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Okay, we are assuming you would have valid reasons for that. Any specific or technical design reasons for not enabling that as Woocommerce allows orders to be edited when status is ‘Processing’ or ‘On Hold’. Or are you planning to add that in any upcoming release?
Also, few question on PDF invoices functionality
1) We see this in WcMp settings
Customer Template Settings (Attach invoice to customer to email)
Option is ‘Customer invoice’ – Select Order status to attach invoice. Which Order status is ‘Customer invoice’? We can’t find it. Does it mean that as-and-when-needed invoice can be manually generated instead of automatic.2) Customer can see invoice in My account order – Set order status for customer to download invoice.
We want customer to see the invoice always in ‘My-account’ once it is generated. Will it work with all status if option is ‘Customer invoice’ in previous setting and this setting is ‘Disabled’? Or what should be the setting?Hi Moumita, this was indeed helpful.
For the order itself, it doesn’t matter whichever way Shipping & Tax is set up, it just impossible to enable all the possible combinations through set up.
Is there a way to enable Vendor to update Actual Shipping & Actual Tax in the PDF invoice or in the Order.Yes, understand that. We’ve added Wcmp Stripe for Recurring Memberships.
However, it also shows in Woocommerce Checkout as payment option for all other product purchases. How can we disable that?
The flow is as follows
1. In Vendor Dashboard>Order, Vendor opens Suborder. If the Order/Suborder Status is not Completed, Suborder has a new button next to ‘Refund’ that says ‘Add Charge’. It opens a new section that has 3 fields – Charge Description, Charge Amount, Is Charge Taxable.
2. System creates New Suborder within same Main Order with Charge Amount, Same Product ID, Quantity 0, Tax as applicable. Main Order total is also updated.
3. System emails Customer+Admin+Vendor with New charge with message ‘Additional Charges are to be paid before order# {main_order} can be fulfilled’.
4. Customer logs into My-Account/Order. For that order, 2 additional options beyond ‘View’ are visible – Pay for New Charges, Refund.
4.a. If customer chooses Pay for New Charges, Customer makes payment using Payment Gateway against New Suborder number. Admin gets commission based on commission settings. Payment totals are updated for both New Suborder and Main Order.
4.b. If customer chooses Refund, Entire order can be refunded up to already paid amount using regular Refund flow.Note that most Payment Gateways only allow new payments against new order_id, so this entire flow is designed accordingly.
Hope this explains it, let me know if you have any other questions on the use case.
1. “When you are placing an order then the coupon will be added to the grand total of the order rather than any particular (sub)order.”
– that’s the issue. We don’t want to be able to apply a total discount to every suborder in the order. Also the vendor should be able to apply the discount and partially refund the customer. Otherwise we (admin) get involved in each and every discount transaction which is not practical.
We are not saying Edit Order, Edit Quantities etc, which is not supported and we understand why. Woocommerce gives this feature with Add Coupon in every order, but WCMp does not have it. How can the vendor apply the coupon code and partially refund the customer?
1.a. Another use case is when an order is not 100% perfectly delivered or 1 item out of 10 items ordered is damaged/lost. Vendor should be able to Add a Coupon and partially refund a customer.2. How can vendor apply additional charges to order, for example Additional Shipping & Handling Charges.
In 80% of cases flat rate for shipping works. However for 20% of the cases, we can’t calculate all shipping charges when order is placed. Instead of setting up 500 different rules, we want to make it simple for everyone. Vendor gives flat rate and if there is an additional price it should be added as a charge and customer can pay. How can vendor charge?3. How can customer pay this charge from point 2 above.
