[softwares]

Hello on vendor verification admin is not receive email can you please help me on this?

[MVX Support Ninja]

Hello,

Kindly check if you have enabled the vendor verification email notification from admin dashboard >> Woocommerce >> settings >> email as you can see here https://prnt.sc/114t508

[softwares]

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[softwares]

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[MVX Support Ninja]

Kindly share the admin and vendor access (staging site) and FTP access. Also confirm us if we can activate and deactivate themes and plugins on your site in order to detect the issue.

While sharing the access, please mark the reply as private.

[softwares]

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[MVX Support Ninja]

In the above point where you have mentioned vendor is not received any emails can you please explain in detail the actual issue that you are facing. Kindly mention which emails are you referring to.

Regarding the other part, please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[softwares]

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[MVX Support Ninja]

Hello,

Regarding the vendor verification email, we have found the issue at our end and we will fix it in our next update.

Regarding the vendor review, kindly check if you have enabled the vendor review option from WCMp >> Settings >> as you can see here (https://prnt.sc/115p82a).
It is working at our end as you can see here (https://prnt.sc/115p8sq).

May I know if you have checked marketplace plugin with WooCommerce and standard theme (storefront/twenty). Please deactivate all your plugin, except WooCommerce and WCMp + addon. You can then check the flow. If everything is working fine, in order to detect which plugin is causing conflict- please activate each plugin consecutively and check the flow.
Similarly, for theme conflict- please deactivate the current theme and check with standard WooCommerce theme (storefront/twenty) It is suggested to please perform these tests on your staging website and keep us posted with the outcome.

[softwares]

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[softwares]

can you tell me how can i set this template ?

[MVX Support Ninja]

Kindly see it you have updated the WCMp plugin. Also check if you have created the vendor list page with the short code [wcmp_vendorslist]

I will request you to first test it on your staging site and then do the changes on your live site.

[habeshamarketonline]

Hello,

I, vendors and customers are not receiving any email notification when sale transactions take place. I have tried everything and I am becoming desperate at this time. Please assist on how I can resolve this issue.

[NerdySupportExpert Moumita]

Hi @habeshamarketonline, sorry to hear that you have faced this issue.

It seems like an email server issue, kindly contact your server admin and report this issue. Alternatively, you can also use some SMTP plugin.

Please do keep us posted.

[MVX Support Ninja]

Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

Please open another thread if you need any further help

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