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October 29, 2022 at 1:11 PM in reply to: Transaction not showing from a different country stripe account #145502sahil malhotraParticipant
Hi
In my first message, I have shared Stripe team’s interaction on this issue. They have already shared what needs to be added in the header, along with the documented code page. Please let me know what else do you seek?
Can you please interact with stripe team from your end as this seems to be a plugin related bug and Stripe’s tech team shouldn’t be ideally the one pointing our flaws in 3rd party applications. Let me know if you are willing to do this and follow this path.
October 28, 2022 at 6:15 PM in reply to: Transaction not showing from a different country stripe account #145433sahil malhotraParticipantHi
Look forward to an update and hearing back on the reported issue.
October 24, 2022 at 6:29 PM in reply to: Transaction not showing from a different country stripe account #145096sahil malhotraParticipantSure, willing to wait since 10th October – the day we had reported the issue. Look forward to a resolution.
October 22, 2022 at 6:25 PM in reply to: Transaction not showing from a different country stripe account #144991sahil malhotraParticipantInvited new user moumita.h+01@dualcube.com using both Stripe accounts. Look forward to hearing back.
October 22, 2022 at 12:51 AM in reply to: Transaction not showing from a different country stripe account #144789sahil malhotraParticipantPlease refer to the screenshot. Kindly check both inbox and spam folders to locate the Stripe invitation to both of our accounts. Invitation for both the accounts have been sent by Stripe on 19/10/2022.
October 21, 2022 at 5:08 PM in reply to: Transaction not showing from a different country stripe account #144716sahil malhotraParticipantHi
Any update on my pending concern? Been long time – I would like to ideally start using the plugin by now post purchase. Look forward to your earliest response and a resolution to the bug.
October 19, 2022 at 7:30 PM in reply to: Transaction not showing from a different country stripe account #144243sahil malhotraParticipantThis reply has been marked as private.October 17, 2022 at 7:18 PM in reply to: Transaction not showing from a different country stripe account #142953sahil malhotraParticipantWhen do you plan to release multi vendor X?
October 14, 2022 at 3:03 PM in reply to: Transaction not showing from a different country stripe account #142886sahil malhotraParticipantWill look forward to your timely response for us to use your plugin in a comprehensive manner else it will be a waste purchase for us.
October 13, 2022 at 7:51 PM in reply to: Transaction not showing from a different country stripe account #142761sahil malhotraParticipantFurther response from Stripe chat support on this when I put across your query to them –
Upon checking the error it shows that they are creating a direct charge where the source or the token of the customer is saved through the platform’s account and not to the standard connect account.
Since they are using source api then they have to create a source rather than token for their customer: https://stripe.com/docs/connect/cloning-customers-across-accounts#creating-tokens
To learn more in cloning card sources: https://stripe.com/docs/sources/connect#cloning-card-sourcesOctober 10, 2022 at 11:03 PM in reply to: Transaction not showing from a different country stripe account #142754sahil malhotraParticipantThey have already stated that you would need to add the stripe account header. They have also indicated the page wherein you can find the apt code to be added to the API call – You can refer on this page for more information and instruction: https://stripe.com/docs/connect/authentication. Let me know if you are still unable to find the bug/missing option in your code.
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