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Hi @lucas, Jordan, WCMp only handles the part where we will send the payment to vendor’s stripe account. However it is very unlikely that we would controll when stripe will send the money to vendor’s bank account.
Becasue releasng the fund to vendor’s bank totally controlled by Stripe.Can you please explain the query i.e. the flow you are looking for so we can communicate with them too. Make sure to share us all small details that will help us communicate with the stripe team.
p.s. Our office will be closed due to holidays (4th to 10th Oct). Hence, the response might get delayed.
Hi, our team will look into this, kindly provide them some time.
p.s. Our office will be closed due to holidays (12th to 17th Oct). Hence, the response might get delayed.
For now you can track the progress of this issue from here : https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/issues/963
@l.gan, in that case, we need a little bit of help from them.
Kindly ask them how can we exclude their point creation for individual order_id.
I am so sorry for this inconvenience.
Actually, our team wanted to say you that we have already added this feature in our last version.
To know further on this, please do check our doc :
https://multivendorx.com/knowledgebase/commision/#nav-5Let us know if you need any further support.
Dale, I have forwarded this feature request to our team.
They will see whether we can add support of elementor there.
@nikhilpbhoyar, we are happy to inform you that We have enhanced our vendor list page, where users can also search vendors as per shipping zone. If you want, you can test the beta version too.
Download the plugin from here – https://github.com/wcmarketplace/dc-woocommerce-multi-vendor/archive/master.zip, follow these steps :
– Delete the installed WC Marketplace via wp-admin >> plugin
– Unzip the GitHub plugin
– Rename the folder as “dc-woocommerce-multi-vendor” and remove the master tag. Now, zip this folder again.
– Install this plugin on your site.
Please do keep us posted.@Beats24-7, can you please share the flow you need for this i.e. how should auto refund work, so we can help you out.
As we can understand, Stripe is manually reviewing that order and has sent you the order status as complete.
Please note, this whole flow is getting carried out by Stripe plugin and WooCommerce. WCMp is not controlling any of this.I would request you to contact WooCommerce Stripe plugin author, they will be able to help you out better. Please do keep us posted.
Hi @Beats24-7, our replies are inline :
1. An order that has been marked as hold due to a Stripe review operation is marked as completed as soon as you refund the payment in Stripe. This should not happen as it sends out a complete order e-mail to the customer although the order has been refunded. After a manual refund in Stripe the order should be set to refunded or don’t do anything at all so we can set it to refunded manually. See here: http://www.prnt.sc/10hd5dl
>> Are you using WooCommerce Stripe plugin or WCMp Stripe Marketplace plugin?
=============================================================================2. Refunding a parent order does not set sub orders as refunded as well. They remain completed. Is this a wanted behaviour because your plugin cannot recognize if the complete payment has been refunded and if all or just a part of the sub orders need to be marked as refunded? Or is this a bug? Let me know. See here: http://www.dropbox.com/s/iuzla5f92eocmgi/Sub%20orders%20get%20completed%20when%20parent%20order%20refunded.avi?dl=0
>> A parent order may have orders from many vendors, hence main can have many suborders. So, if you change the status of the main order, that doesn’t mean that status applies to other vendor’s orders too.
However, you can change the status of the sub order, if the parent order is changed too, by adding a custom code. This link will help you out further: https://multivendorx.com/support-forum/topic/suborders-not-completing/#post-104440
