[yasu]

I have bought MultivendorX Pro & WPML.
But I can not know how to set for vendors to translate their products.
There are no flag icons in the metabox on the add & edit product page.
I would like to know more information about the steps to work with WPML.
I have already viewed the following pages and videos.
https://multivendorx.com/docs/knowladgebase/mvx-wpml/
Thanks,

[Sangita Support Squad]

@yasu Sorry to hear that you are facing issues on your end.
But can you please check again if you have configured the WPML plugin correctly from the admin dashboard. You can follow this video for reference of step by step configuration https://youtu.be/qwiOcMVR0yo.
If you still face an issue, kindly create a staging site that should be an exact replica of your live site and share the staging site URL, temporary admin and vendor access with us.

[yasu]

I replied with set as private reply.
Thanks,

[yasu]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for sharing the access.
But while clicking on the site admin URL we are getting this https://prnt.sc/ZIA5ks4ETuWc.

[yasu]

Sorry, I have changed the server settings.

[Sangita Support Squad]

@yasu We have checked the flow of WPML on the vendor dashboard and it is working fine. Kindly check the video for the flow https://watch.screencastify.com/v/h2pXWVILvTb8nKMNA8Q7.
But we have found out that the translation flag icons are somehow not visible on the edit product page. Can you please deactivate other plugins than Woocommerce , MultiVendorX, WooCommerce Multilingual & Multicurrency with WPML and The WordPress Multilingual plugin on your end and check the WPML module flow on your end again and check if the icons appears or not and also switch to some default theme such as Twenty twenty three or Storefront.
Please do keep us posted regarding the same.

[yasu]

I have already tried disabling other plugins and switching to the default theme, but the flag icon did not appear.
Please check that I have tried setting again.
If there is no problem with the configuration, it is a bug.

[Sangita Support Squad]

@yasu The site key for setting up WPML has expired on our end. So it is not possible for us to check.
Can you please share a staging site access and ftp so we can check.

[yasu]

My staging site I sent you still has a valid WPML license key.
I don’t understand why you can’t check on my staging site.
Thanks,

[yasu]

Any update on this?
The test cannot continue and I am in trouble.

[yasu]

Sorry, there are more problems.
In the vendor dashboard, the feature appears to differ between the default language and other languages.
In other languages, the multilingual meta box is not displayed, not the flag icon.
In the default language, the language switcher is not displayed on the profile icon.
In other languages, the “Affiliate Management” menu of AffiliateWP is not displayed.
Does MultiVendorX not support WPML?
Thanks,

[NerdySupportExpert Moumita]

@yasu, I am looking into this issue, but as shared by Sangita, I am still not able to access the admin end.
This is the page I am getting : https://prnt.sc/GpBm-3EbzIHH

[yasu]

Which URL are you trying to access?
Sangita-san has already successfully accessed it.
And, could you also test it in your environment?
Thanks,

[yasu]

Please reply since we need to resolve this problem as soon as possible to do tests of the MultivendorX and WPML.
We will continue to wait but we require the speed.
Thanks,

[Sangita Support Squad]

Extremely sorry for the delay. Kindly share the FTP access of your site with us so that our dev team can check the issue.
While sharing the access please mark your reply as private.

[yasu]

This reply has been marked as private.

[yasu]

I have tried installing it on another server and have the same problem.
Please tell me if there are any problems with MultiVendorX and WPML in your environment.

[Sangita Support Squad]

Thanks for the access. Our team will check this and get back to you as soon as possible. Kindly provide us some time.

[Sangita Support Squad]

This reply has been marked as private.

[yasu]

Please set your reply as private.

I have changed the server settings.
Can you try again?

Thanks,

[Sangita Support Squad]

@yasu Our team is working on the fix. Kindly provide us some.We will add the fix on your end.

[yasu]

What do I provide for you?
Can you connect to my server via FTP?

I am always waiting for your answers to my questions.

