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On the “vendor’s store” page and in the vendor’s dashboard, the window is only partially active. How can I make it visible across the full width of the window (no empty white space on the right side)?
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Hello,
Thank you for getting back and sharing the information.
As we understand, you are referring to making the screen similar to this: https://www.awesomescreenshot.com/image/59732016?key=160f6fda50a4fdf664950dfe4d7cb8e5
for the “Add Product” and “Reports” pages. By default, vendors can do so by clicking here: https://www.awesomescreenshot.com/image/59732088?key=3b5311c3cd82a6bf080de4abb75b1d61.If you are referring to any additional modifications beyond this, those would require customizations from your end.
If you have any further queries, please feel free to let us know.
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No, that’s not the point. I don’t mean for the left sidebar to hide and expand by clicking the hamburger.
I mean that there’s empty space on the right side. This means that the content of the merchant panel on any page isn’t displayed at 100% width, but at 80%.
If you enlarge the screenshot I sent, you’ll see an empty white space on the right side. I don’t want that.
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Hi there,
Thank you for explaining the issue in detail. It appears that this might be caused by a theme conflict.
To confirm this, could you please switch to a default theme such as Twenty Twenty-Five or Storefront and check if the issue persists there as well?
We look forward to hearing back from you.
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Hi Joanna,
Apologies for any confusion, and thank you for your patience.
On our end, we tested the flow using default themes and did not encounter any extra white space while expanding the screens. You may refer to this screenshot for clarity:
https://www.awesomescreenshot.com/image/59739961?key=d6390160ab03379c63246f90f30cbaf5Based on this, it seems possible that the additional white space is coming from your currently active theme on your site. To confirm this, we kindly request you to switch to a default theme such as Twenty Twenty-Five or Storefront and check if the issue persists.
Alternatively, if you prefer, you may share your staging site (a replica of your live site) with us so that we can check the set up with the default theme.
This will help us pinpoint the exact source of the issue, and based on that, we’ll be able to assist you further.
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Hello Joanna,
Thank you so much for your cooperation.
We have reviewed your site and updated the page assigned to the Vendor Dashboard under the General Settings. For your reference, please check the screenshot below:
https://www.awesomescreenshot.com/image/59754573?key=8461f0b8074fabeee6776269340a3cb9After making this adjustment, the reported issues no longer appear on the vendor dashboard. You can verify this from the following screenshots:
https://www.awesomescreenshot.com/image/59754602?key=2180f8fcf946ae22cb5cbf53e7b30952https://www.awesomescreenshot.com/image/59754620?key=1f856755cafdd40c20710453ec010272
Whenever you have a moment, could you please check this on your shared site as well? If anything still seems unclear or if you need any further assistance, we’ll be more than happy to help.
Looking forward to your feedback.
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