MultivendorX Pro
Tagged: scrolling down
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AuthorPosts
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June 1, 2023 at 8:23 PM #192723contact.hamidsuhagParticipant
The vendor page not scrolling down. I can’t down my vendor store page. Product nor showing,
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June 1, 2023 at 8:34 PM #192726NerdySupportExpert MoumitaKeymaster
Hi, sorry to see that you have faced this issue.
It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and MultiVendorX and check again.
If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
Please do keep us posted so we can help you out. -
June 2, 2023 at 10:03 AM #192742contact.hamidsuhagParticipant
I deactivated all plugins but still not working.
https://boutiqueafricaine.com/store/boutique-africaine/ -
June 2, 2023 at 4:01 PM #192774Sangita Support SquadKeymaster
Kindly create a staging site that should be an exact replica of your live site and share the site url , temporary admin , FTP access with us . While sharing the access don’t forget to mark your reply as private .
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June 4, 2023 at 3:42 PM #192841contact.hamidsuhagParticipant
When I submit text I can’t see.
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June 4, 2023 at 3:46 PM #192843contact.hamidsuhagParticipant
Are you get my website access?
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June 5, 2023 at 1:54 PM #192748contact.hamidsuhagParticipant
when you go on a vendor store-
1- all products do not show for vendor, only half of first row https://boutiqueafricaine.com/en/store/boutique-africaine/
2- when you click on “review” or “policy” tab on vendor store, banner with “blog” title appear
3. header banner is not full-width.https://boutiqueafricaine.com/en/store/boutique-africaine/reviews/
https://boutiqueafricaine.com/en/store/boutique-africaine/policies/ -
June 5, 2023 at 1:54 PM #192750contact.hamidsuhagParticipant
when you go on a vendor store-
1- all products do not show for vendor, only half of first row https://boutiqueafricaine.com/en/store/boutique-africaine/
2- when you click on “review” or “policy” tab on vendor store, banner with “blog” title appear
3. Banner is not full-widthhttps://boutiqueafricaine.com/en/store/boutique-africaine/reviews/
https://boutiqueafricaine.com/en/store/boutique-africaine/policies/ -
June 5, 2023 at 1:54 PM #192777contact.hamidsuhagParticipantThis reply has been marked as private.
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June 5, 2023 at 1:54 PM #192808contact.hamidsuhagParticipantThis reply has been marked as private.
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June 5, 2023 at 1:54 PM #192842contact.hamidsuhagParticipantThis reply has been marked as private.
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June 5, 2023 at 6:30 PM #192887NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 6, 2023 at 11:24 AM #192916contact.hamidsuhagParticipantThis reply has been marked as private.
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June 6, 2023 at 12:59 PM #192922NerdySupportExpert MoumitaKeymaster
@contact.hamidsuhag, we need admin and ftp access of your staging site.
Seems like you have shared access of your live site. -
June 6, 2023 at 1:53 PM #192925contact.hamidsuhagParticipantThis reply has been marked as private.
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June 6, 2023 at 7:11 PM #192936NerdySupportExpert MoumitaKeymaster
Yes.
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June 7, 2023 at 8:18 AM #192953contact.hamidsuhagParticipantThis reply has been marked as private.
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June 7, 2023 at 4:59 PM #192965NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 7, 2023 at 8:45 PM #192983contact.hamidsuhagParticipantThis reply has been marked as private.
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June 8, 2023 at 1:48 PM #193000NerdySupportExpert MoumitaKeymaster
I need the authentication code from the server.
Also, with your permission, we have to delete the current MultiVendorX and replace this with new one. -
June 8, 2023 at 4:49 PM #193006contact.hamidsuhagParticipantThis reply has been marked as private.
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June 8, 2023 at 8:31 PM #193025NerdySupportExpert MoumitaKeymaster
Can we delete the current MultiVendorX plugin on your end and install the fixed version.
As this is a live site, hence we need your confirmation. -
June 8, 2023 at 8:45 PM #193029contact.hamidsuhagParticipantThis reply has been marked as private.
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June 8, 2023 at 9:45 PM #193040NerdySupportExpert MoumitaKeymaster
Hi, we have fixed the issue, please check https://boutiqueafricaine.com/store/boutique-africaine/
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June 8, 2023 at 10:25 PM #193042contact.hamidsuhagParticipantThis reply has been marked as private.
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June 9, 2023 at 10:46 AM #193055contact.hamidsuhagParticipant
When creating a new vendor account store banner is not full-width.
