[luanne]

I used to get an email when a vendor changed the status of an order to “completed”, or when they send a note to customer from their vendor dashboard, but now I don’t. Have the settings for this changed?
Also, I noticed that I don’t have any section on the vendor dashboard for a vendor to enter tracking information as shown on my attachment.

[Sangita Support Squad]

Hi @luanne We have checked the email flow on our end . As soon as the vendor changes the status of the order , the customer receives an email corresponding to that order status . Kindly check the video https://watch.screencastify.com/v/ZjER9k47eJlhtocbNskF
Also there is a place for tracking the order in the order details page in the vendor dashboard https://prnt.sc/U9_p2ZssoA8_ . Make sure the product is not set as visual or downloadable.

[luanne]

I see how that works on your end, but perhaps the problem is that I’m expecting 3 emails to be sent out when an order is placed:
1-to the admin
2-to the customer
3-to the vendor
I am only getting 2 emails – the vendor and the admin.

[NerdySupportExpert Moumita]

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[luanne]

There are no records of any new order emails being sent to the customer. It’s hard to believe that Woocommerce doesn’t seem to do that automatically without adding a separate plugin. Are new order emails to the customer enabled with MVX?

[NerdySupportExpert Moumita]

@luanne, no we don’t controll WooCommerce customer mail. Are you sure the email settings are all enabled.

[luanne]

The Woocommerce email settings look like they are right. At least I can manually send the customer a new order email from the ‘orders’ page until I can fix the problem sometime down the road.
Thanks!

[luanne]

Hello again, I found the issue.
I had previously had the problem of having duplicate emails being sent to the customer – one for the order, and one for the sub-order. You gave me this code to add to my theme functions php, but now the customer doesn’t get any of these emails, but the admin. and vendor’s do. When I remove this code, the customer will get the (now single) emails, but the admin. and vendor won’t receive any. The new order email setting in Woocommerce is set as default: admin. email.

add_filter( ‘woocommerce_email_recipient_customer_refunded_order’, ‘disable_email_for_sub_order’, 10,3 );
add_filter( ‘woocommerce_email_recipient_customer_completed_order’, ‘disable_email_for_sub_order’, 10,3 );
add_filter( ‘woocommerce_email_recipient_customer_on_hold_order’, ‘disable_email_for_sub_order’, 10,3 );

add_filter( ‘woocommerce_email_recipient_customer_processing_order’, ‘disable_email_for_sub_order’, 10,3 );
function disable_email_for_sub_order( $recipient, $order, $object ){
if( wp_get_post_parent_id( $order->get_id() ) ){
return $recipient;
} else {
return;
}
}

[NerdySupportExpert Moumita]

I have used the above code, it will send customer only one mail, as you can see https://prnt.sc/UfMcxLM1vgKc
Without this, the customer will see both admin order mail and vendor order mail.

If you want us to check, please share a temporary admin access of your staging site so we can check.

[luanne]

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[NerdySupportExpert Moumita]

This reply has been marked as private.

[luanne]

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[Sangita Support Squad]

Hi @luanne mail should be triggered for admin and vendor while a new order is placed if the settings are set properly without the code . Kindly check carefully the Emails settings in Woocommerce .

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your issue is solved now. We are closing this thread. If you need help or face issue in future please open a new thread.

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