MultivendorX Pro
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AuthorPosts
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June 27, 2023 at 1:56 AM #193831ChrisParticipant
Hi support,
I have difficulties in imagining the flow when setting up the live chat using WhastApp & FB Messenger. I’ve set up WhatsApp and tried on it. The customer seems to be directed to WhatsApp Web to continue the chat in which they’ll leave my site during the conversation. For FB messenger, is the messenger live chat module’s flow something like in the video attached below? -
June 27, 2023 at 1:56 AM #193832ChrisParticipantThis reply has been marked as private.
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June 27, 2023 at 1:58 AM #193833ChrisParticipant
If not, could you please record a video showing the flow on the front end for the live chat module via FB Messenger and WhatsApp? Just in case I miss out anything as the documentation does not really have enough information in this regard.
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June 27, 2023 at 1:03 PM #193846MVX Support NinjaKeymaster
Hello @Chris, if you want customers to contact vendors via whatsapp, they will get redirected to use whatsapp web . This is the default flow provided by whatsapp. For your better understanding I have attached a video – https://www.awesomescreenshot.com/video/18663738?key=0ae4c45df49156f274f0e16ca6ab40ce
In case of Facebook or Messenger, it will be open within your site itself
If you need any further help, please let us know. -
June 30, 2023 at 1:41 PM #193957ChrisParticipant
Yes, I’ve set up using Facebook Messenger, included the Page ID via vendor backend, and tried by clicking chat button in the vendor details tab, but the chat button did not showing anything when clicked. I also deactivated all other plugins as well to see if there’s any conflict but it is still not showing anything when the chat button is clicked. I’ve set up via my staging site, can you please help me check on it if I missed out setting anything or there’s any issue? Thanks
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June 30, 2023 at 1:43 PM #193958ChrisParticipantThis reply has been marked as private.
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June 30, 2023 at 7:52 PM #193965Sangita Support SquadKeymasterThis reply has been marked as private.
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July 3, 2023 at 5:35 PM #194024ChrisParticipant
While waiting for your team to look into this issue, do I need to pay your service team to make this usable as well? Instead of $299 $399 $499, why not you just sell with $1299, $2299, $3299, $1399, $1499, $2499, or $3499? So that we don’t need to waste time setting up so many missing essential features and debugging issues? Even a $34 plugin has a better support and more useful than your $299 $399 $499.
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July 3, 2023 at 8:22 PM #194035NerdySupportExpert MoumitaKeymaster
We are extremely sorry for the inconvenience.
Facebook recently changed their chat integration flow, hence you are facing this issue.
The team is looking into the configuration for Facebook Messenger. Once we have the solution we will surely let you know. Please provide us some time. -
July 4, 2023 at 4:48 PM #194080Sangita Support SquadKeymaster
Kindly follow our updated knowledgebase documentation to configure Facebook messenger for live chat https://multivendorx.com/docs/knowledgebase/live-chat/
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July 12, 2023 at 11:43 PM #194322ChrisParticipant
Tested & working now but the process to open a chat once the chat button is clicked is running slower than expected. Also, there’s some limitation for chatting in guest mode. If a customer (in guest mode) leave the page or refresh the page, the chat history is not accessible anymore from customer’s end but only accessible from vendor’s end. Even if the vendor replied to that conversation, customer also couldn’t retrieve it anymore or access to that conversation if he’s in guest mode. The customer have to start another conversation but if he leaves the page or refreshes the page, the loop starts again.
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July 13, 2023 at 7:40 PM #194362Sangita Support SquadKeymaster
@Chris, The chat flow for Messenger is totally controlled by Facebook itself.
For detailed information on the flow you may go through this doc https://www.facebook.com/business/help/925702697860930 -
July 19, 2023 at 9:10 AM #194509ChrisParticipant
Alright, thanks
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July 19, 2023 at 9:47 AM #194513Sangita Support SquadKeymaster
You are welcome.
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