Thanks,

[Sangita Support Squad]

We have added a fix for the issue on your end kindly check the flow of WPML on your site.

[yasu]

This reply has been marked as private.

[Sangita Support Squad]

We have checked the flow on the admin end too. A product has been added by the admin and there also the error is coming when the language button is clicked for translation. Kindly check the video :https://watch.screencastify.com/v/VB4kbLNPznjG3YGDF2BX. Also the error is not coming from our plugin.
Kindly check again carefully.

[yasu]

This video shows the same error that I mentioned earlier (#195515).
This error was not there originally and has occurred since you worked on it.
Please check for any problems.
Thanks,

[Sangita Support Squad]

@yasu The error is coming from some other plugin. So can you please write to them about this error keeping us in loop.

[yasu]

After changing the theme, the error was fixed.
The next problem is below.
– In other languages, the multilingual meta box on add & edit product page is not displayed.
– In the default language, the language switcher is not displayed on the profile icon.
– In other languages, the “Affiliate Management” menu of AffiliateWP is not displayed.
– In other languages, the “AffiliateWP” tab on add & edit product page is not displayed.
Thanks,

[Sangita Support Squad]

Yasu, our team is looking into this.
We will keep you posted.

[yasu]

Thank you for your response.

[yasu]

In non-default language, When I try to save options on the Storefront page, I get a “Shop Title Update Error”.
Thanks,

[Sangita Support Squad]

@yasu We have checked the issues on your end. But we are unable to recreate those on your end. Kindly check the video https://watch.screencastify.com/v/uRF3fDrOVF8UOK8SFMmE.
So it will be better if you can share some videos showing how we can recreate the issues so we will be able to help you accordingly.

[yasu]

Sorry, the error occurred only for the items I had previously added.
New added items did not generate any errors.

[Sangita Support Squad]

@yasu Happy to hear that. So all your issues seemed to be resolved now.

[yasu]

Have you resolved the following issues?
– In other languages, the multilingual meta box on add & edit product page is not displayed.
– In the default language, the language switcher is not displayed on the profile icon.
– In other languages, the “Affiliate Management” menu of AffiliateWP is not displayed.
– In other languages, the “AffiliateWP” tab on add & edit product page is not displayed.

[Sangita Support Squad]

Kindly share some videos or screenshots of the errors that you are getting so that we can recreate those and help you accordingly.

[yasu]

– In other languages, the multilingual meta box on add & edit product page is not displayed.
The default language is “image1”.
Other languages is “image2”.

– In the default language, the language switcher is not displayed on the profile icon.
Other languages is “image3”.
The default language is “image4”.

– In other languages, the “Affiliate Management” menu of AffiliateWP is not displayed.
The default language is “image5”.
Other languages is “image6”.

– In other languages, the “AffiliateWP” tab on add & edit product page is not displayed.
The default language is “image7”.
Other languages is “image8”.

[yasu]

Are you able to recreate the issue on your end?

[Sangita Support Squad]

Our team is looking into the issue. Kindly provide us some time. As we are not able to recreate this on our end hence it is taking quite some time for us to debug this on your end.
So please keep the login access of site open as our team is debugging the issue on your end.

[yasu]

I need to open the site as soon as possible and do some testing on my end this month.
I will wait, but by all means, please fix it quickly.
Thanks,

[Sangita Support Squad]

Our team is checking. Please provide us with some time. We will get back to you as soon as possible.

[yasu]

Thank you.
I look forward to hearing from you.

[Sangita Support Squad]

@yasu Extremely sorry for the delay.
Our replies are inline –
– In other languages, the “Affiliate Management” menu of AffiliateWP is not displayed.
– In other languages, the “AffiliateWP” tab on add & edit product page is not displayed.

>>We have checked your site and the MultiVendorX Pro is not activated on your end hence you are not getting the options of Affiliate management on your vendor dashboard.

