[contact.hamidsuhag]

The vendor page not scrolling down. I can’t down my vendor store page. Product nor showing,

[NerdySupportExpert Moumita]

Hi, sorry to see that you have faced this issue.

It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and MultiVendorX and check again.
If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
Please do keep us posted so we can help you out.

[contact.hamidsuhag]

I deactivated all plugins but still not working.
https://boutiqueafricaine.com/store/boutique-africaine/

[Sangita Support Squad]

Kindly create a staging site that should be an exact replica of your live site and share the site url , temporary admin , FTP access with us . While sharing the access don’t forget to mark your reply as private .

[contact.hamidsuhag]

When I submit text I can’t see.

[contact.hamidsuhag]

Are you get my website access?

[contact.hamidsuhag]

when you go on a vendor store-

1- all products do not show for vendor, only half of first row https://boutiqueafricaine.com/en/store/boutique-africaine/

2- when you click on “review” or “policy” tab on vendor store, banner with “blog” title appear
3. header banner is not full-width.

https://boutiqueafricaine.com/en/store/boutique-africaine/reviews/
https://boutiqueafricaine.com/en/store/boutique-africaine/policies/

[contact.hamidsuhag]

when you go on a vendor store-

1- all products do not show for vendor, only half of first row https://boutiqueafricaine.com/en/store/boutique-africaine/

2- when you click on “review” or “policy” tab on vendor store, banner with “blog” title appear
3. Banner is not full-width

https://boutiqueafricaine.com/en/store/boutique-africaine/reviews/
https://boutiqueafricaine.com/en/store/boutique-africaine/policies/

[contact.hamidsuhag]

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[contact.hamidsuhag]

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[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

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[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

@contact.hamidsuhag, we need admin and ftp access of your staging site.
Seems like you have shared access of your live site.

[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

Yes.

[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

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[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

I need the authentication code from the server.
Also, with your permission, we have to delete the current MultiVendorX and replace this with new one.

[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

Can we delete the current MultiVendorX plugin on your end and install the fixed version.
As this is a live site, hence we need your confirmation.

[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

Hi, we have fixed the issue, please check https://boutiqueafricaine.com/store/boutique-africaine/

[contact.hamidsuhag]

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[contact.hamidsuhag]

When creating a new vendor account store banner is not full-width.

[contact.hamidsuhag]

https://boutiqueafricaine.com/en/store/hdsuhag/

[contact.hamidsuhag]

When creating a new vendor account store banner is not full-width.
can I create a height for all store banners?
https://boutiqueafricaine.com/en/store/hdsuhag/

[contact.hamidsuhag]

when you click on “review” or “policy” tab on vendor store, banner with “blog” title appear

https://boutiqueafricaine.com/en/store/boutique-africaine/reviews/
https://boutiqueafricaine.com/en/store/boutique-africaine/policies/

[contact.hamidsuhag]

layout has not adjusted in height for all the stores . ie:https://boutiqueafricaine.com/en/store/guyanalove/
https://boutiqueafricaine.com/store/boutique-africaine/

I am no longer able to connect as a vendor nor register a shop nor view my existing shop

[contact.hamidsuhag]

This reply has been marked as private.

[contact.hamidsuhag]

When creating a new vendor account store banner is not full-width.
can I create a height for all store banners?
https://boutiqueafricaine.com/en/store/hdsuhag/

[MVX Support Ninja]

Hi,
We have added custom code in your function.php to fix this issue. kindly check the image – https://prnt.sc/KQ_8_VCiHZIY

add_action('wp_head','custom_css_for_shop_page');
function custom_css_for_shop_page(){ 
	if (mvx_is_store_page()) { ?>
		<style type="text/css">
			.mvx-banner-wrap > img {
			    width: 100%;
			    min-height: 22rem;
			}
		</style>
	<?php
	}
}

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Regards,

[contact.hamidsuhag]

1. Payments connection -please display only stripe connect as an option and disable the others so they do not show as option.
2. – Upgrade / downgrade plan does not work- please fix

[contact.hamidsuhag]

1. unable to add a plan/subscription , unable to add image or logo to vendor store from front or back end

2. – Upgrade / downgrade plan does not work- please fix

[contact.hamidsuhag]

1. Unable to add image or logo to vendor store from front or back end

2. – Upgrade / downgrade plan does not work- please fix

https://boutiqueafricaine.com/fr/dashboard/storefront/
user: Jaymega55@gmail.com
Pass: mhrsuhag12345

[Sangita Support Squad]

Hi @contact.hamidsuhag
Our replies are inline with your queries –
1. Payments connection -please display only stripe connect as an option and disable the others so they do not show as option.
>>To give your vendors option to add only Stripe connect you need to go to admin dashboard >>MultiVendorX >>Modules , from here under payments enable Stripe Connect only https://prnt.sc/bAuMTr4V9uI7 and disable all other payment gateways .
2. – Upgrade / downgrade plan does not work- please fix
>>We have found this issue on our end too . We will fix it in our next update .
3. Unable to add image or logo to vendor store from front or back end
>>Not to worry , just go to Admin dashboard >>MultiVendorX >> Settings >> Product Capabilities , from here enable the option Upload Media Files https://prnt.sc/iscXbwhTgwIt .
If you still are facing this issue, please share a video so we can understand and assist you further.

