[Criss]

I have a theme where vendors already have their own page, therefore I don’t need some features of WCMP (also because the WCMP store-page is broken). So I need the following:
1) The cover was going to the vendor-list widget but you changed that therefore I don’t need it anymore. How can I disable it from dashboard? Or can I have the old widget layout, with the cover image?
2) The logo is still in the vendor-list widget but since I want to remove that section (1) is it possible to fetch the user’s avatar instead?
3) about the store address, can I show it on my theme’s product page, with a shortcode or a php line (fir example “Our store is located in xxx”)
4) in your demo, the store descrition appears in a product’s tab but not in my theme. Can I show it as in (3)?

[NerdySupportExpert Moumita]

Hi Criss, thanks for the queries. Our replies are inline :

1) The cover was going to the vendor-list widget but you changed that therefore I don’t need it anymore. How can I disable it from the dashboard? Or can I have the old widget layout, with the cover image?
>> Can you please share a video to explain this, so we can assist you accordingly.

2) The logo is still in the vendor-list widget but since I want to remove that section (1) is it possible to fetch the user’s avatar instead?
>> You can definitely do that, but for this, you have to apply your custom code. For coding reference, please check this code: https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/blob/master/templates/shortcode/vendor-list.php

3) about the store address, can I show it on my theme’s product page, with a shortcode or a Php line (for example “Our store is located in xxx”)
4) in your demo, the store description appears in a product’s tab but not in my theme. Can I show it as in (3)
>> For this you need to communicate with the theme author, and need to know which template you need to override for this,
then you need to apply your own custom code.

[Criss]

1) my computer has a problem and I cannot make videos, so I attach an image which I hope you can understand
2-3-4) I’m not a developer, but if you let me know what code I should use then I can try ask my theme authors if they help me putting the codes in the right place

[NerdySupportExpert Moumita]

Criss, our replies are inline :

– The cover was going to the vendor-list widget but you changed that therefore I don’t need it anymore.

>> If you want the old design, you can use this filter

add_filter('wcmp_load_default_vendor_list', '__return_true');

Copy

– Alternatively, How can I disable it from the dashboard? Or can I have the old widget layout, with the cover image?
>> To remove ths from vendor dashbaord, add this css via WCMp >> Settings >> Vendor >> Frontend :

.vendor-cover-wrap {
    display: none;
}

Copy

2-3-4) I’m not a developer, but if you let me know what code I should use then I can try ask my theme authors if they help me putting the codes in the right place

>> I would love to help you out, by currently all my developers are busy with WCMp 4.0

If you want, you can hire our service team via this link https://multivendorx.com/custom-development/

[Criss]

Thank you very much. Instead of disabling the cover/logo block I decided to enable the old widget. I think it’s nicer (besides, I had CSS/Icons problems with the new widget).
But I have noticed a bug: when I upload a cover image the crop function is not working, I get an error message (even if the image is exactly 1200×390). What do you suggest?

[NerdySupportExpert Moumita]

Criss, may I know which error are you getting, so we can assist you accordingly.

[Criss]

see image attached. Translated from Italian is “an error occured resizing the image”.

[MVX Support Ninja]

Hi , sorry to hear that you have faced this issue.
We tried to recreate this on our end but didn’t face any such issues. Here is the video- https://www.loom.com/share/d1244504526043fa998bdfc1bc54a6bf
The most common reason leading to the error is missing the PHP-GD library. Kindly follow this blog to fix the issue : https://bobcares.com/blog/wordpress-error-cropping-image

Let us know if this fixed the issue.

[Criss]

hello again, I have checked and both GD and Imagemagick modules are installed on my server (root@mail [~]# php -m | grep gd) but I still get the cropping error in the Vendor’s store settings. Please let me know if there are any other requirements for the plugins or any changes to be made on the server.

[NerdySupportExpert Moumita]

@Criss, can you please create a staging site and share a temporary admin, FTP access so we can check.

While sharing the access don’t forget to mark the response as private.

[Criss]

it looks like I cannot reply to you…. the system is not accepting my message

[Criss]

This reply has been marked as private.

[Criss]

This reply has been marked as private.

[MVX Support Ninja]

Your replies have been published.
Our team is looking into it and will get back to you.
However it might take some time due to weekend.

[MVX Support Ninja]

Kindly note that for debuging the issue we need to deactivate theme and plugin in your site.

[MVX Support Ninja]

This reply has been marked as private.

[Criss]

..sorry but knowing that it works with “no-theme-no-plugin” doesn’t help me much to solve the issue.

[Criss]

..besides, one plugin is now compromised:
Fatal error: Cannot redeclare pmprowoo_init() (previously declared in /home/agenda/backstage.agendadelvolo.info/wp-content/plugins/pmpro-woocommerce/pmpro-woocommerce.php:28) in /home/agenda/backstage.agendadelvolo.info/wp-content/plugins/pmpro-woocommerce-master/pmpro-woocommerce.php on line 26

you take so lightly to disable everything and use another theme, you don’t understand that it can break things for good. You should learn different ways of debugging. 🙁

[NerdySupportExpert Moumita]

Criss, I understand your end.

However, in order to locate the issue, we first need to make sure whether this issue is caused by another plugin. The best way of doing that is to disable the plugin/theme, this is a standard procedure for debugging the issues.

Now as I can see you are getting error from this plugin : pmpro-woocommerce
Kindly share that error message with them.

Now to locate why you are getting this error, enable one plugin and theme at a time. Let us know the result so we can assist you accordingly.

[Criss]

It looks like I must re-create the whole staging site, because this has compromised everything. That plugin is licenced into the theme, which won’t work if that is not working. Having the plugin hardcoded into the theme is also a reason why I won’t get any support from the plugin author. It’s the same reason why you are suggesting to turn to the theme author in order to find out why images are not cropping.
I have several issues with WCMP but can’t be resolved because “I should talk to the theme author”.

I hate these “standard procedures”, because they never help and always blame “someone else” 🙁

[NerdySupportExpert Moumita]

@Criss, We understand your concern, however, as much as I’d like to assist you with this, themes and plugins are beyond the scope of our support as we don’t know how this was developed and can’t provide a solution that could guarantee it will work as expected.

That is why, you first need to detect who is creating the conflict and let us know. This way we can assist you accordingly.

[Author]

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