Vendor vaccation plugin – API license key showing deactive staus

WCMp Vendor Vacation

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    • August 9, 2021 at 4:08 PM #126065
      tastetre.com
      Participant

      Hi,

      I bought the license in April 2021 but didn’t implement it for technical issues. now for testing am trying and the status of the plugin same shows – Deactive.

      please help

    • August 9, 2021 at 5:34 PM #126070
      MVX Support Ninja
      Keymaster

      Hi, as you can see in the image below that the key is already been activated in another account.

      Kindly deactivate the key and activate this in another site.

    • August 9, 2021 at 5:34 PM #126071
      MVX Support Ninja
      Keymaster
      This reply has been marked as private.
    • August 11, 2021 at 1:40 AM #126149
      tastetre.com
      Participant

      Point 1:
      Please note stg.tastetre.com is the testing environment for the live site. I hope the plugin should work for the tastetre.com domain irrespective of it’s in live or staging.

      Point 2:
      Please refer to the screenshot attached. The plugin has already been removed from the live site and it’s installed only in staging for testing purposes.

    • August 11, 2021 at 10:44 AM #126156
      MVX Support Ninja
      Keymaster

      @tastetre.com, you can install the plugin in any number of site. But the key can only be active in a single site.

      Active key ensures that you will receive all the updates.

    • August 11, 2021 at 11:04 AM #126157
      tastetre.com
      Participant

      @support, Please revert for point 2. The plugin is activated in single site only. Still the status is DEACTIVE

    • August 11, 2021 at 1:19 PM #126163
      MVX Support Ninja
      Keymaster

      Your key is already activated on a site, you can deactivate the key from here: https://multivendorx.com/my-account/api-keys/

      After deactivating the key, you can reactivate this.

    • August 11, 2021 at 4:13 PM #126177
      tastetre.com
      Participant

      Did the same. But no change in the status. Still showing deactivated

    • August 11, 2021 at 4:23 PM #126178
      MVX Support Ninja
      Keymaster

      @tastetre.com, I have reset your account.

      Please deactivate and activate the plugin, and then activate the key.

      Let us know if this fixed the issue.

    • August 11, 2021 at 9:01 PM #126190
      tastetre.com
      Participant

      the API Key Status still shows “Deactivated” status.

    • August 12, 2021 at 6:23 PM #126250
      MVX Support Ninja
      Keymaster

      @tastetre.com, in that case, please share temporary admin access to your site so we can check.
      While sharing the access, don’t forget to mark the response as private.

    • August 13, 2021 at 1:04 AM #126285
      tastetre.com
      Participant
      This reply has been marked as private.
    • August 13, 2021 at 3:45 PM #126300
      MVX Support Ninja
      Keymaster

      @tastetre.com, we have activated the keys in your site, please check.

    • October 26, 2021 at 6:45 PM #129655
      MVX Support Ninja
      Keymaster

      Hi, we haven’t heard back from you for a while. We presume this issue has been fixed.

      Please open another thread if you need any further help

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