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Vendor commission not calculated – transaction not triggered

WCMp Mangopay Marketplace

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Viewing 9 reply threads
  • Author
    Posts
    • April 22, 2021 at 11:24 AM #120333
      AK
      Participant

      Hello,

      as I can see, the commission for vendor are not calculated. There are always only one mangopay transaction and the admin get always 100 % from the customer.
      I debugged a bit, and see, that you use the table ‘{prefix}wcmp_vendor_orders’ to get the total vendor amount and create transaction. But the table is always empty. So the transaction for the vendor are not triggered.

    • April 22, 2021 at 6:54 PM #120357
      NerdySupportExpert Moumita
      Keymaster

      @AK, sorry to hear that, however, we are not able to recreate this on our end.

      Can you please share admin’s and vendor’s sandbox account details, so we can check?
      While sharing the access don’t forget to mark the response as private.

    • April 22, 2021 at 7:11 PM #120362
      AK
      Participant
      This reply has been marked as private.
    • April 22, 2021 at 7:11 PM #120364
      AK
      Participant

      Can you tell me please the version of the plugin you use and the Wcmp version?

    • April 22, 2021 at 7:36 PM #120366
      NerdySupportExpert Moumita
      Keymaster

      @AK, it seems like Mangopay is not considering split order data.

      We don’t need your site’s credential. All we need your Admin’s Sandbox account details as well as the vendor’s sandbox account details so we can check the payment flow and share the fix on your end

    • April 22, 2021 at 8:09 PM #120370
      AK
      Participant

      I dont understand which Sandbox account do you mean? From Mangopay? The MangopaySandbox api key? I can give you the mangopay Id´s from andmin and vendor.

      “@AK, it seems like Mangopay is not considering split order data.”

      Mangopay itselfe don’t split the order data. Your plugin split the data and try to create two transaction, one for vendor and one for the admin.

    • April 23, 2021 at 9:26 AM #120398
      NerdySupportExpert Moumita
      Keymaster

      @AK, yes I need mangopay sandbox Id´s from andmin and vendor.

      Also, “Mangopay itselfe don’t split the order data. Your plugin split the data and try to create two transaction, one for vendor and one for the admin”, we meant that WCMp Mangopay. That is why we will add a fix there.

    • April 23, 2021 at 11:05 AM #120419
      AK
      Participant
      This reply has been marked as private.
    • April 24, 2021 at 9:56 AM #120462
      NerdySupportExpert Moumita
      Keymaster
      This reply has been marked as private.
    • June 28, 2021 at 5:42 PM #123896
      MVX Support Ninja
      Keymaster

      Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

      Please open another thread if you need any further help

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