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Vendor payment configuration does not appear

WCMp Advanced Frontend Manager

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Viewing 28 reply threads
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    • #132057
      R00T
      Participant

      Hello, I have a big problem in my front manager.

      The seller cannot add a payment method (image cf).

      However, Stripe connect and Paypal are activated in the wp admin.

      Where can the problem come from?

      Thank you

    • #132065

      Hi, thank you for getting in touch with us.
      It seems like there might be some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce, WCMp and WCMp Stripe Marketplace, then check again.

      If the issue still exists switch share a temporary admin, ftp and vendor access.

      P.s. if you have added any WCMp releated custom code please remove that temporarily then check also.

    • #132073
      R00T
      Participant
      This reply has been marked as private.
    • #132074
      R00T
      Participant
      This reply has been marked as private.
    • #132075
      R00T
      Participant
      This reply has been marked as private.
    • #132254
      R00T
      Participant

      Thank you for your reply.

      I tried sending an email, but it’s pretty urgent so I’m trying here.

      So I reinstalled my theme from 0 (“Rhodos” theme).

      Unfortunately, the “vendor-billing.php” page still does not offer payment (same photo as previous post).

      What is strange is that when I put on another theme, the payments appear.

      Is there a compatibility problem with the “Rhodos” theme?

      Can you help me ? i need it to work

      Thanks in advance,

      Valentin

    • #132264

      Hi,
      We have checked your end but can’t found any issue. Kindly checkout the screenshot – https://prnt.sc/23v5drv

      Regards,

    • #132269
      R00T
      Participant

      Hi GeekyCoder,

      I’m sorry but if you try to create a new seller account, and go to “Payments”, it doesn’t display anything. (I join a screenshot).

    • #132288

      Hi,
      We add custom code to fix this issue in your site. Checkout the image – https://prnt.sc/23yxwfa
      Kindly add below code to your function.php of the current admin theme.

      //wcmp conflict with theme fix
      add_action('wp_print_styles', 'my_remove_scripts', 999);
      function my_remove_scripts(){
          if(is_user_logged_in()){
              $uid = get_current_user_id();
              if( is_vendor_dashboard() && is_user_wcmp_vendor($uid) ){
                  wp_dequeue_style( 'rhodos-font-google_fonts' );
                  wp_dequeue_style( 'rhodos-main' );
                  wp_dequeue_style( 'rhodos-custom' );
                  wp_dequeue_style( 'rhodos-color-default' );
                  wp_dequeue_style( 'rhodos-color-dark' );
                  wp_dequeue_style( 'rhodos-skin-corporate' );
                  wp_dequeue_style( 'trx_addons-responsive' );
                  wp_dequeue_style( 'rhodos-responsive' );
                  wp_dequeue_style( 'rhodos-skin-corporate-responsive' );
              }
          }   
      }
      Copy

      Regards,

    • #132294
      R00T
      Participant

      Hello GeekyCoder,

      Thank you for your response and personalized code.

      Now the payment appears correctly.

      Unfortunately, I am using stripe connect and the “disconnect” button does not work. When I click, the page goes blank.

    • #132316

      Hi,
      We checked your site and found critical error – CRITICAL Uncaught (Status 401) (Request req_vclbx0Lx8x6W6h) You cannot call deauthorize on acct_1K6e9JQQCRCiFcck because you’re responsible for negative balances on this account.

      Checkout this image – https://prnt.sc/240gsvq

      kindly check your API key. Seems like No valid API key provided.

      create a new vendor and then connect with Stripe and text.

      Regards,

    • #132342
      R00T
      Participant
      This reply has been marked as private.
    • #132345
      R00T
      Participant
      This reply has been marked as private.
    • #132348
      R00T
      Participant
      This reply has been marked as private.
    • #132381

      Hi,
      Kindly add a new vendor account and check your end.

      Regards,

    • #132383
      R00T
      Participant

      Hi,
      I don’t know if you have test, but it’s always not working ??
      After click on “Disconnect Stripe”, blank page (screenshot)

      (Test white new vendor account, new email and new RIB/Bank info)

    • #132421

      Kindly create a staging site and share the admin ftp access.

    • #132427
      R00T
      Participant
      This reply has been marked as private.
    • #132431

      Kindly share your staging admin access also.

    • #132432
      R00T
      Participant
      This reply has been marked as private.
    • #132465
      This reply has been marked as private.
    • #132496
      R00T
      Participant

      Hi Tithi,
      Thanks for your responsive and your time.

      I see you have tested with a normal / “Standard account” stripe account.
      I also tested as standard, and it works well.

      But when I try in express mode (which I want), the disconnection does not work.

      (I specify that I have not activated any theme or plugin except wc marketplace and woocommerce)

    • #132519
      This reply has been marked as private.
    • #132549

      Thank you for explaining the issue.
      While testing in your site, your stripe account credentials got deleted from your admin end.
      Kindly configure your stripe account credentials in admin dashboard and let us know so that we can help you out further.

    • #132550
      R00T
      Participant

      Hello
      My stripe (test mode) informations has been updated in WCMP Settings, you can check now.
      Regards

    • #132559
      R00T
      Participant
      This reply has been marked as private.
    • #132564

      While connecting the stripe account with vendor it is asking for huge amount of data which we don’t have since we reside in India.
      Kindly connect the testvendor account with your stripe sandbox account so that we can assist you further.

    • #132566
      R00T
      Participant
      This reply has been marked as private.
    • #132595

      Hi,
      This is not a bug. The exception is coming from the stripe library. Not by our code. As per the stripe express account, you cant disconnect your account until you have a positive balance. Currently, you have a negative balance. you can check this doc – https://stripe.com/docs/connect/account-balances#:~:text=A%20connected%20Standard%20account%20is,their%20external%20account%20on%20file.
      For more please contact stripe

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