[artweb.frog]

Hi! It’s not clear to me how to manage this normal situation.
A customer can buy from several stores and pay in one time for all?
Example:
I add to the basket 1 trousers, 1 teabag and 1 toilet paper. The first store has paypal, the second one has bank transfer adn last one is pickup… Then? Can I pay only one time for all stores?
Can you help me, please? Thank you

[artweb.frog]

Ok but the customer can pay only one time for all the vendors or he have to pay three times?

[artweb.frog]

Misunderstanding. If I want the customer pays a vendor directly with a bank transfer and the others with paypal is possible?

[artweb.frog]

Is there a way that the customer can pay all the vendors independently? Both online and offline payments
Example: a customer buys an item that will be paid for with paypal and one that will be picked up in the store (or bank transfer). How does the marketplace manage it?

[MVX Support Ninja]

Hi,
Let me assist you with the flow:
For bank transfer-
Bank Transfer is always a manual process. So whenever bank transfer is selected for customer payments,customer needs to pay the admin manually.
Once admin will get paid, then according to the disbursement schedule (https://prnt.sc/sJ1xJef2iGUI) vendors get their commission paid in their selected payment mode (https://prnt.sc/wBQNXSOgHsyg)

Now regarding PayPal, there is two payment option
Via Woocommerce Paypal (https://woocommerce.com/document/woocommerce-paypal-payments/ ) –
This is woocommerce payment mode therefore customer pays the admin directly. Then admin can pay their vendors as per the schedule has been set via WCMp>Settings>Payments (https://prnt.sc/S5qSkg1FF8ng )

WCMp Paypal Marketplace (https://multivendorx.com/product/wcmp-paypal-marketplace/ )-
According to WCMp Paypal, whenever a customer pays the amount it gets transferred directly to vendors from checkout page. For this reason, both admin and vendor must have their own paypal account where they will receive their part of the commission.

Now,
If you select WCMp paypal as your payment method for one vendor then all the vendors must have the same payment method otherwise customers will face an error on the checkout page.

But if you use Woocommerce payment method then your vendors can choose any payment method and customer will be able to pay via any payment method.

Also you can set restrictions to your site i.e, you can enable only one vendor’s order to be purchased at a time. This way one vendor can use Paypal and another bank transfer.

[artweb.frog]

This is sooo confusing for me.
If I have a vendor who accept ONLY paypal and a vendor who accept ONLY stripe. What plugin I have to choose?
And can the vendors send emails to the customers with their iban for the direct offline payment?

[artweb.frog]

Here is what i precisaly need.
Vendors must have a direct paying relationship with customers. Same for offline payments so the vendor must be able to communicate with the customer about iban and order status.
For the online payments the question above remains.

Is there a chat or a faster way to talk? This way I’ll never be able to solve …

[NerdySupportExpert Moumita]

Hi @artweb.frog, our replies are inline :

– If I have a vendor who accept ONLY paypal and a vendor who accept ONLY stripe. What plugin I have to choose?

>> That is absolutely okay. This means, each vendor can select their own stripe/PayPal account.

Now once an order will be placed, as per our schedule i.e. https://prnt.sc/sJ1xJef2iGUI, WCMp will ask vendor’s selected payment mode (i.e. atripe and PayPal) to pay that vendor.
Therefore, each vendor will be paid in their own payment account.

– can the vendors send emails to the customers with their iban for the direct offline payment?

>> Each vendor can communicate with the customer using the order note section: https://www.awesomescreenshot.com/image/24976299?key=6f2f6c102dc8a55f58a1204bb4e25f70

[artweb.frog]

I tried some tests but with no results in the second part. How to active the automatic payments from me to the vendors?
And what if the vendors have paypal and stripe? wwhat plugin I have to choose?
please, have you a chat?

[NerdySupportExpert Moumita]

Hi artweb.frog, our replies are inline :

– I tried some tests but with no results in the second part.
>> Can you please explain the issue so I can assit you with this.

– How to active the automatic payments from me to the vendors?

>> This video might assit you further with the flow https://www.youtube.com/watch?v=OW43JRwSim0

– And what if the vendors have paypal and stripe? wwhat plugin I have to choose?

>> Vendor can select any one payment mode i.e. either PayPal / Stripe.

[artweb.frog]

The video is unless… I can’t hear what the voice says… The music is too high.
There is a guide?

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

This reply has been marked as private.

[MVX Support Ninja]

This reply has been marked as private.

[artweb.frog]

Hello, thank you! Where I live was a holiday until today. Can we talk today before 6pm ist? is ok for me chat 🙂 Believe me, for you is a fast check!!!

[NerdySupportExpert Moumita]

@artweb.frog, can we schedule a call at 4.30 pm IST?

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

@artweb.frog, if you need any further help, please do let us know.

[artweb.frog]

I think all it’s done. Maybe you can check if I done it right??

Question:
Stripe Charges

Stripe Charges
Direct Charges
Destination Charges
Separate Charges and Transfers

What I have to choose? Ty

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

As you can see here, as you haven’t completed the platform profile, hence the client key for your live payment has not been created: https://watch.screencastify.com/v/iE8eqcG4Xra9j9TBPkWD

For further help please do contact stripe, they would be able to assist you on how to complete your stripe profile.