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June 9, 2023 at 10:48 AM #193057
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June 9, 2023 at 10:50 AM #193058contact.hamidsuhagParticipant
When creating a new vendor account store banner is not full-width.
can I create a height for all store banners?
https://boutiqueafricaine.com/en/store/hdsuhag/ -
June 9, 2023 at 12:55 PM #193043contact.hamidsuhagParticipant
when you click on “review” or “policy” tab on vendor store, banner with “blog” title appear
https://boutiqueafricaine.com/en/store/boutique-africaine/reviews/
https://boutiqueafricaine.com/en/store/boutique-africaine/policies/ -
June 9, 2023 at 12:55 PM #193054contact.hamidsuhagParticipant
layout has not adjusted in height for all the stores . ie:https://boutiqueafricaine.com/en/store/guyanalove/
https://boutiqueafricaine.com/store/boutique-africaine/I am no longer able to connect as a vendor nor register a shop nor view my existing shop
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June 9, 2023 at 12:55 PM #192882contact.hamidsuhagParticipantThis reply has been marked as private.
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June 9, 2023 at 6:01 PM #193099contact.hamidsuhagParticipant
When creating a new vendor account store banner is not full-width.
can I create a height for all store banners?
https://boutiqueafricaine.com/en/store/hdsuhag/ -
June 9, 2023 at 6:05 PM #193101MVX Support NinjaKeymaster
Hi,
We have added custom code in your function.php to fix this issue. kindly check the image – https://prnt.sc/KQ_8_VCiHZIYadd_action('wp_head','custom_css_for_shop_page'); function custom_css_for_shop_page(){ if (mvx_is_store_page()) { ?> <style type="text/css"> .mvx-banner-wrap > img { width: 100%; min-height: 22rem; } </style> <?php } }
CopyRegards,
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June 10, 2023 at 11:57 PM #193165contact.hamidsuhagParticipant
1. Payments connection -please display only stripe connect as an option and disable the others so they do not show as option.
2. – Upgrade / downgrade plan does not work- please fix -
June 11, 2023 at 11:51 AM #193176contact.hamidsuhagParticipant
1. unable to add a plan/subscription , unable to add image or logo to vendor store from front or back end
2. – Upgrade / downgrade plan does not work- please fix
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June 11, 2023 at 2:06 PM #193181contact.hamidsuhagParticipant
1. Unable to add image or logo to vendor store from front or back end
2. – Upgrade / downgrade plan does not work- please fix
https://boutiqueafricaine.com/fr/dashboard/storefront/
user: Jaymega55@gmail.com
Pass: mhrsuhag12345 -
June 12, 2023 at 12:02 PM #193198Sangita Support SquadKeymaster
Hi @contact.hamidsuhag
Our replies are inline with your queries –
1. Payments connection -please display only stripe connect as an option and disable the others so they do not show as option.
>>To give your vendors option to add only Stripe connect you need to go to admin dashboard >>MultiVendorX >>Modules , from here under payments enable Stripe Connect only https://prnt.sc/bAuMTr4V9uI7 and disable all other payment gateways .
2. – Upgrade / downgrade plan does not work- please fix
>>We have found this issue on our end too . We will fix it in our next update .
3. Unable to add image or logo to vendor store from front or back end
>>Not to worry , just go to Admin dashboard >>MultiVendorX >> Settings >> Product Capabilities , from here enable the option Upload Media Files https://prnt.sc/iscXbwhTgwIt .
If you still are facing this issue, please share a video so we can understand and assist you further. -
June 12, 2023 at 1:57 PM #193217contact.hamidsuhagParticipant
1. Unable to add image or logo to vendor store from front or back end
2. Reviews and Customer Questions error.
attached video belowVideo: https://youtu.be/9pdez83VqSE
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June 12, 2023 at 3:29 PM #193219Sangita Support SquadKeymaster
@contact.hamidsuhag We have checked this on our end but there is no such issue on our end https://watch.screencastify.com/v/HzBqqpSoLyFziaGJ2FU1 .
There might be some theme /plugin conflict on your end . Just to be sure, deactivate all the plugins except WooCommerce , MultiVendorX , MultiVendorX Pro on your end, switch to some default theme and check again .
If still the issue persists please let us know . -
June 13, 2023 at 12:38 AM #193276contact.hamidsuhagParticipant
I deactivate all the plugins but doesn’t work. I can’t upload the vendor logo and banner. Still, have errors.
attached video below
Video Link: https://youtu.be/Zko4wQeyCdQ -
June 13, 2023 at 1:51 PM #193290Sangita Support SquadKeymaster
As shared earlier, we have checked this on our end but we have not faced any such issue on our end . So kindly check by going to the admin dashboard >> MultiVendorX >> Settings >> Products Capability , from here enable upload media file option https://prnt.sc/X8TO0VxDQXwZ .
But to locate the issue for your site, we need to access your admin end. Your previous access is not working.
Can you reshare them again? -
June 13, 2023 at 3:12 PM #193293contact.hamidsuhagParticipant
Products Capability in enabling but not working
please this Video Link: https://youtu.be/Zko4wQeyCdQ -
June 13, 2023 at 6:37 PM #193308NerdySupportExpert MoumitaKeymaster
Can you please share the credentials again?
