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Why would email stock notifications NOT be a feature of the Pro version? And why does the Pro version unlock the email history log if it doesn’t have email stock notifications? And why does the Pro version have a section all about stock notifications and add an email capture form to the products telling customers to add their email address?
Are you being serious?
We paid for the pro version because the alert emails were not going out on the free version.
You sent us a “fixed” non-pro version of the plugin and now it works.
So if we aren’t using the pro-version and you can’t give us a pro version where the stock alert emails work, we should qualify for a refund. Please forward this to the refund team.
So we can’t use the pro version then?
In that case would you prefer to refund the money we paid for the pro version, or is there a pro version that works for the stock notifications?
I can confirm the plugin you sent us now works from our testing. The email goes out ok.
The only issue now is that it’s not the PRO version we paid for.
Hi Moumita.. we are already running 2.3.0 which is the plugin you sent us .. BUT you sent us the free version of the plugin. We paid for the PRO version of the plugin.
Can you resend us a fixed version of the PRO plugin to see if it now works?
I just tested on your dev site by subscribing my email to an out of stock product.
the product was set to inventory 0
I then incremented it to 1.
I did not receive a product subscription email and I did not receive a “back in stock” notification either.
So it’s not working there either.
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The plugin is set to auto-update and updated by itself on Dec 7th. At that time it stopped working. All versions of the plugin before the latest update were working fine.
I can see in the plugin “mail sent” log more emails have gone out since Dec 7th, including the 2 emails where we subscribed two test emails to a product.
We updated that product 24 hours ago and it has stock.
But still no stock notification emails.
d
Yes, the stock email notifications were going out with the free version of the plugin until Dec 7 when they suddenly stopped. We upgraded to the PRO version of the plugin on Dec 12 to get access to the log, then ran a simulated test to increment one product with stock, but no emails have gone out since Dec 7. It’s been working fine for years before then.
