[R00T]

Hello, I have a big problem in my front manager.

The seller cannot add a payment method (image cf).

However, Stripe connect and Paypal are activated in the wp admin.

Where can the problem come from?

Thank you

Attachments:

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   Capture-décran-2021-12-15-à-22.18.35.png
   

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   Capture-décran-2021-12-15-à-22.25.40.png
   

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   Capture-décran-2021-12-15-à-22.18.35-1.png
   

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   Capture-décran-2021-12-15-à-22.25.40-1.png
   

[MVX Support Ninja]

Hi, thank you for getting in touch with us.
It seems like there might be some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce, WCMp and WCMp Stripe Marketplace, then check again.

If the issue still exists switch share a temporary admin, ftp and vendor access.

P.s. if you have added any WCMp releated custom code please remove that temporarily then check also.

[R00T]

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[R00T]

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[R00T]

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[R00T]

Thank you for your reply.

I tried sending an email, but it’s pretty urgent so I’m trying here.

So I reinstalled my theme from 0 (“Rhodos” theme).

Unfortunately, the “vendor-billing.php” page still does not offer payment (same photo as previous post).

What is strange is that when I put on another theme, the payments appear.

Is there a compatibility problem with the “Rhodos” theme?

Can you help me ? i need it to work

Thanks in advance,

Valentin

[GeekyCoder Abhirup]

Hi,
We have checked your end but can’t found any issue. Kindly checkout the screenshot – https://prnt.sc/23v5drv

Regards,

[R00T]

Hi GeekyCoder,

I’m sorry but if you try to create a new seller account, and go to “Payments”, it doesn’t display anything. (I join a screenshot).

Attachments:

1. 

   Capture-décran-2021-12-21-à-16.02.27.png
   

[GeekyCoder Abhirup]

Hi,
We add custom code to fix this issue in your site. Checkout the image – https://prnt.sc/23yxwfa
Kindly add below code to your function.php of the current admin theme.

//wcmp conflict with theme fix
add_action('wp_print_styles', 'my_remove_scripts', 999);
function my_remove_scripts(){
    if(is_user_logged_in()){
        $uid = get_current_user_id();
        if( is_vendor_dashboard() && is_user_wcmp_vendor($uid) ){
            wp_dequeue_style( 'rhodos-font-google_fonts' );
            wp_dequeue_style( 'rhodos-main' );
            wp_dequeue_style( 'rhodos-custom' );
            wp_dequeue_style( 'rhodos-color-default' );
            wp_dequeue_style( 'rhodos-color-dark' );
            wp_dequeue_style( 'rhodos-skin-corporate' );
            wp_dequeue_style( 'trx_addons-responsive' );
            wp_dequeue_style( 'rhodos-responsive' );
            wp_dequeue_style( 'rhodos-skin-corporate-responsive' );
        }
    }   
}

Copy

Regards,

[R00T]

Hello GeekyCoder,

Thank you for your response and personalized code.

Now the payment appears correctly.

Unfortunately, I am using stripe connect and the “disconnect” button does not work. When I click, the page goes blank.

[GeekyCoder Abhirup]

Hi,
We checked your site and found critical error – CRITICAL Uncaught (Status 401) (Request req_vclbx0Lx8x6W6h) You cannot call deauthorize on acct_1K6e9JQQCRCiFcck because you’re responsible for negative balances on this account.

Checkout this image – https://prnt.sc/240gsvq

kindly check your API key. Seems like No valid API key provided.

create a new vendor and then connect with Stripe and text.

Regards,

[R00T]

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[R00T]

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[R00T]

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[GeekyCoder Abhirup]

Hi,
Kindly add a new vendor account and check your end.

Regards,

[R00T]

Hi,
I don’t know if you have test, but it’s always not working ??
After click on “Disconnect Stripe”, blank page (screenshot)

(Test white new vendor account, new email and new RIB/Bank info)

Attachments:

1. 

   Capture-décran-2021-12-23-à-14.43.32.png
   

[MVX Support Ninja]

Kindly create a staging site and share the admin ftp access.

[R00T]

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[MVX Support Ninja]

Kindly share your staging admin access also.

[R00T]

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[MVX Support Ninja]

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[R00T]

Hi Tithi,
Thanks for your responsive and your time.

I see you have tested with a normal / “Standard account” stripe account.
I also tested as standard, and it works well.

But when I try in express mode (which I want), the disconnection does not work.

(I specify that I have not activated any theme or plugin except wc marketplace and woocommerce)

[MVX Support Ninja]

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[MVX Support Ninja]

Thank you for explaining the issue.
While testing in your site, your stripe account credentials got deleted from your admin end.
Kindly configure your stripe account credentials in admin dashboard and let us know so that we can help you out further.

[R00T]

Hello
My stripe (test mode) informations has been updated in WCMP Settings, you can check now.
Regards

[R00T]

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[MVX Support Ninja]

While connecting the stripe account with vendor it is asking for huge amount of data which we don’t have since we reside in India.
Kindly connect the testvendor account with your stripe sandbox account so that we can assist you further.

[R00T]

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[Raju The Cool Guy]

Hi,
This is not a bug. The exception is coming from the stripe library. Not by our code. As per the stripe express account, you cant disconnect your account until you have a positive balance. Currently, you have a negative balance. you can check this doc – https://stripe.com/docs/connect/account-balances#:~:text=A%20connected%20Standard%20account%20is,their%20external%20account%20on%20file.
For more please contact stripe

[Author]

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