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Payment detail on PayPal with WCMp Paypal

WCMp Stripe Marketplace

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Viewing 81 reply threads
  • Author
    Posts
    • #130236
      MaxenceTP
      Participant

      Hello,
      I have noticed a problem in my paypal transactions since I installed WCMp Paypal Marketplace.
      In fact in the transaction information on paypal was listed the details of the products purchased, but with WCMp Paypal there is no more this information.

      Order without WCMp Paypal : https://prnt.sc/1ysxuun
      Order with WCMp Paypal : https://prnt.sc/1ysxwkk

      How to fix this bug?

    • #130667

      Hi,
      can you please tell us from which section image you are referring? is this wcmp vendor dashboard??

    • #130677
      MaxenceTP
      Participant

      Oh sorry, this is not WCMp Dashboard, it’s paypal.com.
      As you can see in “Order without WCMp Paypal” I have on paypal.com all the informations about the products sold.
      But when I activate your Paypal Marketplace plugin, the orders details are not sent to paypal (= “Order with WCMp Paypal”)

    • #130724

      Hi,
      We don’t know which section of the Paypal account you are referring to. We didn’t work anything on there. This is PayPal work. We have just split the money and sent it to the vendor and admin. This is our task. You can check the notification of this in your account. As well as you you check amount from merchant account PayPal. Our task is just to open the PayPal popup. You can ask more from PayPal support.

    • #130750
      MaxenceTP
      Participant

      Yes, I understand that.
      But in fact when creating the payment on the side of WCMp which communicates to PayPal the payment information, it misses sending the detailed order information in the API call.
      Whereas in WCMp Core there is all the detail that is sent to PayPal when the payment is created

    • #130752
      MaxenceTP
      Participant
    • #130753
      MaxenceTP
      Participant
    • #130751
      MaxenceTP
      Participant
    • #130775

      Hi,
      Yes as per our default split payment flow we just split the money. And a split payment and normal other PayPal mass pay and payout structure are different. Because in case of split payment main motive is to split the money at the checkout time( to generate transaction charge ). We have checked your screenshot and checked our code. We don’t pass any items. In our future update, we will look into this enhancement.

    • #130783
      MaxenceTP
      Participant

      I understand that there is a difference between these two types of payment. The paypal API allows you to send the same information (about the “items”) for a split payment, right?

      Can you tell me what I need to change in the plugin ?
      It’s important for my accountant, that’s not for me :/

    • #130822
      This reply has been marked as private.
    • #130828
      MaxenceTP
      Participant

      Can you tell me exactly what I have to change here ? I don’t want to create another bug

      By the way I saw, in the same file, that you tried to add the items to the PayPal request but the code is commented between lines 215 and 276.
      Maybe the code is not working and just need to be fixed ?

      I’m waiting for your answer

    • #130904

      @MaxenceTP, In order to assist you better we need to check whether PayPal is displaying these payment details.

      As we are using the developer’s account, hence we are not able to find the place to see that details. Can you please help us on how can we see thoese details.

    • #130911
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #130912
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #130914
      MaxenceTP
      Participant

      I don’t know if I fully understood your request. If not, please tell me.

      In any case, to check that the information on paypal has been taken into account, on the “All transactions” page, click on the name of the client, here: https://prnt.sc/20j60ny

    • #130915
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #130913
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #130967
      This reply has been marked as private.
    • #130970
      MaxenceTP
      Participant

      This screenshot was from my live PayPal account, I cannot give you access to this one.
      I think you forgot to share the video link

    • #130971
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #131022
      This reply has been marked as private.
    • #131023
      MaxenceTP
      Participant

      When do you plan to release the update?
      Or can you tell me what changes to make directly?

    • #131028
      This reply has been marked as private.
    • #131062
      MaxenceTP
      Participant

      It works pretty much but it’s not the same result as without WCMp Paypal.
      In fact when it has several products it displays the list with commas but there is no detail of the price of each product as before : https://ibb.co/JxkBLB0

    • #131107

      Hi,
      In case of wcmp we have send vendors commission one by one commission wise. But in case of split its not possible. We need to send data directly from checkout page.
      Thanks

    • #131114
      MaxenceTP
      Participant

      I have contacted PayPal’s development team about this, it is definitely possible to do this for split payments.

      Looking more closely at your code, the problem is the 0 in the [‘purchase_units’][0], it should be variable depending on the receiving seller between lines 233 and 276 of the class-…request.php.

      Or, the easiest way is to include the code for the “items”, “amount” breakdown, etc in the same place you added “description” in the latest update.

      By the way, in the same file, lines 215 to 232 are commented out in the file, why ? So the invoice number is not linked to the PayPal transaction…

    • #131149

      Hi,
      We will look into this enhance ment in our future update

    • #131160
      MaxenceTP
      Participant

      Hm ok thanks, but how long do you think it will be available?
      I’m wasting a huge amount of time listing each payment for the accountant, I can do it for a few more days if I have to but then it’s going to get really annoying

      • #131368

        @MaxenceTP, I understand your end. However, it might take some time for us to work on this enhancement. As we are busy with our new flow of WCMp where we will be introducing Module features.

