[anpfightwear]

I’m currently using the plugin.
Every time i create an order for testing purposes it sends two orders to my printful account instead of one order wondering why it happens. I’m assuming it is not compatible with printful or can it be solve.

[NerdySupportExpert Moumita]

Hi anpfightwear, thanks for the mail.

Basically, when the customer places an order, we create a sub-order for each vendor.
Now, it seems like printfull is also accepting these sub orders as another order.

So in order to fix this issue, we need help from printfull team. Please ask them if they have any code that will exclude some orders from their end.

Please do keep us posted.

[anpfightwear]

This is how i contact them,
I’d recommend sending all the detail to our team at this email address devsupport@printful.com. They’ll try to assist you.
I been email and trying to create a chat with everyone it wasn’t succesfull

[NerdySupportExpert Moumita]

@anpfightwear, we have sent them an email.

Waiting for their reply.

[anpfightwear]

Any update, anything i can do or add on my side

[NerdySupportExpert Moumita]

@anpfightwear, I am afraid we haven’t heard back from the team.

Once we will hear anything, will let you know.

[ami.njabari242]

Hello,
I am not an expert but I just want to say that I don’t have access to specific information about the MultiVendorX plugin or your particular setup. However, I can suggest some general troubleshooting steps that may help you resolve the issue.

Check your plugin settings: Make sure that your plugin settings are configured correctly. Check to see if there are any options related to order duplication or sending multiple orders, and make sure they are turned off or set to the appropriate values.

Check for conflicts: Conflicts with other plugins or custom code can sometimes cause issues like this. Try disabling other plugins temporarily to see if the problem persists.

Contact the plugin developer: If the issue continues to occur after checking your settings and disabling other plugins, you may need to contact the plugin developer for support. They may be able to help you identify and resolve the issue. https://www.yourtexasbenefits.ltd/

Contact Printful support: If the issue is specific to Printful, you may want to contact their support team for assistance. They may be able to help you troubleshoot the issue from their end and identify any potential issues with the integration.

I hope these suggestions are helpful. Good luck resolving the issue!

[NerdySupportExpert Moumita]

Thanks for helping out @ami.njabari242

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