[MisterS]

@moumita I forwarded you the email Stripe sent me which says all connect charge types are SCA compliant. Did you reply to them on this thread? Have they now changed their mind about this statement?

Stripe: “Thank you for writing back to me. I understand your concern about the charge flow be SCA compliant. Billing and Checkout were always automatically SCA ready as products. https://stripe.com/partners/sca-ready
All the Connect charge types are as well by nature, just your integration you need to make sure is up to date. If it is, you’re good to go!”

Despite confusion over this, Direct charges do work in multi-vendor environments, you know this because the previous version of your plugin allowed Direct charges (I believe previously one overall charge per customer was split into several Direct charges, one per vendor for orders from more than one vendor). This worked great – the funds were just passed directly to the vendor along with the order information, customer email address etc.
Now it’s all changed due to your update and forcing Separate Charges and Transfers, the vendor doesn’t get this info, fundamentally changing your product, breaking how refunds work and and meaning we cannot use it long-term so have ceased all development and will be cancelling our subscriptions.

PS it’s now over two months (and now three mentions by me) since I told you your Stripe Marketplace plugin page info is incorrect and it still states you can use all three types of charge types. This is not true and is misleading!
https://multivendorx.com/product/wcmp-stripe-marketplace

[MisterS]

@Moumita I have forwarded you the recent support chat to you, but I don’t know if you will be able to reply to this as your email address wasn’t in the initial chat.

[MisterS]

@moumita OK we’ll have to think of a different plugin for our sites in the long-term then, it’s a shame as we have spend hundreds of hours tweaking yours, but we can’t use it long-term now due to these issues caused by now limiting the charge types available.

I have just chatted with Stripe support again and they assure me that all three types of charge type work with SCA payments, not just SeparateChargers/Transfers if you’re using the latest available version of their API. They see no reason why Direct charges would now not work with SCA
transactions the same as they were being used by your plugin previously.

You could have kept using Direct and Destination charges when updated for SCA. This would have kept us as a customer long-term. Your older code for Direct charges split orders into separate payments per vendor (single user transactions) and this would still work, not sure why this has changed now.
https://stripe.com/docs/connect/charges#types

PS You should definitely update your Stripe Marketplace information page – it still says you can choose between all three types of charges. It should also mention how refunds work because if I was a new customer who purchased licenses for WCMP then only found this out afterwards, I would have liked to have known this before spending much time developing it: https://multivendorx.com/product/wcmp-stripe-marketplace

[MisterS]

@moumita I am using the only charge type that is now available with the latest version of Stripe Marketplace: Separate Charges and Transfers. The other two (Direct and Destination) are greyed out.

[MisterS]

@moumita I have tested using a negative amount and it looks like it works, if you don’t think this should work, can you explain why, how I can pass on the Stripe fees of 1.4% and £0.2 to a vendor using your fields/options?

Commission percentage: 98.6
Fixed amount: -0.2

We have an order with two vendors with these totals.
A: £0.70
B: £0.50

A: 1.4% = £0.01 (1p) + £0.20 fixed amount = £0.21. That vendor received £0.29 (£0.50-£0.21) after deductions
B: 1.4% = £0.01 (1p) + £0.20 fixed amount = £0.21. That vendor received £0.49 (£0.70-£0.21) after deductions

Is that not right? It looks right to me.

When I did have the fixed amount as a positive number (above), it made the potential fees more than the order total received so it just passed on the total amount (that made me think these commission options just didn’t work until you pointed out why). As you mentioned “As WCMp can’t pay the vendor more than the order, hence vendor is getting .5”

I think Fixed amount is working the opposite way that you think it does?

[MisterS]

That first figure without the minus sign!

[MisterS]

@moumita Thanks, this is now working for the fees passed onto the vendors, these now match Stripe’s standard transaction fees.

PS in your replies your are adding a percentage to a currency amount – this doesn’t make sense (2.9% + 0.2p = 3.1)!