    • #131190
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #132004
      MaxenceTP
      Participant

      You have added the “description” field to display product information but this does not work in all cases: https://prnt.sc/22yuebw
      The field is limited in length, so if the user orders too many products the payment crashes. I have to remove this modification. It is therefore necessary to use the “purchase_units” system.

      I’m still waiting for the fix of this bug

    • #132007

      We have added this in our future request.
      We will work on this once we release WCMp module.

    • #132009
      MaxenceTP
      Participant

      What is the WCMp module ? And when it will be released ?

    • #132067

      Our team is currently working on huge update i.e, we are revamping the backend of WCMp. As we are introducing new coding there so we can make the backend a lot faster along with the module feature, hence it is taking some time.

      Module wise structure means , you’ll get the access of individual settings access in dashboard for example there will be separate sections for payments, shipping etc. Where you can simply select which module you will use like Vacation, PDF etc

    • #132077
      MaxenceTP
      Participant

      Okay, that’s interesting, but it’s going to take a long time?
      Is it possible to fix this bug as a priority? If not, I’ll have to change the plugin so that the information is transmitted to PayPal, it’s too complicated for the accountant to associate all the payments and orders manually

    • #132093

      @MaxenceTP, as a priority they can start working on this from the first week of January.

    • #132099
      MaxenceTP
      Participant

      All right, I’ll kindly give you a few more weeks. However, I expect this problem to be fixed in the first week of January 2022.
      It should only take a few hours to fix, even I could do it, but I am not the vendor of this plugin

    • #132210

      @MaxenceTP, if adding support this description will take less amount of time, then we will look into this in our Next update (first week of January). But of it will take a longer time, then I am afraid the team can only work on this after the WCMp Module release (version 4.0)

    • #132212
      MaxenceTP
      Participant

      It should be fast, I explained how to fix the problem in #131114

    • #132265

      @MaxenceTP, once I have an update from the team will let you know.

    • #132276
      MaxenceTP
      Participant

      Ok, thank you. I waiting for the update

    • #132747
      This reply has been marked as private.
    • #132755
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #132778
      This reply has been marked as private.
    • #132779
      MaxenceTP
      Participant

      Yes I see, that’s because I uploaded the plugin with my account.
      I deleted it manually, you can now put your files

    • #132832

      Hi,
      We tried to test this on our end.
      It seems there is some mismatch in vendor or customer account details.
      In order to resolve this issue, our lead developer is requesting to arrange a video meeting tomorrow 8/01/2022 between 10 am ist to 12pm ist.

    • #132836
      MaxenceTP
      Participant

      It’s the middle of the night in my country.
      The earliest I can suggest is tomorrow (08/01/2022) at 3pm IST.

      Please tell me if that’s ok

    • #132855

      @MaxenceTP, I am sorry but we didn’t know about your timezone.

      Can we schedule the call for Monday at 5 PM IST?

    • #132860
      MaxenceTP
      Participant

      I’m in the UK, which is GMT.
      Ok for Monday at 5 pm IST. I hope we will be able to fix it quickly

    • #132932
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #132938
      This reply has been marked as private.
    • #132939
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #132942
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #132943
      This reply has been marked as private.
    • #132944
      MaxenceTP
      Participant

      Thank you for your call, I confirm that I am waiting for your update for next week, concerning the bugs:
      – Vendor commission at 0 / 100 % bugs
      – Send “purshace_units” to PayPal API properly

      Please keep me informed as soon as possible

    • #133513
      MaxenceTP
      Participant

      Hello,
      The 2nd week is over and I have not received any news from you. Can you keep me informed of the situation on Monday?

    • #133550
      MaxenceTP
      Participant

      This is not the bug…

      To remind you :
      – Problem with the “merchant-id” that doesn’t correspond to
      – Send “purshace_units” to PayPal API properly

    • #133552

      @MaxenceTP, as you needed to pass admin commission as 100% for some vendors, so now you can see
      Global commission mode as Admin and set commission as 100%
      Then go to the vendor tab to assign 0% commission for that vendor.

      This way your issue i.e. Problem with the “merchant-id” that doesn’t correspond to, will be solved.

    • #133598
      MaxenceTP
      Participant

      When will the merchant-id problem be fixed?
      As we saw in a screenshot 2 weeks ago, this is not just a 0/100% problem.

      And what about the other problem?

      Please stop wasting my time, it’s insane…

    • #133739

      Hi,
      Kindly update WC-Marketplace plugin and then go to Payments section and set global admin comission as 100 and vendor comission as zero “0” for that vendor which you want and make the payment and check again.

      This was the flow as told by Moumita.

      P.S- This was not the error of Paypal Marketplace. As per our old flow we didn’t used to allow to set vendor comission as zero. But now we have changed this flow. So kindly update the plugin and check again.

    • #133752
      MaxenceTP
      Participant

      I don’t understand your changes, the error is still the same and very clear: “Payee(s) passed in transaction does not match expected merchant id.”