– In the default language, the language switcher is not displayed on the profile icon.
– In other languages, the multilingual meta box on add & edit product page is not displayed.
>>We use their default function to integrate the flow on the vendor end. We use the below hook to replicate the flow

do_action( 'wpml_footer_language_selector');

Copy

So, we’re only replicating their default flow on the vendor’s side. They’ve set it up so translations happen just once. Once the vendor translates the dashboard, they can’t do it again.

[yasu]

I have activated the MultiVendorX Pro.
Please check again.

“wpml_footer_language_selector” hook is not only for the default language.
You can contact the WPML.
https://wpml.org/documentation/support/go-global-program/

It is a problem that the language switcher meta box is not displayed for the non-default languages.
The problem is that “mvx_is_module_active(‘wpml’)” is false in “/classes/class-mvx-frontend.php” on line 52 and “/classes/class-mvx-ajax.php” on line 126.
“mvx_is_module_active(‘wpml’)” should be true.

[Sangita Support Squad]

@yasu can you please check by editing the code on your end according to your last reply and let us know if that fix the issue or not.

[yasu]

If “mvx_is_module_active(‘wpml’)” is set to true, the meta box will be visible.

[Sangita Support Squad]

Is this working on your end while correctly if “mvx_is_module_active(‘wpml’)” is set to true?
If that works then use the plugin with the modification added on your end and also create a staging site that should be an exact replica of your live site and share the site access, temporary admin and FTP access with us so that we can check this.

[yasu]

I cannot modify the code.
I have already provided you with the staging site.
Please modify the code.

[Sangita Support Squad]

@yasu The issue seems to be coming from some issue in the WPML database structure. Because of this when you are changing the language that is not coming on the vendor dashboard.
Kindly reconfigure the WPML on your end again and check if this fixes the issue or not.

[yasu]

I found the cause.
The problem seems to be the way MultiVendorX holds its configuration data.
– Go to the “Modules” or “Settings” screen in MultiVendorX and change any settings. (e.g. the WPML module)
– Use the language switcher in the admin tool bar to change the language. (image1)
– Go to the “Modules” or “Settings” screen in MultiVendorX. You will notice that the settings are different.
Different languages have different configuration data and therefore behave differently.
In any case, I would like a modified file to show the language switcher in the vendor dashboard meta box.
Thanks,

[Sangita Support Squad]

Have you checked by reconfiguring WPML on your end?

[yasu]

What exactly does it mean to reconfigure the WPML?

[Sangita Support Squad]

@yasu It seems like some modules need to be resaved for each language of WPML.
So, kindly follow the below steps to reconfigure –
–In the admin dashboard switch to a non default language
–Go to MultiVendorX Modules submenu and disable the WPAffiliate & WPML module
–Then again enable the the modules
–Repeat the same for all the languages from the admin dashboard
–Then check the issues you are facing with WPML and WPAffiliate in the vendor dashboard.
Do keep us posted.

[yasu]

I have already tried that workaround.
For now, I would like to have a fixed file to display the language switcher in the meta box of the vendor dashboard.
Thanks,

[Sangita Support Squad]

@yasu after the reconfiguration stated above the issues on your end are fixed. Kindly check the video https://watch.screencastify.com/v/8vVBrTNui9Wf2icNui9W.

[yasu]

I was denied access to the video.
I would like to have a fixed file to display the language switcher in the meta box of the vendor dashboard.

[Sangita Support Squad]

@yasu Kindly check the video here https://drive.google.com/file/d/1gBOAdHbVOo1iQYBrWurM7_10TvJ0Y8lN/view?usp=sharing.
We have added the fix for the issues with WPML. We will also add the same in our next MultiVendorX update.
If you want we can add the fixed plugin on your end and check the flow.

[yasu]

Please give me the fixed plugin file in advance.

[Sangita Support Squad]

can we add the fixed plugin on your staging site and check the flow. Once we are done testing we can provide you with fixed file that you can use on your live site.

[yasu]

This reply has been marked as private.

[yasu]

This reply has been marked as private.

