[Chris]

Hi support,

I tested vendor coupon submission flow and noticed that sometimes the coupon are not published and there is no any error indication provided. After some trial and error, the culprit was that the “Products” under the “Usage Restriction” tab must be selected with some products or else the coupon could not get published. Since the placeholder of the “Products” is showing “Any products”, I’m afraid that some vendors might not be able to find out as some vendors might just left it blank as they were intended to provide the coupon for any products use. Additionally, it would be good if there is any error indication or required field is shown to guide vendors in publishing coupons since there are so many options available.

Thanks.

[Chris]

Additionally,
1) For membership configuration, the “Import” and “Export” button is still in the vendor dashboard (all products tab etc) even though the particular plan did not include/enable “Import” and “Export” feature via Product Data –> Membership –> MVX Addons –> Import & Export.
2) For membership configuration, the “Download CSV” button is still in the vendor dashboard’s Orders tab even though the particular plan did not include/enable vendors to export order via Product Data –> Membership –> Miscellaneous –> Allow vendors to export orders.
3) What does the “Vendor PDF Invoice” in MVX Addons mean?
4) What does the “Message to Buyer” in Miscellaneous mean? Is it needed through TalkJS/WhatsApp/FB Messengger live chat or Q&A?

Thanks for clarifying in advance!

[Sangita Support Squad]

Hi @Chris, Regarding the vendor coupon submission flow , while generating or adding a new coupon from the vendor dashboard the vendor needs to add Products or Product categories to publish a coupon . If he does not add any of the above options he will get an error message popping up . Now if the vendor fills up any of the above mentioned fields the coupon gets published without any restriction or error .
Kindly follow the video for your reference
https://watch.screencastify.com/v/ulABChovwLjd6rqj9LsM

For the queries related to Marketplace Membership the replies are inline –

1) For membership configuration, the “Import” and “Export” button is still in the vendor dashboard (all products tab etc) even though the particular plan did not include/enable “Import” and “Export” feature via Product Data –> Membership –> MVX Addons –> Import & Export.

2) For membership configuration, the “Download CSV” button is still in the vendor dashboard’s Orders tab even though the particular plan did not include/enable vendors to export order via Product Data –> Membership –> Miscellaneous –> Allow vendors to export orders.
>>for query 1) and 2) we have found these issues in our end as well . We will fix these in our next update . you can keep track of this issue from here https://github.com/multivendorx/mvx-pro/issues/150

3) What does the “Vendor PDF Invoice” in MVX Addons mean?
>>It is referred to the Invoice & Packaging slip module . Adding this in MVX Addons the admin can add the feature of configuring Invoice from their dashboard .
For a better understanding of the module you can refer to our knowledgebase doc https://multivendorx.com/docs/knowledgebase/invoice-packing-slip/

4) What does the “Message to Buyer” in Miscellaneous mean? Is it needed through TalkJS/WhatsApp/FB Messengger live chat or Q&A?
>>Kindly refer to our knowledgebase doc https://multivendorx.com/docs/knowledgebase/marketplace-memberhsip/

[Chris]

This reply has been marked as private.

[Chris]

Hi Sangita,

I think there is something wrong on my end. I didn’t saw this type of error or success indication. Kindly refer to the video attached for reference:
1) For failed coupon submission due to empty product/category, there’s no any red-colored failure indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

[Chris]

2) For success coupon submission with product/category filled in, there’s no any green-colored successful indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

[Chris]

For queries related to Marketplace membership,
Query 2) >> this link, https://github.com/multivendorx/mvx-pro/issues/150 , leads to a 404 error page
Query 4) >> I only managed to found message to vendors instead of message to buyer. Could you please specify the section or explain roughly to me how it works? I supposed it is the capability for vendor to message the buyer through the live chat? But I’m not sure about this.

Other than that, thanks for replying.

[Sangita Support Squad]

Hi @Chris
For the issue with vendor coupon kindly create a staging site and share the site url , admin and ftp access of the site . While sharing the access don’t forget to mark your reply as private .

For the queries on Marketplace Membership our replies are inline —

this link, https://github.com/multivendorx/mvx-pro/issues/150 , leads to a 404 error page
>> As this is our paid plugin, hence you can’t access this. However hopefully by today we can share the plugin fix.

I only managed to found message to vendors instead of message to buyer. Could you please specify the section or explain roughly to me how it works? I supposed it is the capability for vendor to message the buyer through the live chat? But I’m not sure about this.
>> Message to buyer does not refer to the Live chat Module . You can add Live chat Module for a membership plan from the MVX addons section https://prnt.sc/VabNA45F-IfE
The Message to Buyer option is a separate flow, that gives vendors the option to add a message for their buyers when they order a product from their store .

[Chris]

Hi Sangita,

I think there is something wrong on my end. I didn’t saw this type of error or success indication. Kindly refer to the video attached for reference:
1) For failed coupon submission due to empty product/category, there’s no any red-colored failure indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

2) For success coupon submission with product/category filled in, there’s no any green-colored successful indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

For queries related to Marketplace membership,
Query 2) >> this link, https://github.com/multivendorx/mvx-pro/issues/150 , leads to a 404 error page
Query 4) >> I only managed to found message to vendors instead of message to buyer. Could you please specify the section or explain roughly to me how it works? I supposed it is the capability for vendor to message the buyer through the live chat? But I’m not sure about this.

Other than that, thanks for replying.

[Chris]

Hi Sangita,

I think there is something wrong on my end. I didn’t saw this type of error or success indication. Kindly refer to the video attached for reference:
1) For failed coupon submission due to empty product/category, there’s no any red-colored failure indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

2) For success coupon submission with product/category filled in, there’s no any green-colored successful indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

[Chris]

Hi Sangita,

I think there is something wrong on my end. I didn’t saw this type of error or success indication. Kindly refer to the video attached for reference:
1) For failed coupon submission due to empty product/category, there’s no any red-colored failure indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

2) For success coupon submission with product/category filled in, there’s no any green-colored successful indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

Thanks.

[Chris]

2) For success coupon submission with product/category filled in, there’s no any green-colored successful indication.
https://drive.google.com/file/d/15ijJ07rygDUYkOV0JymDuxV6U87SiyPm/view

For queries related to Marketplace membership,
Query 2) >> this link, https://github.com/multivendorx/mvx-pro/issues/150 , leads to a 404 error page
Query 4) >> I only managed to found message to vendors instead of message to buyer. Could you please specify the section or explain roughly to me how it works? I supposed it is the capability for vendor to message the buyer through the live chat? But I’m not sure about this.

Other than that, thanks for replying.

[Chris]

You may close this issue now since it’s resolved.

[Author]

Posts