Choice between several payment methods does not work

WCMp Advanced Frontend Manager

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    • #141942
      bgant003
      Participant

      Hello, I come to you because I just bought the WCMP All-In-One Pack, a little disappointed that there is no paypal marketplace with…
      Anyway, I come to you because I have a problem with choosing seller payments. I put Paypal marketplace & Stripe split pay but impossible to choose only one, If I choose paypal masspay, stripe is always on the payment page and vice versa.
      Thanks in advance

    • #141955

      Hi @bgant003, let me assit you with the flow :
      – If you enable both payment mode via admin end, then both will be displayed at the front.
      – but not to worry, with wcmp stripe marketplace and wcmp Paypal marketplace active, vendor can enable both payment mode.
      – This way if customer pays via Paypal, they will get money in their PayPal. The same goes for stripe.

    • #141959
      bgant003
      Participant

      Hello, thank you for your quick response. I find it hard to express myself, I have sellers who want to have Paypal and Stripe, other than Stripe and other than Paypal. I have therefore activated Paypal marketplace and Stripe but impossible to choose only one, If I choose only Stripe, Paypal is still displayed with the address that I put for my test, if I leave the field empty, I have an error that it cannot create the order page
      Thanks in advance

    • #141971

      Hi, as you can see, we don’t have this issue on our end : https://prnt.sc/Db5d0giqarSe

      Can you please create a staging site and share the admin, FTP access so we can check.
      While sharing the access, don’t forget to mark the response as private.

    • #141987
      bgant003
      Participant

      Hello, do you have discord to be able to chat directly?
      Otherwise I have “All above payment mode” with Stripe and paypal, but I want to choose only one. Example :
      The seller chooses only Paypal therefore Paypal MassPay
      The problem is that when I want to validate my order, an error occurs with marked “There are some problems with the items in your basket. Please return to the basket page and resolve these problems before ordering.” (Translation from French to English) and this error comes on the cart page (attachment)

    • #142006

      @bgant003, thanks for the explanation.

      Can you please give us a bit more details? Are you using products from multiple vendors or one vendor?

    • #142007
      bgant003
      Participant

      I use the products of only one seller

    • #142038

      @bgant003, I have tried to recreate this on our end, as you can see we didn’t face any such issue: https://watch.screencastify.com/v/BrpoYiariOtvM4jpNAkZ

      Please note, if a vendor selects Paypal, then the customer must pay the vendor via PayPal only.

    • #142043
      bgant003
      Participant

      Exactly, I want that if the seller chooses only paypal massplay, the customer can pay only by paypal because I see that on the video, you have only put paypal Masplay as an option for the seller and yet there is also mangopay & direct bank transfer … on the checkout page

      Thanks in advance

    • #142128

      @bgant003, the reason there was Mangopay and direct Bank, was because I have activated them from my backend.

      Please note, woocommerce will show all the payment mode that is activated in the site.

    • #142149
      bgant003
      Participant

      Good evening, I know the reason for which there was Mangopay and direct Bank, the problem is that there, on my site I have just chosen that Paypal on the seller account, and when the customer goes to checkout, an error is displayed ( Translation: There are some issues with the items in your shopping cart. Please return to the shopping cart page and resolve these issues before ordering.)
      Thanks in advance

    • #142179

      @bgant003, please do share the temporary admin, and vendor access (who has set their payment details).
      While sharing the access, don’t forget to mark the response as private.

    • #142182
      bgant003
      Participant
      This reply has been marked as private.
    • #142215
      This reply has been marked as private.
      • #142216
        bgant003
        Participant
        This reply has been marked as private.
    • #142222

      hi,
      We have added the fix to your site.
      Thanks

    • #142228
      bgant003
      Participant

      Hello thank you for your speed but still nothing, still an error message
      Thanks in advance

    • #142293

      Hi,
      We have updated your site. Please check
      Thanks

    • #142302
      bgant003
      Participant

      Can I reactivate the plugins?

    • #142303
      bgant003
      Participant

      Can we not rather discuss by live chat?

    • #142329

      @bgant003, there was an issue in our plugin, we have added the fix already in your site.
      We will also release the same in our next update.

      So, yes you can enable the plugin/theme in your site.

    • #142342
      bgant003
      Participant

      And if my seller does not accept stripe and the customer buys via stripe, where will the money go?

    • #142359

      Then money will go to Admin’s stripe account. WCMp will pay the vendor their money from the admin’s PayPal account.

    • #142360

      Then money will go to Admin’s stripe account. WCMp will pay the vendor their money from the admin’s PayPal account.

      • #142374
        bgant003
        Participant

        automatically ?

