Why am I getting this error? MVX Pro

MultivendorX Pro

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- December 8, 2023 at 1:49 PM #214957
  Launch Digital
  Participant
  Hi, after inserting our API keys to activate MVX Pro and saving it, we get this message.
  
  When we click the link nothing happens.
  
  Why is that?
  Attachments:
  mvxpro.jpg
- December 8, 2023 at 1:57 PM #214959
  
  Sangita Support Squad
  Keymaster
  
  @Launch Digital Not to worry. it is not an error. You just need to activate the license key for the MultiVendorX Pro plugin.
  
  To activate the MultiVendorX pro license go to MultiVendorX >> License submenu >> put the API details and order id and click on save changes.You will get the required API details from here https://multivendorx.com/my-account/api-keys/.
  
  If you need any further assistance please let us know.
- December 8, 2023 at 2:40 PM #214960
  
  Launch Digital
  Participant
  
  This reply has been marked as private.
- December 8, 2023 at 3:35 PM #214964
  
  Sangita Support Squad
  Keymaster
  
  @Launch Digital Sorry to hear that. kindly decativate the MultiVendorX Pro plugin from the all plugins page and then activate it again. Now go to MultiVendorX >>License submenu>>Deactivation, uncheck the box and click on save changes. after that go to the activation tab and after putting the API details click on save changes.
  
  If you need any further assistance please let us know.
- December 8, 2023 at 3:52 PM #214966
  
  Launch Digital
  Participant
  
  This reply has been marked as private.
- December 8, 2023 at 4:04 PM #214967
  
  Sangita Support Squad
  Keymaster
  
  @Launch Digital delete the current uploaded plugin from the all plugins page then download the plugin file from here https://multivendorx.com/my-account/api-downloads/ then add that on your end again. then go to MultiVendorX >> License submenu >> put the API details and order id and click on save changes.You will get the required API details from here https://multivendorx.com/my-account/api-keys/.
  
  If you still face the same issue kindly share the site url and a temporary admin access so that we can check and help you accordingly.
- December 8, 2023 at 4:40 PM #214968
  
  Launch Digital
  Participant
  
  This reply has been marked as private.
- December 8, 2023 at 4:49 PM #214969
  
  Sangita Support Squad
  Keymaster
  
  @Launch Digital Certainly. If you encounter any issues on your end, please do not hesitate to inform us. We are always there to help you.
- February 9, 2024 at 6:36 PM #217059
  
  Sangita Support Squad
  Keymaster
  
  It’s been long and we have not heard back from you. We presume your query is resolved now. We are closing this thread. If you need help or face issue in future please create a new support topic.
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