[bgant003]

Hello, I’m reaching out to you again because I’m having trouble getting PayPal Marketplace to function properly. I searched on your forum and found people who had the same issue, but the responses were private, so I couldn’t figure it out on my own. Here’s my problem: every time I activate split payment and click “Pay” on the checkout page, the PayPal window opens and closes instantly. In my browser console, I see the following message:
“Payee(s) passed in the transaction do not match the expected merchant ID. Please ensure you are passing merchant-id=* to the SDK URL and data-merchant-id=’XXXXX,XXXXX’ in the SDK script tag.”

Do you have a solution for this message?
Best Regards

[bgant003]

This reply has been marked as private.

[Sangita Support Squad]

@bgant003 We are able to recreate this on our end. Our team is looking into this. We will add a fix for this soon.

[bgant003]

Hello, since I haven’t received any response, I’d like to follow up with you.

Best regards

[Sangita Support Squad]

@bgant003 Sorry for the delay. Our team is looking into this. Kindly provide us a little time. We will provide you with the fix soon.

[Sangita Support Squad]

We have checked the payment with Paypal split payment and it seems there is no such issue of paypal window opening and closing immediately. Kindly check the video https://fluvid.com/videos/detail/2m41Lf6p2ETERY-G2.

It will be really great if you kindly check the flow again on your and let us know about the same.

[bgant003]

This reply has been marked as private.

[Sangita Support Squad]

@bgant003 You can surely check the flow here in our demo site.
Site URL – https://multivendordemo.com/test/test1/wp-admin/
Username – testadmin
Password – testadmin00**
Alternatively you can also share your site url, temporary admin access with us so that we can use our sandbox details and check the flow on your end.

[bgant003]

Thank you very much. I tried to use your API information on my website, but I still have the error. For your information, the access mentioned here https://multivendorx.com/support-forum/topic/paypal-split-payment-the-paypal-window-opens-and-closes-again-immediately/#195214 are still valid for my site: https://noriipop.com/

Best regards.

[Sangita Support Squad]

Can we deactivate plugins/themes and check the flow with our sandbox credentials on your end.
Also have you checked the full flow on our test site ?

[bgant003]

Yes, you can deactivate the plugins/themes and conduct your tests. I have reviewed the WooCommerce payment settings, reconfigured the Multivendorx payment settings according to your site, but the issue remains the same. I still encounter the errors in the console as mentioned earlier.

Best regards.

[Sangita Support Squad]

Thanks for the access. I have logged into your site and added all our sandbox details that are working fine on our test site.
But on your site I am getting this error on the console – click_initiate_payment_reject {err: ‘Error: Expected an order id to be passed\n at ht…&commit=true&intent=capture&locale=fr_FR:3:15672)’, timestamp: ‘1692795530267’, referer: ‘www.sandbox.paypal.com’, sdkCorrelationID: ‘f29334927a890’, sessionID: ‘uid_051978ebff_mti6nta6mjc’, …}
We are getting in touch with the paypal support team to inspect this error.

[bgant003]

Hello, since I haven’t received any response, I’d like to follow up with you.

Best regards

[NerdySupportExpert Moumita]

Hi bgant003, we have researched this further and found that “the error is coming from PayPal itself, it means you are trying to place an order in the incorrect currency for which a PayPal business account is not setup.

To resolve this you have to place an order with the same currency for which PayPal account is registered. ”

Can you please check this on your end and retry again?

Please do keep us posted.

[bgant003]

Thank you very much. For your information, the access mentioned here https://multivendorx.com/support-forum/topic/paypal-split-payment-the-paypal-window-opens-and-closes-again-immediately/#195214 are still valid for my website: https://noriipop.com/

Best regards.

[bgant003]

Hello, thank you very much for your response. I will try it in the evening.

PS: I’m not sure why the message above was sent.
Best regards.

[Sangita Support Squad]

Kindly do keep us posted once you are done with the testing.

[bgant003]

Hello, I have just checked the currency settings for the accounts, everything is in EUR, and the option to accept all currencies is enabled on the PayPal account. WooCommerce currency is also set to EUR. The issue persists; the PayPal window still opens and closes automatically.

Best regards.

[Sangita Support Squad]

@bgant003 We have checked the issue again by changing currency on our end but there is no such issue with the MVX Paypal checkout.
Can we continue testing by enabling/disabling plugins themes on the site of yours that you have shared access with us earlier.

[bgant003]

Yes you can

[Sangita Support Squad]

Thanks. Our team is looking into this. Kindly provide us some time.

[bgant003]

Hello, can you provide me with an update on your attempts and any leads regarding the issue? Do I need to take any actions?

Best regards.