[Sangita Support Squad]

@yasu Kindly take a back up of your staging site and inform us about the same so that we can check the flow on your end by adding the MultiVendorX with the fix.

[yasu]

I backed up!

[Sangita Support Squad]

We have added the fixed version of MultiVendorX on your staging site. Kindly check the full flow there and let us know.

[yasu]

This reply has been marked as private.

[Sangita Support Squad]

Yes, Kindly check carefully. The issues with WPML flag icon not present on the vendor edit product page, WPAffiliate module not working for non default languages, language switcher option for non default languages not showing all these has been fixed,

[yasu]

The issue #196052 has not been resolved.

[Sangita Support Squad]

Are there any issue arising for viewing or purchasing the products for the slugs shown on image 1?

[yasu]

As it is not the correct URL, the user cannot switch languages and cannot access the product page.

[Sangita Support Squad]

Our team is looking into this. Kindly provide us some time.

[yasu]

Understood. We are waiting.

[Sangita Support Squad]

@yasu Thanks for your cooperation. We have activated WPM for thorough testing of the module WPML on our end. Our team is checking the full flow thoroughly to fix all the issues. That is why it is taking some time to provide you with the fix.

Kindly give us a little more time. We will surely keep you posted regarding the same.

[yasu]

I’m glad to hear that.
I hope the problem goes away.

[Sangita Support Squad]

Our team is working on the fix. Once we are done we will surely let you know.

[Sangita Support Squad]

In the earlier flow WPML used to duplicate the main product and create a translated duplicate copy of that product. We have also implemented that same flow for vendors.
But now they have changed their flow where they are not creating a duplicate but just creating a translated version without duplicating the product.
So we also need to modify our flow and implement the same for vendors. But not to worry our dev team is getting touch with the WPML team for this.
Kindly provide us some time to implement support for the new flow of WPML for vendors.

[yasu]

It took a while, but I am glad you contacted the WPML team.
If developers talk to each other, the solution is likely to come faster.

[Sangita Support Squad]

Thanks for your great cooperation. We hope to add support for the new flow soon.

[yasu]

Any update on this?

[NerdySupportExpert Moumita]

This reply has been marked as private.

[yasu]

Still no answer?

[Sangita Support Squad]

@yasu We have heard back from the WPML team. Our team has already started working on the modifications. As there is a good amount of modification that needs to be added hence kindly provide us a little time. We will add the fix soon and also keep you posted once we are done fixing the issue.
Again thank you for your consistent cooperation.

[yasu]

Thank you for your efforts.
We hope it will be easy to use for a long time.

[Sangita Support Squad]

@yasu We are really sorry for the delay and also we are extremely thankful for your kind cooperation.
We have received the information from the WPML team and Our team is working on the implementation of the fix and we hope there will not be any issue after the fixes.
Again thanks for your understanding and cooperation.

[yasu]

Can you give us an update?

[Sangita Support Squad]

Hello @yasu We are extremely sorry for the delay.
Our dev team has started working on this. As there has quite a few changes from WPML’s end and we have gotten limited information from their end and we had to do our own researches to proceed further that’s why it is taking more time than expected.
Hopefully by next week we will be able to provide you with a fix.

We really appreciate your cooperation in this regard.

[yasu]

Thanks for letting us know your schedule.

[Sangita Support Squad]

@yasu Once we are done we will surely keep you posted.

Again thanks for your cooperation.

[yasu]

When will the update be available?

[Sangita Support Squad]

@yasu We sincerely apologize for the delay. While implementing compatibility changes for WPML with MultiVendorX, our development team identified additional unknown issues. They are actively collaborating with the WPML team to address all these issues comprehensively, ensuring a seamless experience for you in the future.
Due to these unforeseen challenges, it is taking us longer than anticipated to deliver the fix. We assure you that we will provide the updated plugin file containing fixes for all identified issues as soon as possible. Thank you for your understanding and cooperation during this process. We appreciate your patience

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