[Anushka Sinha]

Hi there,
Thank you for reaching out – and for sharing your experience so candidly.

I’m truly sorry to hear that navigating this part of the setup wasn’t as intuitive as it should have been. Our documentation generally assumes a working familiarity with WordPress basics – such as creating pages , which is why we haven’t covered those steps in detail. That said, your feedback is absolutely valid and an opportunity for us to improve our resources and better support users of all experience levels.
For now, you can refer to this documentation on how to create pages on WordPress :https://wordpress.org/documentation/article/create-pages/

Regarding the Vendor Registration Page, when MultiVendorX is first installed, the necessary pages – including the registration page (https://snipboard.io/zOYFRD.jpg ) and Vendor Dashboard are automatically created. Now,

To view the registration form as intended, please log out or use incognito mode – as any changes made by the admin to the form are automatically reflected on the page.
If you need any further assistance, please don’t hesitate to let us know. We’re happy to help.

[Anushka Sinha]

Hi there,

Thank you for sharing the error details.

To assist you more effectively, I just had a few quick questions:

– Is the issue occurring for a specific vendor or affecting all vendors?

– Is the critical error happening only on the Widgets page?

Additionally, to help us replicate and troubleshoot the issue safely, we recommend setting up a staging site (a copy of your live site). Once that’s ready, please share the following details with us:

– Staging site URL

– Temporary admin access

– FTP credentials

Kindly mark your reply as private when sharing sensitive information.

Looking forward to your response.

[Anushka Sinha]

Hi there,

Thank you for sharing the details.

Apologies for the misunderstanding. To remove the Download option from the vendor dashboard, as shown in your screenshot, please follow the steps below:

Navigate to: MultiVendorX >> Settings >> Seller Dashboard >> Custom CSS

.mvx-color-scheme-outer_space_blue a[title="Download"] {
display: none;
}


If you need any further assistance kindly feel free to reach out to us.

[Anushka Sinha]

Hi there,
Thank you for sharing the credentials.

However, we’re unable to log in to your site. Here is a screenshot of the issue we are facing: https://tinyurl.com/ysupe8p6

Also, we’re unable to connect to your FTP. Below is the error message we’re receiving:
Status: Connecting to sftp.wp.com…
Status: Using username “staging-d8a8-picflick173179870.wordpress.com”.
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server

Kindly verify the login details and FTP credentials and share with us so we can proceed further.

Please remember to mark your reply as private when sharing this information to keep your data secure.

Looking forward to your response.

[Anushka Sinha]

Hi there,
Thankyou for the update.
Great to hear that you’ve achieved the desired flow.
If you need any further assistance, please feel free to let us know – we’re happy to help.

[Anushka Sinha]

Hi @Pickflick,

Sorry to hear you’re facing an issue.

It appears there may be a theme / plugins conflict. Just to be sure, please follow these steps:

– Deactivate all plugins except WooCommerce , MultiVendorX and MultiVendorX pro.

– Switch your theme to a default one, such as Twenty Twenty-five or Storefront.

If the problem still persists, we recommend setting up a staging site (a copy of your live site) so we can safely replicate and troubleshoot the issue. Once it’s ready, please share the following with us:

– Staging site URL

– Temporary admin access

– FTP credentials

This will help us investigate and assist you more effectively.

Kindly mark your reply as private while sharing sensitive information.

[Anushka Sinha]

Hi @inkanov,
Thank you for reaching out to us.

We’ve shared your query with our development team, and they’ll be investigating it shortly .
Kindly allow us some time , we’ll keep you updated as soon as we hear back from them.

Thank you for your patience!

[Anushka Sinha]

Hi there,
Thank you for reaching out to us!

To create a Vendor Store List page in MultiVendorX, simply create a new page and add the following shortcode to it:
[mvx_vendorslist orderby=”registered” order=”ASC”]

Once added, it will display the list of vendors on that page.

If you want any other shortcodes, you can find the full list here: : https://multivendorx.com/list-of-shortcodes/

Let us know if you need any further assistance!

[Anushka Sinha]

Hi there,
Thank you for the update.
I have informed our development team about this, and they will investigate this shortly. We’ll keep you updated as soon as it’s resolved.

Thank you for your patience!

[Anushka Sinha]

Hi there,

Thank you for reaching out to us.

To save the vendor’s first and last name as user profile fields, please add the following code snippet to the functions.php file of your currently active theme:
https://multivendorx.com/docs/code-snippet/add-first-name-and-last-name-field-in-vendor-registration-form/

You can do this by navigating to: Appearance >> Theme File Editor >> functions.php, then paste the snippet at the end of the file.

If you need any further assistance, feel free to reach out – we’re happy to help!

[Anushka Sinha]

Hi there,

Thank you for the update.

As mentioned earlier, since we were unable to connect using the FTP credentials you provided, we suggested an alternative for a quicker resolution. If you could add the code snippet we shared earlier to the functions.php file of your active theme, it will add a label to each script on your site. This will help us identify which scripts are being loaded and easily dequeue the one causing the issue.

Alternatively, if you prefer, we can wait until the FTP credentials are updated to proceed with further troubleshooting.

Regarding the Google Drive link – we’ve granted access, and you should now be able to download the updated plugin and test it on your end.

Please let us know how you’d like to move forward with the FTP. Make sure to mark your reply as private when sharing any sensitive information.

We’ll wait for your response.

[Anushka Sinha]

Hi there!
Thankyou for your patience .
We’ve implemented the fix for the refund flow enhancement. This enhancement will also be included in our upcoming update.
For now kindly download the plugin from here – https://github.com/multivendorx/mvx/pull/983
Follow these steps :
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.

[Anushka Sinha]

Hi @Rebekah ,
You are welcome . Let us know if you need any further assistance .

[Anushka Sinha]

Hi there,
Thankyou for your patience.

We’ve implemented the fix for the refund flow enhancement. This enhancement will also be included in our upcoming update.
For now kindly download the plugin from here – https://github.com/imroxygen/mvx/archive/refs/heads/main.zip
Follow these steps :
– Delete the installed MultiVendorX via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.

[Anushka Sinha]

Hi there,
Thank you for your patience.

As per your request, we’re sharing the code snippet to modify the image cropping flow for the vendor store cover:


add_filter('mvx_before_crop_image_details', 'crop_image_size', 10, 2);
function crop_image_size($crop_details, $attachment_id) {
// Example: set fixed width and height (override existing values)
$crop_details['width'] = 300; // new width
$crop_details['height'] = 300; // new height
return $crop_details;
}

If you require any further assistance, please don’t hesitate to let us know.

[Author]

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