[jacobm]

I have a vendor that should be receiving a commission, but I don’t see where that commission is coming out of a transaction or where that vendor has sold a product.

[Sangita Support Squad]

@jacobm Sorry for the delayed response.
Kindly check first if your vendor has added any payment method under the Billing submenu of Store settings in the vendor dashboard https://prnt.sc/k4JFHFZI8JrP. Once the vendor has added a payment method next go to admin dashboard >>MultiVendorX >>Settings >>Commissions, here check if you have configured the commissions or not https://prnt.sc/MgX935zFdOdl.
Then you need to go to Admin dashboard>>MultiVendorX >>Commissions , here you need to check if the commission status is paid or unpaid (https://prnt.sc/TLGkcmJ-ygdU). If the commission status is unpaid, mark that as paid(https://prnt.sc/N9uD0MBLiOZ8). In this process if you face any error share the error log with us so that we can help you accordingly.

[jacobm]

This reply has been marked as private.

[Sangita Support Squad]

You can set different types of commission from the commissions tab under settings submenu of MultiVendorX (https://prnt.sc/gmZGdAe-wOQd). To know in details about these commission types you can refer to our doc https://multivendorx.com/docs/knowledgebase/types-of-commission/.
If you need any further assistance please let us know.

[Sangita Support Squad]

Its been long and we have not heard back from you. We presume your query is solved now. if you need help or face issue in future please create a new support topic.

[Author]

Posts