[Anushka Sinha]

Hi @sahailycoffee!
Thank you for reaching out to us!
Our replies are inlined here:

1. In the Vendor Dashboard’s Order section, I can’t filter orders based on statuses like COMPLETED, PROCESSING, etc. The filter only works properly when set to ALL. ( Refer the image )
>>I’m sorry to hear that you’re experiencing this issue. We’ve informed our development team, and they are working on a solution. We plan to address this in the next one or two updates. In the meantime, please use the following GitHub link to stay updated on the progress of this issue: https://github.com/multivendorx/MultiVendorX/issues/938

2.When I receive a new order, I don’t get any notifications. It’s hard to know when a new order comes in.
I’m wondering—does the dashboard not show the number of new orders at all? Or does it only send notifications via email if SMTP is set up?
>> I’m sorry to hear that you’re experiencing this issue. Though this flow is managed by Woocommerce ,I’ve reviewed the flow on our side, and everything seems to be working correctly. Could you please check if the Email Log is being triggered on your end. I would also recommend asking your server team to verify the Email Log configuration to ensure everything is set up properly.
Also, I would like to inform you that it is not necessary to set up SMTP to send notification via email.

For further reference kindly check out this thread : https://wordpress.org/support/topic/creating-my-own-email-notification-in-woocommerce-settings-email/

[Anushka Sinha]

Hello @willalaw!
Thank you for reaching out to us! Our replies are inlined here:
1.On the “All Appointments” page, I noticed a text overlapping issue that affects the readability of the information displayed.
>> I’m sorry to hear you’re experiencing this issue. I’ve reviewed the flow on our side, and everything appears to be functioning correctly. I’ve attached a screenshot of what we’ve checked on our end for your reference : https://tinyurl.com/29l3rngs.
I would request you to please share a screenshot of the issue that you are facing so that we can understand it better and help you resolve it.
2. Additionally, on the “Add Product” page, the <h3> heading appears next to the current heading rather than on the next line, which looks somewhat strange and inconsistent.
>> Can you please share a screenshot of the heading that you are referring to so that we can understand it better and help you accordingly.
3. Regarding Functionality Queries:
When selecting “Add Appointable Product” from the “All Appointments” page, it directs to the “Add Product” page. However, when choosing “Add Product” from the Product Manager, it directly leads to the “Edit Product” page.
I want to know if is this intentional.Also, is there a way to skip the “Add Product” page and directly enter the “Edit Product” page with preselected categories when navigating from the “All Appointments” page?
>> It appears that the SPMV module is currently enabled on your end, which is causing the redirection to the ‘Add Product’ page when selecting ‘Add Appointable Product’ from the ‘All Appointments’ page. If you’d prefer to be redirected to the ‘Edit Product’ page instead, you just need to disable the SPMV module from the admin dashboard.
4. Lastly, regarding the “Requires Confirmation” option for Appointments, I was wondering if there are any plans to introduce a feature that allows vendors to confirm their appointments instead of relying on administrators or staff to handle the confirmation process.
>> Thank you for bringing this to our attention!
We do have plans to include the functionality of allowing vendors to confirm their appointments in a future update. We will keep you informed once this feature is implemented.

[Anushka Sinha]

Hi there! @Chris Lovchik, Thanks for all your cooperation throughout the process.
As we mentioned earlier, while debugging your site, we came across the error mentioned above, which is caused by the custom code you added.
We’re confident that if you fix this error on your end, our development team can proceed with further debugging. In fact, once this issue is resolved, it’s very likely that the problem you’re facing will be fixed automatically.

Please do keep us posted.

[Anushka Sinha]

Hi there ! Thankyou for getting back with us.
We do have plan to add this feature on our end i.e. we will create an option for customer to mark the order as Delivered.

We do have plan to release the update in our next update. For the time being, please follow the GitHub link to get update -https://github.com/multivendorx/MultiVendorX/issues/827

[Anushka Sinha]

Hi there! Thank you for reaching out to us!
Currently, Multivendorx supports virtual and downloadable options only for simple products.

However, I am afraid, this option is not available for variable products. We have notified the same to our dev team, they will work on this support.

As soon as I have the fix, we will share the same with you.
Kindly provide us some time.

[Anushka Sinha]

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