[webmaster]

Hi The email sent to the vendors are showing 0 sales even though they have had sales on the site.

[Sangita Support Squad]

Kindly provide us some time to check this on our end and we will get back to you accordingly.

[Sangita Support Squad]

@webmaster, We’ve reviewed the flow on our end, and the sales report emails sent to vendors are accurately reflecting their sales. Please see the screenshots here: https://prnt.sc/Rix5pPqwkAA0.

Since you mentioned that sales appear as 0 on your end, please confirm that vendors have sales data and that you’re using the latest version of MultiVendorX.

If the issue persists, kindly set up a staging site (a copy of your live site) and share the staging site URL along with temporary admin and FTP access, so we can investigate further.

When sharing this information, please mark your reply as private.

[webmaster]

This reply has been marked as private.

[Sangita Support Squad]

We have alraedy replied to the support thread here : https://multivendorx.com/support-forum/topic/load-more-button-on-vendor-store-page/#post-236975. Kindly check.

[webmaster]

Any feedback on this issue

[Sangita Support Squad]

Hi @webmaster, We’ve installed the “Email Log” plugin to monitor triggered emails and ran the cron job for vendor monthly reports. The sales reports are being sent as expected via email.

Please refer to the screenshots for the same : https://prnt.sc/jxj4qowpiLio, https://prnt.sc/PZUHeBw10OWM.

You can also check the same on your shared staging site.

[Sangita Support Squad]

It’s been a while, and we haven’t received any updates from you. We assume your issue has been resolved. We will be closing this thread now. If you need assistance in the future or encounter any issues, please feel free to create a new support ticket.

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