The earlier shared login credential are not working anymore https://prnt.sc/jvjKz7wOFKAN
Kindly share the correct credentials so that we can check the issue on your end and help you accordingly. Also while sharing the credentials do not forget to mark your reply as private.
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June 13, 2023 at 7:34 PM #193321contact.hamidsuhagParticipantThis reply has been marked as private.
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June 13, 2023 at 9:50 PM #193328NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 14, 2023 at 12:27 PM #193366contact.hamidsuhagParticipant
enabled this option but not Working.https://prnt.sc/xyL1jtok2kyi
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June 14, 2023 at 7:59 PM #193395NerdySupportExpert MoumitaKeymasterThis reply has been marked as private.
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June 14, 2023 at 8:57 PM #193403contact.hamidsuhagParticipantThis reply has been marked as private.
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June 15, 2023 at 10:04 AM #193421contact.hamidsuhagParticipantThis reply has been marked as private.
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June 15, 2023 at 1:03 PM #193445NerdySupportExpert MoumitaKeymaster
Hi, your vendor is under a memberhsip plan.
But you need to enable the capabilities and activate the Upload media option: https://prnt.sc/MZaubZzwWb7WNow add a vendor under these memberhsip plan, and check again.
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June 15, 2023 at 5:49 PM #193480contact.hamidsuhagParticipant
Can I link my account to the vendor Dashboard?
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June 16, 2023 at 7:22 PM #193505NerdySupportExpert MoumitaKeymaster
>>@contact.hamidsuhag By default when a vendor login through he gets redirected to the dashboard , now if you want to redirect your vendors to My account page after ligging in then you may add the below code in the functions.php file of your active theme –
add_filter( 'woocommerce_login_redirect', 'login_redirect_vendor', 99, 2); function login_redirect_vendor($redirect, $user) { if (class_exists('MVX')) { if (isset($user->roles) && is_array($user->roles)) { //check for vendor if (in_array('dc_vendor', $user->roles)) { // redirect page link $redirect = get_permalink(wc_get_page_id('myaccount')); return $redirect; } } } }
CopyNow if you are looking for something else please let us know .
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June 20, 2023 at 9:36 PM #193642contact.hamidsuhagParticipant
When I install the Translatepress plugin MX plugin not working. What should I do now?
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June 21, 2023 at 1:10 PM #193655Sangita Support SquadKeymaster
Sorry to hear that.
Can you please explain the issue you are facing with a video so that we can help you accordingly. -
June 21, 2023 at 5:13 PM #193667contact.hamidsuhagParticipant
Video Here
https://youtu.be/bhvza5dOooM -
June 21, 2023 at 6:07 PM #193672Sangita Support SquadKeymaster
Thanks for sharing the video. From your video it seems like there are compatibility issues between MultiVendorX and the translation plugin you are using.
Now kindly contact the Translate press plugin team if this setting for changing the language for some page in the vendor dashboard can be disabled or not.
Alternatively you can use the WPML plugin for translating the language. As WPML is already compatible with MultiVendorX and it is also integrated as a module in the Third Party Compatibility section in our core plugin.
If you need any further information regarding the WPML Module you can go through our knowledgebase doc https://multivendorx.com/docs/knowledgebase/mvx-wpml/ -
June 21, 2023 at 8:52 PM #193683contact.hamidsuhagParticipant
I want to translate the vendor store and setup the widget.
https://youtu.be/7FXaT0gwl84 -
June 22, 2023 at 11:51 AM #193695Sangita Support SquadKeymaster
@contact.hamidsuhag As shared earlier the TranslatePress plugin is not compatible with MultiVendorX hence you are facing the issues.
So you can translate your site using 2 plugins – either Loco translate or WPML. -
June 23, 2023 at 3:36 PM #193762contact.hamidsuhagParticipant
Could you help me to translate with WPML?
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June 23, 2023 at 3:43 PM #193764Sangita Support SquadKeymaster
You can follow our documentation for the configuration https://multivendorx.com/docs/knowledgebase/mvx-wpml/.
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June 23, 2023 at 4:13 PM #193767contact.hamidsuhagParticipant
documentation is not enough
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June 23, 2023 at 6:32 PM #193772Sangita Support SquadKeymaster
Not to worry.
You can also follow our video tutorial https://youtu.be/qwiOcMVR0yo step by step to configure the WPML for your site. -
August 25, 2023 at 4:53 PM #195523Sangita Support SquadKeymaster
Its been a while and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please let us know.
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September 1, 2023 at 8:17 AM #193331contact.hamidsuhagParticipant
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September 1, 2023 at 8:17 AM #193333contact.hamidsuhagParticipantThis reply has been marked as private.
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The topic ‘Vendor page not scrolling down’ is closed to new replies.