[Sangita Support Squad]

@bgant003 Extremely sorry for the delay. Our dev team is looking into this issue. We will get back to you as son as possible.
Thanks for your cooperation.

[Sangita Support Squad]

We have again tested the flow for MultiVendorX Paypal split payment on our end and the flow is working fine. Kindly check the video https://watch.screencastify.com/v/GddWC0yeKUihiPx57FoQ.
Can we deactivate and delete the MultiVendorX Pro plugin from your end and add a new MultiVendorX pro plugin file to test the same?

[bgant003]

Hello, I’ve encountered several issues since your message:

I’ve been trying for 3 hours to configure PayPal split payment, but I couldn’t find the PayPal payment method in WooCommerce settings, despite having activated the payment modules.

Later, I realized that I no longer have access to the Stripe marketplace settings, even though the modules are still activated.

I attempted to deactivate my license on the multivendorx site to reactivate it later, but I couldn’t do it. Could you please remove the license for nXXXXXXp.online?

Best regards.

[Sangita Support Squad]

@bgant003 Sorry to hear that you are facing issues. But from your order details it seems like you have canceled your subscription https://prnt.sc/PSrFC_lkEoKx that is why the MultiVendorX Pro functionalities are not working on your end.
Hence we can activate/deactivate keys on your end.

[bgant003]

Hello, we haven’t canceled the subscription. Please take the necessary steps.

Best regards

[Sangita Support Squad]

Kindly send a mail to contact@multivendorx.com describing the scenario all the details. The team will help you accordingly there.

[bgant003]

This order number does not correspond to any of my orders, and the API key does not ring a bell, indicating it’s not mine. As you can see, I currently have an activated license on my site nXXXXXXp.online, and I would like to deactivate it, but I’m unable to do so from the Multivendorx site. This is not related to a renewal issue.

Best regards.

[Sangita Support Squad]

Sorry for the confusion. But as you have set up the wrong order number here https://prnt.sc/HgAfjFHnvjoz hence we got confused. However we have deactivated the MVX Pro license in nXXXXXXp.online.
Now on your end it seems like there is some plugin conflict. Can we check the issue on your end by disabling plugins other than WooCommer, MultiVendorX and MultiVendorX Pro.

[bgant003]

Hello, thank you very much and I’m sorry, I must have entered an invoice number. Otherwise, I activated it with the license, but I still don’t have access to the Stripe marketplace settings. I also don’t have access to PayPal split payment.

Best regards.

[Sangita Support Squad]

Now on your end it seems like there is some plugin conflict. Can you check the issue with Stripe marketplace and Paypal marketplace on your end by disabling plugins other than WooCommerce, MultiVendorX and MultiVendorX Pro.

[bgant003]

Actually, before sending this message, I had already done the procedure. I just did it again by changing the theme, but I still don’t have access to the PayPal split payment or Stripe marketplace settings. I don’t know what else to try. Can you help me?

[Sangita Support Squad]

@bgant003 Can we deactivate and delete the MultiVendorX and MultiVendorX Pro on your end and then Install those again and check if still the issue remains or not on your end.

[bgant003]

Hello, so I deleted both plugins and reinstalled them, but it’s still the same issue. So, I added the following lines in my config.php file:

define(‘WCMP_REMOVE_ALL_DATA’, true);
define(‘MVX_REMOVE_ALL_DATA’, true);

Even after adding these lines and reactivating the Stripe Connect and Stripe Marketplace modules, I still don’t see the Stripe Marketplace settings. As for PayPal, I still don’t see PayPal split payment.

Best regards.

[Sangita Support Squad]

@bgant003 Can we check the same on your site https://noriipop.com/ by deactivating plugins and reinstalling MultiVendorX and MultiVendorX Pro.

[bgant003]

Yes you can.

[Sangita Support Squad]

We have added the new plugin files on your end and now the payment options are coming in the woocommerce payment section https://prnt.sc/mEtWiir0CU9J. Kindly check your site https://noriipop.com/.

[bgant003]

Hello, thank you very much, everything is sorted out. Can you please explain what you did so that I can redo it if this happens again?

Best regards.

[Sangita Support Squad]

@bgant003 Glad to hear that your issues are solved. I just deactivated and deleted the existing files on your end and installed the plugins again on your end. Hope there will not be any such issue on your end again.

Also can you please confirm if the issue with PayPal split payment also got resolved or not as the flow for PayPal split payment is working fine on our end.

[bgant003]

I just tested PayPal and Stripe:

For Stripe, I realized that payments were coming into my Stripe account and then redirected to the seller’s account. Therefore, the platform is bearing the Stripe fees. Is there a configuration so that the platform only collects the commission, and the seller receives the Stripe fees?