      If you are unable to correct this problem, I invite you to refund me, I was already very patient but now I am really fed up with your service.
      I have already explained to you many times how to fix this bug, you are not listening to me, you are wasting my time.

    • #133819
      This reply has been marked as private.
    • #133850
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #133855

      Hi,
      We have fixed this on your end. Please check and let us know.
      Thanks

    • #133898
      MaxenceTP
      Participant

      We’re making progress, the merchant-id bugs are fixed! It wasn’t so complicated after all… However, it’s still not fully functional.

      I still have a problem with the “add_fees”, the admin address is not added to receive the fee: https://multivendorx.com/support-forum/topic/paypal-only-two-decimal-place-precision-is-supported/#post-130789

    • #133901
      MaxenceTP
      Participant

      There is still the problem of the PayPal fee not being recorded correctly in the database: https://multivendorx.com/support-forum/topic/paypal-only-two-decimal-place-precision-is-supported/#post-131566

    • #133902
      MaxenceTP
      Participant

      The order details are still not sent to PayPal “purshace_units”: https://multivendorx.com/support-forum/topic/payment-detail-on-paypal-with-wcmp-paypal/#post-131114

    • #133897
      MaxenceTP
      Participant

      We’re making progress, the merchant-id bugs are fixed! It wasn’t so complicated after all… However, it’s still not fully functional.

      I still have a problem with the “add_fees”, the admin address is not added to receive the fee: https://multivendorx.com/support-forum/topic/paypal-only-two-decimal-place-precision-is-supported/#post-130789

      There is still the problem of the PayPal fee not being recorded correctly in the database: https://multivendorx.com/support-forum/topic/paypal-only-two-decimal-place-precision-is-supported/#post-131566

      The order details are still not sent to PayPal “purshace_units”: https://multivendorx.com/support-forum/topic/payment-detail-on-paypal-with-wcmp-paypal/#post-131114

    • #133900
      MaxenceTP
      Participant

      There is still the problem of the PayPal fee not being recorded correctly in the database: https://multivendorx.com/support-forum/topic/paypal-only-two-decimal-place-precision-is-supported/#post-131566

      The order details are still not sent to PayPal “purshace_units”: https://multivendorx.com/support-forum/topic/payment-detail-on-paypal-with-wcmp-paypal/#post-131114

    • #133849
      MaxenceTP
      Participant
      This reply has been marked as private.
    • #133974

      @MaxenceTP, as shared earlier, we will work on these additional tasks, only when WCMp 4.0 will be released.

      WCMp 4.0 is a huge modification and it requires us to change the whole coding structure as you can see here : https://watch.screencastify.com/v/LhlW7hCnwMyLd9nA2Ci0

    • #133983
      MaxenceTP
      Participant

      These are not additional tasks but bugs to be fixed…
      I really need these bug fixes as soon as possible or I would ask you to compensate me.

      The posts have been duplicated on your forum, there are not as many bugs as it seems but they are critical. Keep only the message #133897 and delete the other copies

    • #134068

      @MaxenceTP, I understand your end and urgency.

      However, all these require a good amount of time for our developer to fix this. So, until we can release or create the WCMp 4.0 beta, this will be difficult for our team to work on this enhancement.

      However, if we do get to arrange some time, we will start working on this.

    • #134102
      MaxenceTP
      Participant

      I understand that it takes time. But why did you release an advanced plugin that doesn’t even have the functionality of PayPal Standard?
      When do you think my problem can be solved?

      Another question, does WCMp PayPal Split Payment support PayPal’s 4x payment? It’s an extra button that’s supposed to show up on the site, but I haven’t found it

    • #134270
      alievserega17
      Participant

      Once the plugin “WCMp Paypal” is installed and activated, go to Settings of WCMp and navigate to “Payments” tab,Now scroll down to “How/When to pay” and enable “Paypal Masspay”.

      • #134301
        alievserega17
        Participant

        Once the plugin “WCMp Paypal” is installed and activated, go to Settings of WCMp and navigate to “Payments” tab,Now scroll down to “How/When to pay” and enable “Paypal Masspay”.

        https://www.rapidfs.org/

        • #134329
          MaxenceTP
          Participant

          Yes, this is already what I use, but there is no button to pay in 4x with PayPal (that’s a feature in only specific countries only I think)

    • #134374

      @MaxenceTP, we are really trying our best effort to complete WCMp 4.0, but as we are revamping the whole WCMp into another stage, hence WCMp 4.0 is taking a long time to release than estimated.

      we do have set this features in our priority, so when we will get a window, the team will start working on this.

    • #134379
      MaxenceTP
      Participant

      Thank you for your answer but it is not very clear. When do you think my problem can be solved?

    • #135132
      MaxenceTP
      Participant

      Hello, any update ?

    • #135189

      WLS, I understand your end, however, it is important for us to release WCMp 4.0 first for our users.

      When the team will start working on this, will let you know.

    • #135198
      MaxenceTP
      Participant

      Please note that this post has been opened 4 months ago.
      I’m willing to be patient, but this is really a terrible customer service.

    • #135634
    • #135635
      MaxenceTP
      Participant

      Ok no problem

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