[Picflick]

Also, the admin demo website link you provided doesnt work

Attachments:

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   Screenshot_2-scaled.jpg
   

[Picflick]

Hi,
Thanks for sharing this update.
https://multivendordemo.com/multivendorx/ page doesnt exit
See attached.
Regards,

Attachments:

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   Screenshot_1-scaled.jpg
   

[Picflick]

Thanks. Noted.

[Picflick]

Hi Sangita,
Hope all well.
I’d like to provide an update on this… I proceeded to develop custom code and inserted a snippet into our functions.php. This resolved the error.
I appreciate your suggestions, however we required a more robust solution that would work with the smart buttons. It is unfortunate that we are not able to use the full functionality of other plugins due to the incompatibility of MVX. I do hope that your development team prioritise ensuring that core functionality (like PayPal payments) can work properly in your new released.
Thanks and regards,
PicFlick

[Picflick]

Hi,
As per your message above, your updates should have been released. Please can you share more about this
Thanks,
PickFlick

[Picflick]

Thank you very much — this certainly clarifies things.

Regarding the PayPal issue (PayPal subscriptions not synchronizing with MVX subscription plans): I re-created all the subscription plans and updated our website. Although it took considerable time, it was a guaranteed fix and the effort required was clear. While we appreciate your willingness to assist, we unfortunately cannot share our PayPal credentials (even Sandbox), and we needed to ensure our website remained operational.

In the meantime, were you able to identify what might have caused the issue? Have any of your other customers experienced something similar? I will reopen this ticket should the problem occur again.

Thanks,
PicFlick

[Picflick]

Thank you for clarifying this.
Please advise if there is any more insight into the release date and details.
Thanks,
PicFlick

[Picflick]

When you say ‘initial subscription amount’ – is this payment iteration #1?
Please advise what will occur for payment iteration #2 under the membership plan (using your example above).

And with regards to a free trial period, you have basically confirmed that it is not possible to use a coupon code. Only the sign up fee is charged. Is this correct?

[Picflick]

Thanks for sharing feedback.

I will revert with sharing PayPal Sandbox details in a secure manner

Regarding the coupon codes applied to membership products – you stated above that it only applies to the initial subscription fee whereas in this article (https://multivendorx.com/support-forum/topic/clarification-needed-admin-created-vendor-membership-subscriptions/) you stated the discount is applied to the recurring fee. and in this article (https://multivendorx.com/support-forum/topic/vendor-registration-page-bug/), you stated coupon code will be applied to the plan’s subscription price only. The coupon discount will not be applied to the sign up fee .
So which one is it? initial sign-up fee or recurring subscription fee?

Are you saying that it is impossible to apply a coupon to a subscription package with a trial period?!

Regards,
PicFlick

[Picflick]

Good day.
Kindly following up if you have an update for us please – it is urgent.
Thanks for your attention and support.
PicFlick

[Picflick]

Hi.

Thanks. I have re-added my PayPal Sandbox credentials to my staging website. Unfortunately I am unable to share the credentials directly with you, however they are set up within my staging website. Please assist with prioritising and investigating further.

Secondly, I would like to revisit my other query – regarding applying coupon/discounts to the recurring amount of a subscription. This didnt work for me when I tested. Please see attached images:
1. The current setup of my subscription product on wpadmin backend – $12 subscription price, $1 set up fee, 7-day trial period.
2. The current config of a coupon I set up on wpadmin backend – 10% discount.
3. The resulting MVX checkout page after I successfully applied the coupon. The amounts showing here are not the most user friendly.
4. The details from PayPal of the recurring payment that is about to be subscribed to. This is the most important thing which is incorrect – You will see that the 10% discount to the recurring amount has not been applied – it should be $10.8?
Please advise if I am doing something wrong. As I mentioned, I want the discount/coupon to be applied to the recurring fee, which you previous confirmed is possible.

Thanks, PicFlick.

Attachments:

1. 

   MVX-Subscription-config.jpg
   

2. 

   Coupon-config.jpg
   

3. 

   MVX-Checkout-details.jpg
   

4. 

   PayPal-details.jpg
   

[Picflick]

Hi,
Thanks for investigating and I appreciate you identifying the issue.
This seems odd to me as this would infer that all users of MVX now need to completely redo their subscriptions?
Secondly, I double-checked on my staging website and I see that the product ID of the subscription product (https://ibb.co/PGc2cY5H) is the same as the subscription configured on PayPal (https://ibb.co/V0h6D8Km). So it looks to me as if they are still connected, yet I am experiencing this error.
Please advise.
Thanks

[Picflick]

Thank you

[Picflick]

Yes you can proceed with both.
It will be interesting to see what the issue/conflict is as it was working perfectly last week.
Thanks, PicFlick

[Picflick]

Apologies Sangita – I have ensured to apply administrator priviledges. Thank you

[Author]

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