    • #142398

      Yes, if you have configured WCMp commission payment (https://prnt.sc/tF8EeKGV0KTx), then money will be sent automatically.

    • #142453
      bgant003
      Participant

      Exactly, I would like the money to go to the administrator, so I want that if the seller accepts only paypal, the customer can pay only by paypal. which is not the case now

    • #142468

      For this, just enable WCMp PayPal Marketplace only. This way vendor will have the option to receive payment via Paypal.

      And customers will pay via Paypal too.

    • #142474
      bgant003
      Participant

      No, you still haven’t understood me for 3 weeks?
      I’m sorry but I’m starting to get fed up, even if you’re reactive, you fixed bugs, thank you very much but you still didn’t understand what I wanted. I want to have 2 payment methods as an administrator, I have sellers who have paypal and stripe, other sellers only have paypal and others only stripe. So I would like that if the seller has only paypal, the customer can pay only by paypal. If the seller only has stripe, I want the customer to pay only by stripe. Or if the seller has paypal and stripe, I want the customer to choose between paypal and stripe. Here are the 3 options I want. I do not wish for the moment, to use the “Disbursement schedule” because my treasury is not very high.

      Thanks in advance

    • #142613

      @bgant003, can we schedule a meet call? It will be easier for me to explain you there.

    • #142635
      bgant003
      Participant

      Yes no problem, I’ve been asking for this for several weeks :p
      What platform do you want?

    • #142654

      @bgant003, we can join Google Meet.
      Let us know when you will be available between 11 am IST to 6 pm IST

    • #142682
      bgant003
      Participant

      Hello, can you give me a gmail address so I can chat?
      Because a videoconference is complicated for me because I am very bad in English at first. I am therefore looking for a French to English translator. By direct chat, I could know when you send me a message to be able to discuss directly without waiting for our response times. it is direct. Does it suit you?

    • #142707

      @bgant003, I can use the call feature to explain the flow, and you can use the chat option to type your answer. Will that work for you?

    • #142755
      bgant003
      Participant

      Hello, we can Saturday October 15th at 1pm on google meet

      normally October 15 1pm for IST time
      and October 15 9:30 a.m. for FRA time

      Thanks in advance

    • #142783

      @bgant003, I am sorry but on Sunday our office is closed.

      Can we schedule at 7 pm instead?

      • #142824
        bgant003
        Participant

        Hello, that is to say? it’s a Saturday for one thing.
        7pm October 15 I am not available

    • #142796
      bgant003
      Participant
      This reply has been marked as private.
    • #142811

      @bgant003, Google Meet itself lets you communicate via chat. So that won’t be an issue.

      Kindly confirm the time.

    • #142859

      @bgant003, it will be better if you can schedule the meeting for tomorrow 14th October. Let us know when you will be available.

    • #142860
      bgant003
      Participant

      hello, tomorrow 14/10/2022 very well,

      FRA 3 p.m.
      IST 6:30 p.m.

      See you tomorrow

    • #142867

      We have sent you the meet link.

    • #142912
      bgant003
      Participant

      I’m waiting…

    • #142916
      bgant003
      Participant

      Hello, as you were not present at the conference, I allow myself to contact you to clarify our problem which has been going on for 1 month, which is making us lose money and time…

      I am from europe, in europe, the law prohibits administrators from recovering the money and then redistributing it!
      it is for this reason that we called on your services.

      I wish that if our seller has chosen the Stripe payment method, on the checkout I want stripe (Stripe marketplace)

      If our seller has chosen only the Paypal payment method, I want only paypal (Paypal marketplace) on the checkout

      On the other hand, if the seller has chosen paypal and stripe as the payment method, I want both to be available for the customer at checkout.

      I hope you can solve my problem quickly

      Thanks in advance

    • #142935

      @bgant003, I understand your requirement. But let me explain the reason of why the flow you are looking for is not supported :

      – You are using two gateway i.e. Stripe and PayPal
      – Now WooCommerce will not see whether the vendor is using Stripe/PayPal.
      – WooCommerce will simply check which payment modes are active respective of the vendor’s choice.

      Now the flow you are looking for i.e. “seller has chosen the Stripe payment method, on the checkout I want stripe (Stripe marketplace). If our seller has chosen only the Paypal payment method, I want only PayPal (Paypal marketplace) “, requires custom code as this is not supported by default.

      Do you have any developer so we can guide them accordingly.

    • #143547
      bgant003
      Participant

      Good evening, we have no developer that’s why we went through wc-marketplace.
      If you can help me as much as possible, I’ll do my best…

      Thanks in advance

    • #144366
      This reply has been marked as private.
    • #144368
      bgant003
      Participant

      In the new version of wcmp? I have just updated and multivendorx has just been installed, is this normal?

