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WCMp is using too much memory – WordPress out of memory

WCMp Core

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Viewing 10 reply threads
  • Author
    Posts
    • February 20, 2021 at 2:51 AM #116051
      Beats24-7
      Participant

      Hi there,
      since using your plugin I have issues with my WordPress memory. It has been set to the maximum (1GB account memory) and I also contacted my hosting support about this already. They told me the plugins are simply using too much memory and your’s is using the most. I get out of memory errors every now and then and my site isn’t reachable then. Could you please have a look at this and fix this? How can I limit the memory acces for your plugin please? Thank you!

      Your Site is Experiencing a Technical Issue
      In this case, WordPress caught an error with one of your plugins, Multivendor Marketplace Solution for WooCommerce – WC Marketplace.

      Error Details
      =============
      An error of type E_ERROR was caused in line 976 of the file /wp-content/plugins/dc-woocommerce-multi-vendor/classes/class-wcmp-ajax.php. Error message: Out of memory (allocated 25165824) (tried to allocate 32768 bytes)

    • February 22, 2021 at 6:46 PM #116126
      MVX Support Ninja
      Keymaster

      Hello,

      Do you have a large number of products at your site?

      As per the error faced by you, it’s coming from the product section of the plugin.
      We have worked on various sites with many clients but never faced such issues. So we need to debug your site in order to find out the actual cause of the issue.

      So kindly share a staging clone site admin access and FTP access where we will be deactivating all 3rd party plugins and we will be debugging the staging site.
      Also, while sharing the access, please mark the reply as private.

    • February 25, 2021 at 8:48 PM #116527
      Beats24-7
      Participant
      This reply has been marked as private.
    • February 26, 2021 at 4:35 PM #116563
      MVX Support Ninja
      Keymaster

      We are unable to recreate the issue on your site.

      Kindly provide a detail steps on how to recreate the issue at your site so that we can help you more efficiently.

    • February 27, 2021 at 2:16 AM #116628
      Beats24-7
      Participant
      This reply has been marked as private.
    • February 27, 2021 at 1:11 PM #116671
      MVX Support Ninja
      Keymaster

      Our team is looking to it and will update you.

    • March 1, 2021 at 6:21 PM #116769
      MVX Support Ninja
      Keymaster

      Hello,

      WP bakery plugin is not compatible with WCMp. We have tested the normal flow of product search and adding products at your site is working fine.
      Also, we have tested our code and no issue was found.
      Thus it requireques some good amount of custom coding at your end and it might also need the help of WP bakery plugin team.

    • March 1, 2021 at 9:29 PM #116785
      Beats24-7
      Participant

      Hello there,
      may I ask why WPBakery is not compatible with your plugin? It is used with millions of websites. Furthermore, it was working with only 5 products and the issue started when adding 10 products to the list section. It’s really weird :/ Anyway, thanks again.

    • March 2, 2021 at 12:32 AM #116799
      Beats24-7
      Participant
      This reply has been marked as private.
    • March 2, 2021 at 6:06 PM #116826
      MVX Support Ninja
      Keymaster

      After hearing from you we did some tests and found the issue at our end.

      You can track the progress of this issue from here: https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/714

    • May 7, 2021 at 12:56 PM #121255
      MVX Support Ninja
      Keymaster

      This issue has been fixed in our update 3.5.19.

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