[Michael McHugh]

A secondary question is can these options be set per vendor? Or can these ONLY apply to ALL vendors?

* Tax: Transfer the tax collected (per product) to the vendor.

* Shipping: Transfer shipping charges collected (per product) to the vendor.

How does the Vendor setting of allowing them to set their own shipping affect this shipping setting at the Admin level?

-Michael

[Michael McHugh]

To reiterate, we are setting up individual print fulfillment sites for Artists and Photographers (Site Admin). In most cases, we (DF) will be doing all the fulfillment, so we thought we’d be the Vendor.

Hopefully the screenshot attached offers more clarity on what we were hoping could initially happen.

Basically, we’re trying to figure out of it’s possible to have all orders’ Payment info go into the Site Admin’s Stripe account, and the not the Vendor’s—which in our case is just Fulfillment—and should just gets the commission + shipping.

Taxes would ideally go to to the Site Admin’s Stripe account, and Stripe Fees would also be deducted from the Site Admin’s Stripe, not the Vendor’s (DF). This would be the way described above:

——— OPTION A ———

Commissions scenario with Fulfiller as Vendor (DF):

Store Admin Stripe account (Artist):
– All Payment info
– Item price less commission
– Taxes
– Stripe Fees

Vendor Stripe Account (DF):
– Item commission
– Shipping charges (if set to go to Vendor)

The alternative it seems is that we invert it, and make our Stripe account (the Fulfiller), and the Artist the Vendor, and we keep the Shipping + an Admin Fee-based Commission, and send the tax to the vendor.

I’m just trying to understand which way would work better. I’m leaning towards the latter,

i.e. DF would be the Site Admin/Fulfiller and the Artist Photographer would be the Vendor, using Admin Fees, so it would be:

——— OPTION B ———

Admin Fees scenario with Fulfiller as Site Admin (DF):

Store Admin Stripe account (DF):
– Item commission
– Shipping charges

Vendor Stripe Account:
– All Payment info
– Item price less commission
– Taxes
– Stripe Fees

Does this make sense? I guess I just need to confirm if option A is possible, or if option B is the way to go.

Thanks,
Michael

[Michael McHugh]

This reply has been marked as private.

[Michael McHugh]

Per 1TeamSoftware:

> these errors means that ShipStation can’t find any rates from ZIP to ZIP.
> It might be that you don’t have carriers connected that support these destinations.
​
> ​These errors are only visible to Admins and users won’t see them.

I’m not sure if the “Default customer location” setting in WC Settings comes into play at all. It was set to Geolocation.

I turned that off just now, just in case. If you want to try again.

-Michael

[Michael McHugh]

They seems to be a ShipStation Shipping error. The errors say “ShipStation Shipping: One of more providers reported an error”

Could it be a locale issue? Do you have any way of testing from a U.S. IP address for now?

I can’t think of why else it might not work for you.

I’ve made an inquiry with the 1teamsoftware.com, the makers of Multi-Carrier ShipStation Shipping PRO for WooCommerce.

-Michael

[Michael McHugh]

You ticketing system keep timing out when trying to upload screenshots, btw…

[Michael McHugh]

I don’t understand why it works for me and not you. Even not logged in an Incognito Window, using our address, like you, it’s loading all the proper shipping options. So, I can’t replicate the issue you’re having.I’ve never seen those vendor specific error messages you’re seeing either. Are those from WCmp?

[Michael McHugh]

Hi @moumita,
It seems to be working now. I think I just needed to save the ShipStation setting page to register the plugin license.
-Michael

[Michael McHugh]

This reply has been marked as private.

[Michael McHugh]

This reply has been marked as private.

[Michael McHugh]

Did my Private reply with the staging details come through? I don’t see it listed here now.

-Michael

[Michael McHugh]

Here’s the other one…

[Michael McHugh]

Here are those two screenshots, requested.

Oddly now the “Transfer shipping charges collected (per product) to the vendor.” checkbox is unchecked and grayed out, so not sure what’s going on there.

-Michael

[Michael McHugh]

Hi,

We were able to sort out the connection issues we think—still trying to sort out the Express vs. Standard account issues.

The issue we’re seeing that we’re going to have is with Shipping.

We did a live test order, and found that though the shipping is set to go to the vendor, the shipping was never paid to either the admin nor the vendor, even though its listed correctly on the WooCommerce order.

We need to use a ShipStation shipping plugin called “ShipStation Shipping PRO for WooCommerce” as we do all our shipping via ShipStation and it does all the proper shipping calculation per our ShipStation account for the shipping options we offer.

See: https://1teamsoftware.com/product/woocommerce-shipstation-shipping-pro/

Should this work? Is there a way to make it work properly?

This is a critical thing we need to get working for us to use WC Marketplace.

If this needs to be a separate ticket, or some other type of request, please let me know.

Thanks,
Michael

[Michael McHugh]

Hi,

First of all, I turned on debugging, and got no error. But I still get the “There has been a critical error on this website.” error on a white page when Stripe returns the vendor to the site, and there is apparently no connection indicated when the Vendor dashboard is reloaded. How does one know if the connection is actually made? Does the “Connect with Stripe” button get replaced with a connection status?

As a test, I am using two Stripe accounts that are part of the same Stripe user account. Should that make any difference?

I set up the Admin as our main Stripe account and tried to connect as a vendor using another of ours, which was selectable from Stripe’s connection window.

Another ideas?

I can set up a staging site , but as it’s an entire Network, that’s not trivial to do.

——–

Notes on “Multisite Compatibility”…

This is an inaccurate and confusing statement for you to make, and I’ve seen it made in other threads as well:

“Like WooCommerce, WC Marketplace is also not compatible with core concept of multisite.”

WooCommerce is completely compatible with Multisite Networks, which means WooCommerce works properly on individual sites within the network, as you described in your example. That is all compatibility means. There’s nothing about the “core concept of multisite” that means sites need to work across multiple sites in some way, so it’s not even an expectation. Some people might want that, but it’s not what Multisite is really for.

Network activation of plugins is optional. Plugins can be activated by default on all sites or individually on specific sites.

There is nothing implied in Multisite Networks that things work across sites. Multisite compatibility just means that your plugins should work properly on an individual site within the Network—whether it’s activated individually or network-wide.

All I’m saying is that you should not say that “WC Marketplace is also not compatible with core concept of multisite” when the “core concept” you’re referring to isn’t even a real thing. It’s confusing to say so, as it implies that there’s some higher level of Multisite compatibility that you’re intentionally not meeting, which does not seem to be the case.

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