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Set Conditions for Refund
The admin can set conditions for refund. They can enable the status of the product for which customers can apply for refund (pending, on hold, processing, completed). They can set the refund claim period like 5 days or something. They can provide some reasons for refund which the customer can select as their reason for refund or can provide other reason in the space provide.
This feature allows customers to ask for refund in case they don't want the product. Refunds are a good way to win customer confidence. The existence of Refunds and Refund Policies lets the customer know there exists an alternative to buying a product. This will give customers the confidence to buy a product as well as create a favourable opinion. Customers can request refunds easily from the order page itself.