    • #144437

      Yes don’t worry.It is normal.
      As we have rebranded WCMp. MultiVendorX is the next phase of WCMp.
      We have modified and introduced many things in MultiVendorX, you can get the idea in this blog https://multivendorx.com/latest-release/:

    • #144440

      Yes don’t worry.It is normal.
      As we have rebranded WCMp. MultiVendorX is the next phase of WCMp.
      We have modified and introduced many things in MultiVendorX, you can get the idea in this blog https://multivendorx.com/latest-release/:

    • #144441
      bgant003
      Participant

      hello, so the feature will be present in marketplace x or wcfm? by the way, how do I activate marketplace X? because since I made the update, I can no longer access the store manager

    • #144459

      @bgant003, the WCMp addons are not compatible with MultivendorX. Hence you need to upgrade to MultiVendorX Pro.

      So, in order to migrate to MultiVendorX pro, you may opt for any three options :

      Option A

      We will share MultivendorX with the module you need. i.e. if you had only Frontend Manager, then you can only use Frontend Manageraddon’s feature in the MuliVendorX Pro.
      But you can’t update the plugin after this, as this is one-time solution only.
      To receive future updates and support, we would request you to purchase MultiVendorX Pro from here https://multivendorx.com/pricing/ and opt for option B or Option C

      Option B

      We will give you coupon discount based on the month left of your subscription, and you can use MultiVendorX Pro
      https://multivendorx.com/pricing/
      i.e. if you have purchased Advance Frontend of 100 USD and purchased this on 1st January. Then you have left 2 month in your subscription. So you will get coupon code of 100*2/12 = 16.6 => 17%

      Option C
      You can opt for trail version of MultivendorX Pro for a month and then opt for the Option B
      But please note, in order to use Option C, you need to give us some details (we will share that later). Only then we can give you API key for the one month free trial.

    • #144539
      bgant003
      Participant

      hello, we don’t really have a choice, we decide to take option B, since we took wc marketplace last month and we couldn’t use it because of more than a month of support. I want to have the pro version for free until October 2023
      Thanks in advance

    • #144730
      This reply has been marked as private.
    • #144785
      bgant003
      Participant

      Hello, do you confirm that I would have the desired functionality?
      otherwise I would like a refund of €369 without counting the time I lost and the money I lost following maintenance on the site

      thank you in advance

    • #144865
      This reply has been marked as private.
    • #144871
      bgant003
      Participant

      Hello, when will the update be available?

    • #144874
      This reply has been marked as private.
    • #145324
      bgant003
      Participant

      Hello, do you have any news?

    • #145439
      This reply has been marked as private.
    • #145464
      bgant003
      Participant
      This reply has been marked as private.
    • #145490

      Hi,
      Seb, we have modified our coding. We will add the fix in our next update by next week.

      We have also added a fix in our GitHub.
      So, after downloading the plugin from here – https://github.com/multivendorx/MultiVendorX/archive/refs/heads/main.zip, follow these steps :
      – Delete the installed WC Marketplace via wp-admin >> plugin
      – Unzip the GitHub plugin
      – Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
      – Install this plugin on your site.
      Please do keep us posted.

    • #145556
      bgant003
      Participant
      This reply has been marked as private.
    • #145583

      @bgant003 Not to worry.

      It seems like your endpoint is not set. Just set the You need to set it from the Settings of MultiVendorX. I am providing a screenshot for your reference https://prnt.sc/6qt4nbET7md9

    • #145654
      bgant003
      Participant

      hi, can you help me? I have nothing in the payment methods on the seller’s side

      Otherwise do you have any news for the functionality of being able to have only paypal or stripe?

      Thanks in advance

    • #145698

      @bgant003, sorry to hear that you have faced this issue.

      Please do create a staging site and share a temporary admin, FTP access so we can check.
      While sharing the access, don’t forget to mark the response as private.

    • #145725
      bgant003
      Participant
      This reply has been marked as private.
    • #145741

      bgant003 there was no payment method enabled in your site so we have enabled it there and now the vendor is getting different payment modes. You can see the process in the video https://fluvid.com/videos/detail/QOR3Ec9zyQH9XKkaD

    • #145777
      bgant003
      Participant

      I want Stripe marketplace and paypal marketplace so I had activated stripe and paypal. The maintenance problem is that when I choose paypal, the page loads and closes on its own.

      otherwise news for the functionality so that if the seller has only stripe, the customer can buy only by stripe

    • #145793

      Hello bgant003, i have logged into your site with the access shared by you.But when i logged in with vendor access i can only see the site and unable to find vendor dashboard . Can u please fix this and then inform us so that we can look into your issue.
      I am attaching a video :

