[Peter Carlill]

In the latest update my vendor list shortcode layout is distorted – possibly due to the addition of new elements.

As you can see on the page at https://discovervintage.co.uk/dealer-directory/

The images do not fit within the listings, the last few listings are merged together, and the pagination is in the wrong place.

I am using the shortcode [wcmp_vendorslist orderby=”name” order=”ASC”]

[MVX Support Ninja]

Hello,

It seems to be some theme issue at your end. Kindly share the admin and vendor access (staging site) and FTP access.
While sharing the access, please mark it private.

[Peter Carlill]

I will have to set up a staging site to supply access however first are you able to confirm why this layout has changed?

The previous layout was fine, and I had a custom template to make some changes.

If this layout has been adapted in a recent update is there no way of reverting to the old layout?

[Peter Carlill]

Have now fixed the issue, which was due to tags not being stripped out of the Vendor Description before being cut down as a shortened string.

This should be fixed in the templates with something like the below:

<span class="descrptn_txt"><?php echo substr(wp_strip_all_tags($vendor->description), 0, 10) . '...'; ?></span>

Copy

The top product images however are displayed outside the boxes, and are displaying the same on your demo site so please can these be fixed as squares?

[NerdySupportExpert Moumita]

@Peter Carlill, we did some design change in our vendor list page, that might be causing the issue in your site.

So, can you please create a staging site using plugin like wp-staging (https://wordpress.org/plugins/wp-staging/) and share the access with us so we can check.

[Peter Carlill]

As I can see, many people are having issues with this new design.

Some of which I believe are addressed by the fix I had to put in place above – are you able to report that back so a similar fix can be implemented?

This is not an issue with the theme at all, but a core issue which needs fixing.

My overall concern is really with the level of update applied and the level of testing – this latest update radically changed the design of the vendors list, and introduced large bugs in my site.

I appreciate the work you are doing to keep improving the plugin, and would like to keep my site updated, however in this case and at times previously updating has left me with a site with issues of either functionality or design.

The quality of design of my site is of the utmost importance to me and my vendors, so unless I can guarantee that future updates do not damage my site or radically alter the appearance without warning then I will have to stick to an outdated version of the plugin.

Please could you let me know what can be done to address this in the future.

[NerdySupportExpert Moumita]

@Peter Carlill, first of all, I am really sorry that you faced these issues.

But, with each design change, we always try to follow the standard WooCommerce coding structure. Now, when it comes to any pages in a site, the theme does play a huge role. Most of the time theme adds its own structure, which causes conflict issues.

Now, whenever we release such update, we always make sure to flag this as a major update. So you can test the changes in the staging site, and if everything is okay, only then add the same in the live site.

Now, if you do face an issue, our team is there to help you out. That is why we have requested you to share staging site access, so our team can help you out.

Looking for your co-operation regarding the same.

[MVX Support Ninja]

Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

Please open another thread if you need any further help

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