[Asia]

I’m having a payment issue. After a customer places an order, I see in WooCommerce that the payment has been processed. However, the seller’s dashboard status remains “pending payment.” How can I fix this?

[Sangita Support Squad]

Hello There,

We’re sorry to hear that you’ve experienced this issue. Upon checking on our end, we can confirm that the initial order status is always synced between the main WooCommerce order and the suborder (vendor order). You can view this here: https://www.awesomescreenshot.com/image/57075441?key=7be1d69e90fd1b612352cf5940de8577.

Could you please let us know which payment method your customer used to complete the order? This will help us guide you more accurately on the next steps.

[Asia]

This was a test BLIK payment that was marked as “accepted.” WooCommerce showed the order as completed, but it was listed as “pending payment” in the seller’s dashboard.

As an administrator, manually changing the order to “paid, completed” also doesn’t change the status in the seller’s dashboard.

[Sangita Support Squad]

Hi There, Currently, as per the default flow, only the initial order status is synced between the main order and the suborders. After that, any changes to the order status must be made separately for each suborder by the vendor or admin.

— Important: If you change the status of a main order after the initial sync, it will not automatically update the suborders. However, if you update a suborder status, the main order status will update automatically.

Now if you would like the suborder status to sync automatically whenever the main order status is updated, you can follow the steps outlined in our documentation here:
https://multivendorx.com/docs/code-snippet/parent-order-and-sub-order-status-sync/.

If you need any further assistance, please feel free to let us know.

[Asia]

This reply has been marked as private.

[Sangita Support Squad]

Thanks for sharing the screenshots.

Could you please confirm whether you updated the order status from the admin dashboard for the main order or the suborder? If the main order’s status is updated, it will not automatically sync with the suborder (vendor order).

Please try updating the suborder (vendor order) status and then check if the changes reflect correctly. For guidance, you can refer to this video:
https://www.awesomescreenshot.com/video/45630303?key=1efdb64adbb1afbef504ae909dad62c7

Let us know if you need any further assistance.

[Asia]

Unfortunately, it doesn’t work. After receiving payment, WooCommerce changes the order status to “completed,” and the customer receives an email with the product, but the seller’s status on Multivendorx and the status on WooCommerce remain “unpaid.”

Manually re-checking “completed” does not change the status on Multivendorx.

[Sangita Support Squad]

Hello There,

Thanks for getting back to us with the details.

As mentioned earlier, by default, the initial status of the main order and its suborders are synchronized. However, once the orders are created, if you manually change the main order status, the suborder status does not update automatically. On the other hand, when you update the suborder status, the main order status will be updated automatically.

Regarding the payment process, when a customer places an order and completes the payment, the amount is received by the admin account. Then, based on the disbursement schedule configured in the MultiVendorX settings, vendor commissions are paid automatically if the vendor has chosen an automatic payout method such as PayPal Payout or Stripe Connect.
If the vendor has selected Bank Transfer, the admin will need to manually disburse the commission. Once disbursed, the commission status will be marked as Paid.

For a detailed overview of the disbursement process, you can refer to our documentation here: https://multivendorx.com/docs/knowledgebase/disbursement-of-payments/.

We kindly request you to review the above flow on your end and let us know if you encounter any issues. If you’re referring to a different flow or facing another issue, please share a short video of the process — this will help us better understand the situation and assist you more effectively.

Looking forward to hearing back from you.

[Author]

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