    • #145829
      bgant003
      Participant
    • #145956
      This reply has been marked as private.
    • #145974
      bgant003
      Participant
      This reply has been marked as private.
    • #146019
      bgant003
      Participant

      the link does not work

    • #146046
      This reply has been marked as private.
    • #146056
      bgant003
      Participant

      Hi, I just added the plugin and the code in function but still the command error problem

    • #146071
      This reply has been marked as private.
    • #146077
      bgant003
      Participant

      hi, ok i just added the information for stripe test

    • #146088
      bgant003
      Participant
      This reply has been marked as private.
    • #146098
      bgant003
      Participant
      This reply has been marked as private.
    • #146152
      This reply has been marked as private.
    • #146188

      Hi,
      We have added a fix to your site. please check
      Thanks

    • #146222
      bgant003
      Participant
      This reply has been marked as private.
    • #146227

      Hi,
      We have added some modifications to your site. Please check.
      Thanks

    • #146250
      bgant003
      Participant

      Thank you for having two payment methods

      stripe doesn’t work anymore though

      Possible to add a personalized message so that the person cannot add products from several different sellers who do not have the same payment method?

    • #146301

      Hi, can you please explain what issue are you facing with Stripe, so we can assist you accordingly.

    • #146362
      bgant003
      Participant

      with stripe

    • #146405

      Hi,
      There is no such issue. We have checked thoroughly.
      You are facing this error because you have 2 products in your cart from a different vendor. one vendor has stripe connect and another is not. Thanks why you are facing this error.
      Thanks

    • #146411
      bgant003
      Participant

      hi, unfortunately no, I only have one product in my basket but impossible to go to the checkout page when I choose the stripe payment method, otherwise when I choose the paypal or stripe and paypal payment method no problem

      Thanks in advance

    • #146516

      @bgant003, it might be related to stripe configuration. Our team is checking.

    • #146564

      Hi,
      We have checked your site. You are facing this issue because you have selected stripe mass pay but it’s not connected. Vendor stripe should be connected to enter into the checkout.
      Thanks

    • #146647
      bgant003
      Participant

      Hello, thank you for solving the stripe problem, on the other hand, I see another problem, the fact that if seller A has chosen Paypal and seller B has chosen Stripe, the two means of payment are displayed at checkout, the problem is that if the customer pays by paypal, the money will be divided by three:
      – the first to the paypal account of seller A
      – the second will go to the site administrator paypal account
      – the third will go in the void because seller B has chosen stripe

      I also noticed that if seller A has all the means of payment (Stripe and Paypal) and seller B only has stripe, the customer will see Paypal and stripe when ordering, possible to put only stripe since seller B only has stripe and the seller has it too

      Thanks in advance

    • #146740
      This reply has been marked as private.
    • #146848
      bgant003
      Participant
      This reply has been marked as private.
    • #146884

      @bgant003, please follow the code here to limit the cart for one vendor https://multivendorx.com/docs/code-snippet/limit-cart-for-one-vendor/

      Regarding the custom work, please do send your request to our custom team: custom@wc-marketplace.com
      They will share the quotation.

    • #146977
      bgant003
      Participant

      Hello, I have just added a seller on the site so that he can test, you still have not solved the problem to add a product (missing information example: price)

      We tried again to place an order with the sandbox mode, when I want to pay by paypal, paypal closes on its own,
      when I want to pay by stripe, an error occurs, “Invalid payment method.”

      Please correct this as soon as possible, thanks in advance

    • #147046
      This reply has been marked as private.
    • #147244
      bgant003
      Participant

      Hello,
      We have put an existing paypal but the paypal payment window always closes at the moment of payment
      https://youtu.be/AhFbwRHPXxM
      Have a nice day

    • #147254
      This reply has been marked as private.
    • #147308
      bgant003
      Participant
      This reply has been marked as private.
    • #147360

      Hi,
      As you can see https://scrnli.com/files/lo3JIHL6Vbx6c2 you have put the wrong Paypal email. You are using test mode. Please check our doc regarding settings https://multivendorx.com/docs/knowladgebase/paypal-marketplace-real-time-split/
      Thanks

    • #147371
      bgant003
      Participant

      Thank you for informing me unnecessarily

      it still doesn’t work even with a correct email as said before

      Please correct this

    • #147392
      This reply has been marked as private.
    • #147444
      bgant003
      Participant

      ok

    • #147639

      We have added the fix in your site and we will release the same in our next update too.

    • #180119
      WCMp Admin
      Keymaster

      We haven’t heard back from you, so we presume this issue has been fixed.
      So we are closing this one.
      If you need any further help, do open another thread.

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