us here?
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August 16, 2023 at 9:41 PM #195212Nathan WolhendlerParticipant
You can access it from here: https://buizmo.com/vendor-membership/
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August 17, 2023 at 5:24 PM #195229Sangita Support SquadKeymaster
For recurring plans it is logically not possible to have the price of the plan to be 0. As it requires users to select payment mode for recurring accounts, WooCommerce doesn’t let users select any payment mode for free cost products.
That is why while paying for the plan you are not getting any payment option to pay for the plan(check the video https://watch.screencastify.com/v/EgOOeP4rtwITvX1ydG7l)from where the plan can be renewed. That is why the users are getting registered as customers. -
August 18, 2023 at 9:52 PM #195270Nathan WolhendlerParticipant
This was just for testing. I am trying to follow you instructions but unfortunately it is not working for me. I added back the price and tested again and the user is still coming through as a customer. his was after I disabled paypal and only enables stripe. I’ve. been stuck on this flow now for weeks. Can you give me step by step instructions and I can try to start from the beginning because the recurring plan is not working for me yet. Additionally I cannot figure out how to get the 2 month free trial to work, when I tried it it charged the credit card even though I setup 2 months free?
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August 21, 2023 at 8:27 PM #195334Sangita Support SquadKeymaster
@Nathan Wolhendler We have checked the flow of membership plans for recurring plans with stripe marketplace and after placing the order the vendor is getting registered as vendors only on the site. They are not coming as customers.
We have also checked the flow on your end and it is working fine on your end too. Kindly check the video https://watch.screencastify.com/v/kfdSifg0D9MsJ6XDI7Xv. When paying for a recurring plan with Stripe marketplace, the user is getting registered as a vendor only. -
August 22, 2023 at 8:51 AM #195354Nathan WolhendlerParticipant
Thank you, this is working now, but still 2 issues:
1. the free plan is bringing in the vendors as regular vendors and not pending vendors?
2. the free trial charges customers right away (we tested this on a live payment gateway with paypal) how is this supposed to work? For now we removed the free trial and offered a free plan until this is resolved -
August 22, 2023 at 6:40 PM #195386Sangita Support SquadKeymaster
Our replies are inline with your queries –
1. the free plan is bringing in the vendors as regular vendors and not pending vendors?
>>You may use this code to make vendor pending https://multivendorx.com/docs/code-snippet/make-vendor-pending-for-automatic-payment/
2. the free trial charges customers right away (we tested this on a live payment gateway with paypal) how is this supposed to work? For now we removed the free trial and offered a free plan until this is resolved
>>Can you please share a detailed video of this so that we can understand this better and help you accordingly. -
August 23, 2023 at 8:23 AM #195414Nathan WolhendlerParticipant
Here is a video, you can see I setup 2 free months trial but the credit card is being charged 14.99
https://watch.screencastify.com/v/kzoEgwP7lTmGiVY9Xp7uI am attaching the charge from woo commerce as well so you can see that the card was charge despite the fact there is supposed to be 2 free months trial.
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August 23, 2023 at 5:03 PM #195454Sangita Support SquadKeymaster
Hi, even though it will show this amount in order, but the user will only charge the signup fee : https://prnt.sc/bp9y70VeiIHQ
You can check the same in your stripe: https://prnt.sc/64uLDUNG7HQQ
Please check your stripe dashboard also.
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September 4, 2023 at 7:53 AM #195841Nathan WolhendlerParticipant
The user isn’t being charged, and Stripe (which handles billing/trial periods/etc) is showing the trial correctly, but the receipt isn’t showing the trial. How can this be reflected on the receipt in the website so the user does not think they are being charged?
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September 4, 2023 at 4:18 PM #195872Sangita Support SquadKeymaster
As we have shared earlier only the sign up fee ( https://prnt.sc/bp9y70VeiIHQ)will be charged ( https://prnt.sc/64uLDUNG7HQQ) from the user.
There is a bug in the order showing the full amount. We will look into this and add a fix for this in our next update so the users will not get confused. -
September 6, 2023 at 3:07 AM #195919Nathan WolhendlerParticipant
Do you have an idea of a timeframe when this will be implemented?
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September 6, 2023 at 3:09 AM #195920Nathan WolhendlerParticipant
also the pending vendor is not working even using the code sent
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September 6, 2023 at 12:31 PM #195935Sangita Support SquadKeymaster
@Nathan Wolhendler We will surely add a fix for this in our next MultiVendorX Pro update.
Also to make vendors pending while they are paying with MVX Paypal marketplace or MVX Stripe marketplace you may add the below code in the functions.php file of you current active theme and check again –add_action('mvx_vendor_purchased_subscription', 'set_role_pending'); function set_role_pending($user_id) { $user = new WP_User($user_id); $user->set_role('dc_pending_vendor'); }
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October 3, 2023 at 12:47 PM #196853Sangita Support SquadKeymaster
We have fixed the issue with the membership plans having trial period showing wrong amount in the order section. Kindly use the updated version of MultiVendorX Pro.
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October 12, 2023 at 10:47 PM #197139Nathan WolhendlerParticipant
It is working for me now! Thank you!!!!
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October 13, 2023 at 9:41 AM #197148Sangita Support SquadKeymaster
Great to hear that.
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