This field being positive is not obvious from the admin control panel or your documentation. You could help explain how this works by updating the documentation or adding help text like the attached.

[MisterS]

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[MisterS]

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[MisterS]

@moumita since I posted that, I can see there is an option for a percentage and a fixed amount together, I have attempted this now.

See post #136699 above, I have used these settings but 100% of the funds are still going to the vendor, with no commission removed. Can you help me understand why this is happening and help me fix this issue.

[MisterS]

Typo, Fixed Amount is 0.2 if that means pounds.

I have run a test order with the attached settings but 100% of the funds are still going to the vendor, am I missing any option? Thanks

[MisterS]

Thanks, I’m surprised the order reference missing hasn’t been spotted previously, have no other users brought this up? Currently as the customer info (name/email/address etc) is also not passed on to the vendor now, all they have is the payment amount to try to work out which order it relates to.

How do refunds now work, when a vendor refunds a payment is it refunded to the Admin or the Customer?

Yes Stripe fees are controlled by Stripe but this new method of payment flow has totally changed how your plugin works, as previously mentioned (https://multivendorx.com/support-forum/topic/error-creating-charge-record-with-stripe-multi-vendor-order/#post-122758), we would have liked to remain using Direct charges which Stripe assure me can still work with split payments and SCA and we believe would have not brought all these other issues up.

All 3 payment types are still listed on your plugin description, maybe it’s time to update this if this isn’t the case: https://multivendorx.com/product/wcmp-stripe-marketplace

Currently Stripe fees for our site are 1.4% + 20p per vendor’s order. How do I recreate this for vendors using Gateway fees?

[Edit now I have found this option!]

From this page of instructions: https://multivendorx.com/knowledgebase/setting-up-commission-and-other-payments-for-wcmp/

I believe we need option 3 (“Percentage of the transaction/sale value + a fixed amount per transaction”)

So in our example is it:
Commission Percentage: 98.6
Fixed Amount: 0.4

?

I’m not sure about the fixed amount because in your instructions I don’t think the text listing of each example relates to the image underneath? Can you confirm?

[MisterS]

Thanks, I’m surprised the order reference missing hasn’t been spotted previously, have no other users brought this up? Currently as the customer info (name/email/address etc) is also not passed on to the vendor now, all they have is the payment amount to try to work out which order it relates to.

Yes Stripe fees are controlled by Stripe but this new method of payment flow has totally changed how your plugin works, as previously mentioned (https://multivendorx.com/support-forum/topic/error-creating-charge-record-with-stripe-multi-vendor-order/#post-122758), we would have liked to remain using Direct charges which Stripe assure me can still work with split payments and SCA and we believe would have not brought all these other issues up.

All 3 payment types are still listed on your plugin description, maybe it’s time to update this if this isn’t the case: https://multivendorx.com/product/wcmp-stripe-marketplace

Currently Stripe fees are 1.4% + 20p per order. How do I recreate this for vendors using Gateway fees? I believe gateway fees can only be a percentage amount so we can’t recreate this Stripe charge precisely, this is a big problem and will lead to an imbalance for either the vendor or the admin.

[MisterS]

Thanks, that doesn’t answer our problem of the transaction emails now not working! We have just disabled them, but just to let you know if anyone else also has this issue.

Now that the payment flow works and the payment is passed on to the Vendors, we have noticed that the OrderIDs aren’t any longer shown in the Vendor’s payment, is there any reason for this and how do we get these working again? The main Admin payment still shows the OrderID, but the reference in the connected account for their payment now just shows a py reference number – see attached. The most recent payment is the updated plugin, previous payments were the older version of the plugin which showed the order number.

Also it looks like us as Admins are now paying the Stripe transaction fees, not the vendors! I assume this isn’t correct? How do we assign the Stripe fees to the connected Vendors for each order?

[MisterS]

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