[artweb.frog]

New error…. Can you check it?

Stripe Splihhhht Pay Error: This PaymentIntent’s source could not be updated because it has a status of succeeded. You may only update the source of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation, requires_action.

[artweb.frog]

New error…. Can you check it?

When I try to buy from 2 different store I get this:
Stripe Splihhhht Pay Error: This PaymentIntent’s source could not be updated because it has a status of succeeded. You may only update the source of a PaymentIntent with one of the following statuses: requires_payment_method, requires_confirmation, requires_action.

And in any case I have no emails and no thank you page after the purchase

[NerdySupportExpert Moumita]

@artweb.frog, can we enable test mode on your site, because we have to place some order for testing.

[artweb.frog]

Absolutely, do what you have to do 🙂

[NerdySupportExpert Moumita]

@artweb.frog, the payment is working fine.

Make sure to place an order, whose value is more than €0.10

Kindly place a order and check again.

[artweb.frog]

Unfortunately, nothing works.
We did four test shops (two added from the main one and two made from scratch).
1- The accounts are all live but after a while the site does not work and gives an error as if it were in TEST.
2- There are stripe linking errors with store accounts that keep logging out after 1, 2 days.
3- When you go to pay, the site does not redirect, in the event of an error, to an information page so it is not possible to know whether the payment was successful or not.
I attached video and image.
To this day I am paying for services that ARE NOT WORKING. Please fix the platform and do all the necessary checks to make everything working, it has been TOO MUCH time! Please try with real orders and money (minimum possible), I will refund you. Because if it works in test but then switching to live does not work, is impossible to go on!
https://drive.google.com/drive/folders/12YpglYLAUC5NDpLh7mBqjwZshzG1PVyH?usp=sharing

Thank you!

[NerdySupportExpert Moumita]

@artweb.frog, it might be related to some account issue.

Can we schedule a call for tomorrow between 11 am IST and 6 pm IST.

[artweb.frog]

I can’t speak english, you saw it. :\ I can’t understand why can’t you check without me trying yourself a couple of orders… Ten minutes in this way to you. If we call again I think in 2 hours will not solve anything

[NerdySupportExpert Moumita]

@artweb.frog, we will add our own sandbox data to do the tests. I will keep you posted with the result.

[NerdySupportExpert Moumita]

@artweb.frog, there is some errors in your site, for example as you can see here: https://watch.screencastify.com/v/odqYxNAA1NXY6Bwe1xLQ

We need temporary FTP access. Also, we might need to disable plugin/theme for testing purposes.

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

Sure, let me know. ty

[Raju The Cool Guy]

Hi,
Please check whether your woocommerce emails are active or not. This function is for woocommerce.
Thanks

[artweb.frog]

Are active, obviously. What do you mean?

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

This reply has been marked as private.

[NerdySupportExpert Moumita]

This reply has been marked as private.

[artweb.frog]

Any news? Please, I have no more time 🙁
Can’t you just add the missing emails and fix the other problems I told you?

[NerdySupportExpert Moumita]

@artweb.frog, I have disabled some plugins and now the order is placed. Kindly enable one disabled plugin at a time to check which plugin in causing this issue.

We are looking into why the commission is not paid.

[artweb.frog]

The issue are the emails or the order?

[NerdySupportExpert Moumita]

I can’t pay for this vendor, as these vendors are outside the USA and our test accounts are located in EU.

Can you please add your stripe’s test account and check one such order again.

please do keep us posted.

[artweb.frog]

How?? The site is not navigable. Check attached screenshot

[NerdySupportExpert Moumita]

@artweb.frog, it might be due to a disabled plugin. Please enable one plugin at a time from here: https://www.alterverso.com/wp-admin/plugins.php?plugin_status=recently_activated

You might need to enable some page builder plugins.

[artweb.frog]

This reply has been marked as private.

[artweb.frog]

I tried with an other “thank you page” plugin and the NEW problem still remains. No thank you page after the order.

[artweb.frog]

and this is a new error trying with customer account …

[artweb.frog]

With several tests, I finally bought correctly 3 tests products.
The customer did not received the confirmation email, by the way. Can you check it? Soon

[artweb.frog]

Edit. Email received, it was in SPAM! What about commissions?

[artweb.frog]

Edit. Email received, it was in SPAM! What about commissions?
The SPLITTING payment still not working.

[artweb.frog]

I found the problem!!!
The stores keep disconnecting from STRIPE for no reason. That’s probably why the split doesn’t work.
Why they don’t stay connected? Check image

[artweb.frog]

So, so, so, sorry for the crossposting but the platform doesn’t allow me to edit my messages. I think the stores get disconnected when I switch into test mode. Is it right? Now it works

[NerdySupportExpert Moumita]

@artweb.frog, yes you are right. As each connection mode has its own access, hence vendor needs to connect their account with that connect mode i.e. test or live.

[Author]

Posts