[Simon Thomas]

From last few weeks the site is going down again and again specially when we are trying to make any changes through the back-end of MVX plugin.

Recently we figured out, when we are opening multiple vendors together in different tabs the site goes down.

After noticing this issue, we took help of a server expert. We made few changes on the server and PHP configuration. Due to this, our site has started working faster but there has not been any change in in MVX or the pages.

Here is a video which states the same, https://capture.dropbox.com/MZLK2TJcLWvlIcPG
In video we are showing;
when we are trying to open multiple products or pages together in different tabs, its being opened quickly and working fine as well. At this moment, only 2 PHP Workers were in use; we checked this on server.
After that, we tired to open multiple vendors together in tabs and there the issues started. The usage of PHP Workers reaches to 10 and it threw an error on the server about reaching to the max limit of using PHP Worker and the whole site goes down.

This analysis is from a server expert who has experience of 10+ years. According him, there is nothing wrong with WordPress site or the server, the plugin itself is coded in a way its using PHP Worker aggressively and the site goes down due to this.

We need to you analyse this from your end once and provide us a solution for the same.

[NerdySupportExpert Moumita]

@Simon Thomas, Since you’re attempting to access multiple vendors, each with its own data, we need to load them manually for each one.

Because this vendor’s data isn’t served from the website cache, it will require your PHP workers to serve this vendor data. Since you’re accessing many vendors simultaneously, this will consume PHP workers.

However, in our future update, we plan to shift to a React-based system, then these data might be served via caching.

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