As for PayPal, I tried it, but I don’t understand because for an amount of €100, I’m only debited €7, and the €7 goes to the platform, but the remaining €93 is not debited, and the seller is not credited. Can you help me?

Best regards.

[Sangita Support Squad]

@bgant003 Our replies are inline with with your queries –
— For Stripe, I realized that payments were coming into my Stripe account and then redirected to the seller’s account. Therefore, the platform is bearing the Stripe fees. Is there a configuration so that the platform only collects the commission, and the seller receives the Stripe fees?
>>You can set who will bear the payment gateway charges between the admin and the vendor by going to MultiVendorX >>settings >>commission and enabling the the option Who will bear the payment gateway charge https://prnt.sc/6ttaeqZ33brQ.
In case of stripe if you choose a vendor to bear the charges then the platform fee will be deducted from the vendor commission.
Now if you are referring to some other flow kindly explain that in detail.
— As for PayPal, I tried it, but I don’t understand because for an amount of €100, I’m only debited €7, and the €7 goes to the platform, but the remaining €93 is not debited, and the seller is not credited. Can you help me?
>>Can you please check if the vendor has added a paypal account correctly on his end or not.

[bgant003]

PayPal is well configured on the seller’s side; I’ve tried it with several accounts.

[Sangita Support Squad]

We will check the same on our end and get back to you. But as we are closed due to the weekends the reply might get a little delayed.

[Sangita Support Squad]

@bgant003 we have added our PayPal access on your site and the payment flow is working fine. The accesses are added on your end and you can check the same there.
It seems like there is some issue with the access of your PayPal account. Kindly reach out to the PayPal support team and ask them what should be the account configuration for PayPal for both admin and vendor when you are doing masspay to multiple vendors.

[bgant003]

Hello, my license has been deactivated, and I am unable to remove it myself on the MVX website. Could you please deactivate it from my client account? Thank you.

[Sangita Support Squad]

Kindly share the site where you want to deactivate the license.

[bgant003]

this one, best regards

[Sangita Support Squad]

We have deactivated the license. Kindly check. Also you can deactivate the license yourself by going to the deactivation option in the license submenu https://prnt.sc/BW_IipxfbVDP.

[bgant003]

okay thanks, I’ll keep you informed

[Sangita Support Squad]

Sure. If you need any further assistance please let us know.

[bgant003]

Hello, PayPal is working! Thank you very much! However, I have an issue with Stripe. From time to time, it shows “invalid payment method” and saves credit cards even though I have disabled “save card.” Can you help me? I would like the customer to fill in their card details for every payment.

Best regards.

[Sangita Support Squad]

Kindly share a video showing how we can recreate this on our end so that we can help you accordingly.

[NoriiPop Marketplace]

Hello, I am sending another message in this topic because I have just re-run some checkout tests on NoriiPop.com.

1st issue: when the seller chooses “all payments” there are no errors on the site even though they have not entered Stripe information, while Stripe payment is possible on the checkout page.

PS: the line “add_filter(‘mvx_choice_gateway_as_per_vendor_product_on_cart’, ‘__return_true’);” is present in the functions.php

2nd issue: When I want to pay by PayPal, an error banner is displayed and in the console I get: GET https://www.paypal.com/sdk/js?client-id=xxxxxxx net::ERR_ABORTED 400 (Bad Request)

3rd issue: when the seller activates only one payment method, an error occurs during order validation (image attached)

4th issue: the “Pay by Credit Card with PayPal” button has disappeared and we cannot fill in the fields (image attached)

For information, the credentials in the previous posts are still active.

Best regards

Attachments:

1. 

   image.png
   

2. 

   Capture-decran-2023-11-30-111201.png
   

[NoriiPop Marketplace]

(This message has been deleted)

[Sangita Support Squad]

Hi @NoriiPop, sorry to hear that you have faced this issue.

But it seems like the issue is related with your PayPal access. Just to be sure, please do share a temporary admin access so we can check.

While sharing the access, don’t forget to mark the response as private.

[NoriiPop Marketplace]

This reply has been marked as private.

[Sangita Support Squad]

@NoriiPop Marketplace Thanks for sharing the access with us.
But as the PayPal sandbox server is down hence we are not able to test the above scenarios. Once the issue on PayPal’s end is solved we will check those on our end and keep you posted regarding the same.

[NoriiPop Marketplace]

Hello, the PayPal sandbox APIs are okay and I still have the problem

Best regards

Attachments:

1. 

   Capture-decran-2023-12-04-204940.png
   

[Sangita Support Squad]

@NoriiPop Marketplace We are able to recreate the issue with paypal card input section. Our team is looking into the issues kindly provide us some time.

[Author]

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