[Beats24-7]

Hey @Moumimta,
sure. I never refund orders partially, only the complete order/payment. So when I refund a parent order all linked sub orders should be set to refunded as well, if possible. Thanks

[Beats24-7]

Ok, thanks for the clarification on the first part. I will ask them.

However, this is the third time you are ignoring my question about the custom code for auto refunding sub orders.

Why?

[Beats24-7]

Hello,
sure, but that was not my question…? Why did it change the “on hold” order to “completed” automatically after it has been refunded manually in Stripe? This has to be a bug. Please read my post properly and check this.

Furthermore, what about the custom code? It’s not working so please don’t simply ignore this again…
Thanks

[Beats24-7]

Hi Moumita,
1. I am using the WooCommerce Stripe plugin.

2. Ok, I understand that. However, I asked that question a couple of months ago already but I didn’t get any reply. The link you sent does not provide code for refunding orders automatically and this one I changed it to doesn’t work:

//Auto complete sub orders to refunded
add_action( 'woocommerce_order_status_refunded', 'wcmp_suborder_status_change_to_refund' ); 
   function wcmp_suborder_status_change_to_refund( $order_id ) { 
    global $WCMp;  
    $suborder_details = get_wcmp_suborders( $order_id );  
    foreach ( $suborder_details as $key => $value ) { 
        $suborder_fetch = array('ID' => $value->get_id(),'post_status'=> 'wc-refunded',);    
    wp_update_post( $suborder_fetch );  } 
}  

Copy

Thanks again

[Beats24-7]

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[Beats24-7]

Ok, thank. I will check with the support of NotificationX and let you know when they get back to me. Thanks again.

[Beats24-7]

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[Beats24-7]

Hello there,
may I ask why WPBakery is not compatible with your plugin? It is used with millions of websites. Furthermore, it was working with only 5 products and the issue started when adding 10 products to the list section. It’s really weird :/ Anyway, thanks again.

[Beats24-7]

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[Beats24-7]

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[Beats24-7]

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[Beats24-7]

This issue is also affecting other plugins such as our FOMO popup plugin. It now shows all parent orders and sub orders, so everything twice… Please fix this issue with parent/sub orders so they are not recognized as single individual orders for other plugins such as WooCommerce, notificationx, etc…

[Beats24-7]

No, you have NOT fixed the issue in 3.5.18. I have updated to this version and the WC reports still counts the parent and sub order as single orders, hence you will receive twice the amount shown as refunded! http://www.prnt.sc/1016ei8 It should be only $12.95 and not $25.90. Please check and fix this.

[Beats24-7]

Hello,
any update?

[Beats24-7]

Hi there,
your update says the isse is fixed now but it’s not. It still counts parent and sub orders of a refunded order as single orders and adds them together in value! http://www.prnt.sc/1016ei8 It should be only $12.95 and not $25.90! Can you please fix this? Thanks

PS: The WC reports section will be replaced by the WC Analytics section sometime soon afaik, and returns (refunds) are not shown there at all? http://www.prnt.sc/1016ico

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