[Michael McHugh]

I’ll email them again, and cc you, but as I’ve said, it’s not just the ShipStation integration, it’s also T-HUB Online, which we use to pull orders from WooCommerce into QuickBooks online. We really need to resolve the issue for both.

This is really above my head, and it seems you need to talk to them both directly. Me in the middle is not helpful.

Hopefully you can respond to the last email I just sent them, cc’ing contact@wc-marketplace.com.

Thank,
Michael

[Michael McHugh]

I’d submitted this last week, but it looks like it never posted here…

It seems when I test the URL via postman (https://airphotos.org/wp-json/wc/v2/orders) it just errors. Should it work for me? Or are you saying the developer has to test something else specific to their integration?

[Michael McHugh]

I am not clear what this means:

>> check woocommerce version 2 API (siteurl/wp-json/wc/v2/orders) in postman

They’ve both confirmed that they are using the Rest v2 API.

Also, the video link you provided just links to this support thread page.

-Michael

[Michael McHugh]

Here’s a screenshot from the QuickBook Online Integration — Atandra T-Hub — showing the parent and sub-orders being imported.

Atandra T-Hub (https://atandra.com/ecommerce-integration-quickbooks-online/)

-Michael

[Michael McHugh]

The ShipStation screenshots were posted in a previous post above, but here they are again. I will get some from the QuickBook integration from our accounting dept. and post them later.

[Michael McHugh]

Sorry, meant “Sub-Orders going out over the API to ShipStation and QuickBooks Online remains.”

-Michael

[Michael McHugh]

Tithi,

>>Kindly confirm which order mail you want to disable so that we can assist you accordingly.

Ideally the customer should never see any emails referencing the sub-order, as that’s not the order# they receive initially from WooCommerce. They should just get the standard WooCommerce Order Cancelled and/or Order Refunded emails referencing the parent order#.

Guy,

>>We don’t face any duplicate order issues. We have verified the rest from the postman. You can see it here

The actual duplicate order in this case might have just been the customer’s browser resubmitting, or customer error.

However the fact remains, that the issue of Sub-Orders going out over the API to ShipStation and WooCommerce remains. These appear as duplicate orders, as the only thing different in the info sent is the order #.

You can see this in the data ShipStation received with the screenshots I attached showing order #s 19965 and 19966, which are the same order—parent and suborder— and appear as two separate orders in ShipStation.

Again, we need Sub-Orders not to go out over the API at all. How can that be fixed?

-Michael

[Michael McHugh]

In refunding the order, by the way, the customer was erroneously notified that both #19978 and #19979 were refunded, which just caused customer confusion, because they are not supposed to even be aware of the suborder. That should be fixed as well.

Should we not mark orders as “Refunded” in WooCommerce at all? The refund process is very muddled with WCMp Stripe Marketplace, and should be cleaned up, so that it can all be done via WooCommerce, and the customer does not receive any notifications regarding suborder numbers.

At the very least customers should not be receiving any emails with sub-order info, as it just confuses them.

-Michael

[Michael McHugh]

There were actually a few charge attempts before then incorrectly creating a 2nd order and 2nd charge for the same amount. We had to cancel and refund that order.

[Michael McHugh]

I installed the new version—which did not have a different version (both v, btw, and we’re still getting duplicate orders going into ShipStation. See attached screenshots.

The SubOrders are still being pushed out over the API v2 to SHipStation and QuickBooks, so the problem was not fixed in the GitHub version provided.

Also, the new version caused double order processing on an order causing it to be submitted and charged twice! Something is wrong, so I need to revert to the previous version ASAP.

Please advise.

[Michael McHugh]

Okay. I’ll install it and see how it goes.

Thanks!

-Michael

[Michael McHugh]

From WooCommerce regarding the ShipStation integration:

> Thank you for your patience.
>
> Our developers confirmed the ShipStation Integration sends data through XML to ShipStation.
>
> > WCMp has added support of this API version /wp-json/wc/v2/orders
>
> They confirmed the correct approach for this would be to use V2 which is what WCMp appears to be using.
>
> Let us know if you have any additional questions.
>
> Best regards,
>
> Sunday U.
> Happiness Engineer @ WooCommerce.com | WordPress.com | Automattic

So it appear both ShipStation and QuickBooks Online integrations are using v2, but both are still getting all the Suborders, which appear as duplicates, which we really need to prevent.

Suborders should not be sent to either.

Please advise on how to stop the suborders from being sent along with the real orders to these, as you statement that they do not if they are using Rest API v2 is not correct:

> Then this QuickBooks plugin uses rest API. Use /wp-json/wc/v2/orders this woocommerce API for fetching orders. Here suborder was deleted.

Please advise on a solution.

Thanks,
Michael

[Michael McHugh]

To be a little more specific, the ShipStation integration is their standard plugin:

WooCommerce – ShipStation Integration
https://woocommerce.com/products/shipstation-integration/

The QuickBooks Online Integration is provided by Atandra T-HUB Online which connects to WooCommerce via the Rest API

Atandra T-HUB Online
https://atandra.com/t-hub-online/

Both of these integration are getting the main orders and the suborders, which is very confusing, and creates a ton of clean-up work needing to be done.

We need a way to prevent both of these integrations from getting the suborders at all.

Please advise.

Thanks,
Michael

[Michael McHugh]

I really do not understand your responses.

There are two integrations. One is the ShipStation plugin, and the other is an offsite QuickBooks service (Atandra T-Hub) which uses the rest API.

Both currently are getting all the suborders which appear in each platform (ShipStation and QuickBooks) as duplicates.

We need away to prevent BOTH those platforms from retrieving the suborders.

[Michael McHugh]

Hi Raju,

Which plugin are you referring to? The ShipStaion plugin does not use the Rest API it’s got its own integration section.

The QuickBooks integration does, and it IS getting all the suborders, so not clear what your response was addressing.

We need for both not to get the suborders somehow.

-Michael

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