[contact.hamidsuhag]

1. Unable to add image or logo to vendor store from front or back end
2. Reviews and Customer Questions error.
attached video below

Video: https://youtu.be/9pdez83VqSE

[Sangita Support Squad]

@contact.hamidsuhag We have checked this on our end but there is no such issue on our end https://watch.screencastify.com/v/HzBqqpSoLyFziaGJ2FU1 .
There might be some theme /plugin conflict on your end . Just to be sure, deactivate all the plugins except WooCommerce , MultiVendorX , MultiVendorX Pro on your end, switch to some default theme and check again .
If still the issue persists please let us know .

[contact.hamidsuhag]

I deactivate all the plugins but doesn’t work. I can’t upload the vendor logo and banner. Still, have errors.
attached video below
Video Link: https://youtu.be/Zko4wQeyCdQ

[Sangita Support Squad]

As shared earlier, we have checked this on our end but we have not faced any such issue on our end . So kindly check by going to the admin dashboard >> MultiVendorX >> Settings >> Products Capability , from here enable upload media file option https://prnt.sc/X8TO0VxDQXwZ .
But to locate the issue for your site, we need to access your admin end. Your previous access is not working.
Can you reshare them again?

[contact.hamidsuhag]

Products Capability in enabling but not working
please this Video Link: https://youtu.be/Zko4wQeyCdQ

[NerdySupportExpert Moumita]

Can you please share the credentials again?

The earlier shared login credential are not working anymore https://prnt.sc/jvjKz7wOFKAN

Kindly share the correct credentials so that we can check the issue on your end and help you accordingly. Also while sharing the credentials do not forget to mark your reply as private.

[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

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[contact.hamidsuhag]

enabled this option but not Working.https://prnt.sc/xyL1jtok2kyi

[NerdySupportExpert Moumita]

This reply has been marked as private.

[contact.hamidsuhag]

This reply has been marked as private.

[contact.hamidsuhag]

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[NerdySupportExpert Moumita]

Hi, your vendor is under a memberhsip plan.
But you need to enable the capabilities and activate the Upload media option: https://prnt.sc/MZaubZzwWb7W

Now add a vendor under these memberhsip plan, and check again.

[contact.hamidsuhag]

Can I link my account to the vendor Dashboard?

[NerdySupportExpert Moumita]

>>@contact.hamidsuhag By default when a vendor login through he gets redirected to the dashboard , now if you want to redirect your vendors to My account page after ligging in then you may add the below code in the functions.php file of your active theme –

add_filter( 'woocommerce_login_redirect', 'login_redirect_vendor', 99, 2); 
function login_redirect_vendor($redirect, $user) {  
   if (class_exists('MVX')) {    
     if (isset($user->roles) && is_array($user->roles)) {     
        //check for vendor         
    if (in_array('dc_vendor', $user->roles)) {     
            // redirect page link         
        $redirect = get_permalink(wc_get_page_id('myaccount'));         
        return $redirect;     
        }      
   } 
    } 
}

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Now if you are looking for something else please let us know .

[contact.hamidsuhag]

When I install the Translatepress plugin MX plugin not working. What should I do now?

[Sangita Support Squad]

Sorry to hear that.
Can you please explain the issue you are facing with a video so that we can help you accordingly.

[contact.hamidsuhag]

Video Here
https://youtu.be/bhvza5dOooM

[Sangita Support Squad]

Thanks for sharing the video. From your video it seems like there are compatibility issues between MultiVendorX and the translation plugin you are using.
Now kindly contact the Translate press plugin team if this setting for changing the language for some page in the vendor dashboard can be disabled or not.
Alternatively you can use the WPML plugin for translating the language. As WPML is already compatible with MultiVendorX and it is also integrated as a module in the Third Party Compatibility section in our core plugin.
If you need any further information regarding the WPML Module you can go through our knowledgebase doc https://multivendorx.com/docs/knowledgebase/mvx-wpml/

[contact.hamidsuhag]

I want to translate the vendor store and setup the widget.
https://youtu.be/7FXaT0gwl84

[Sangita Support Squad]

@contact.hamidsuhag As shared earlier the TranslatePress plugin is not compatible with MultiVendorX hence you are facing the issues.
So you can translate your site using 2 plugins – either Loco translate or WPML.

[contact.hamidsuhag]

Could you help me to translate with WPML?

[Sangita Support Squad]

You can follow our documentation for the configuration https://multivendorx.com/docs/knowledgebase/mvx-wpml/.

[contact.hamidsuhag]

documentation is not enough

[Sangita Support Squad]

Not to worry.
You can also follow our video tutorial https://youtu.be/qwiOcMVR0yo step by step to configure the WPML for your site.

[Sangita Support Squad]

Its been a while and we have not heard back from you. We presume your query is solved now. We are closing this thread. If you need help or face issue in future please let us know.

[contact.hamidsuhag]

enabled But not working

https://prnt.sc/eD_lymC_mbwT

https://prnt.sc/PF8UqOmkj7sf

[contact.hamidsuhag]

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