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It appears that your server might be blocking these emails. Please reach out to your server team for assistance with this issue. In the meantime, to review the triggered emails, consider installing a plugin such as “Email Log” on your end and monitor the sent emails from there.
Let us know if you need any further assistance from our end.
As soon as a user registers via the vendor registration form they get redirected to the vendor dashboard where they get the message about their successful application (https://prnt.sc/vGxlOWkwTuGJ). They get the same notification in the My account page (https://prnt.sc/lMdIFk8iyZM2) and also receive mail regarding the same. So there should not be any confusion among the users.
Also after the approval from the admin they receive a mail regarding their approval too(https://prnt.sc/CsPKCgeGGkpD).
Kindly check the flow accordingly on your end and let us know if you need any further assistance from our end.Hello There, Sorry to hear that you have faced an issue on your end.
We have checked the same on our end but did not face any such issue as mentioned by you. Kindly check the video here https://www.awesomescreenshot.com/video/27061231?key=300c4ffceea5f1e0859ce75e91156231.
Now kindly share the resolution set on your end so that we can check the same flow with the same resolution. Also kindly share the URL of your site with us so that we can check the same there and then help you accordingly.
Hope to hear from you soon.
Hello @IKY, Thanks for getting in touch with us.
As soon as a user registers on the site through the vendor registration form an email to approve that vendor application goes to the email associated with the admin account(https://prnt.sc/c-GkutiR1UNr).
To update the admin’s email, simply navigate to the admin dashboard, then go to Users and select All users. Once there, choose the admin user and enter the desired email address for the admin account(https://prnt.sc/lLrjqlZRJBNF). From then on, all admin emails will be sent to this email address.Let us know if you need any further assistance from our end.
@Dhruv Jha, It is really strange as the flow of customer registration is working fine. But with the same plugins the flow is not working on your end. Kindly share the FTP access of your site with us so that we can debug the issue further to provide you with a solution.
While sharing the access don’t forget to mark your reply as private.
Dhruv, we have checked the flow of registering users from the default my account page of WooCommerce on our end and after registration the users are coming as customers.
On your site kindly check again carefully whether you have inserted the correct shortcode. Even with the correct shortcode you face the same issue kindly give us permission to check the flow on your site by disabling themes and plugins.
This enhancement is already on our roadmap, and we aim to incorporate it into our next two updates.
Thanks for your cooperation and understanding.Hello there, We have added fix for these issues in our latest MultiVendorX Pro update. So kindly update the MultiVendorX Pro plugin to its latest version and check.
Hello @Dhruv Jha, The page where you’ve inserted the shortcode for vendor registration will designate users who register through it as vendors on the site. This applies similarly to the membership flow.
I’ve tested the process on your end by registering through the buyer registration page, and the user is showing as a pending vendor.It appears that custom code has been added on your end, causing users registering through the buyer registration page to also become pending vendors. Please thoroughly review your setup, as we haven’t made any modifications to the vendor registration flow in our recent updates.
Let us know if you need any further assistance from our end.
We have added a fix for this issue in our latest update. Kindly update the MultiVendorX Pro plugin to it’s latest version and check.
Hello Dhruv, We’ve investigated the checkout issue for vendor registration. According to the default flow, a recurring plan with a free trial requires a signup fee of at least $1. This fee is essential for gathering payment information from vendors for recurring payments after the free trial period.
Now as you have not added any sign up fee for the recurring plan with free trial hence the error is coming on the checkout.
Kindly follow our doc here https://multivendorx.com/docs/knowledgebase/marketplace-memberhsip/ and update your current plan accordingly.Let us know if you need any further assistance from our end.
Hello Dhruv, As shared earlier, the endpoint for the vendor dashboard was not set accordingly hence the issue with the vendor dashboard was happening. We have set the endpoint according on your end and the vendor dashboard is coming accordingly(https://prnt.sc/cUjKOFWaiV62).
For the issue in the checkout can we enable the test payment mode for stripe to check the issue. Also can you please confirm that you are facing the issue on checkout for payment with the Stripe marketplace as we have not gotten any error related to stripe on the WooCommerce log on your site. .Hello there, Sorry to hear that you have faced an issue on your end. For the first issue with the vendor dashboard, kindly go to the admin dashboard >> MultiVendorX >> Settings >>General, here check the endpoint set for the vendor dashboard page (https://prnt.sc/jeBrszL_gHdq).
For the issue on the checkout, kindly check errorlog that you are getting on your end and share that with us so that we can check that and help you accordingly.
Hello there, We have added our test Paypal credentials on your end. Now when the vendor is trying to connect their Paypal marketplace account from their end a error is coming saying that “The vendor’s country does not support paypal”(https://prnt.sc/QyL_iomynyBl). So kindly make sure the vendor’s country have support for paypal and then check the flow on your end again carefuly.
Let us know if you need any further assistance from our end.
Hello there,We have already added support for the HPOS feature of WooCommerce in our 4.1.0 version of MultiVendorX and the 1.3.0 version of MultiVendorX pro.
So as you are using older versions of both the plugins hence the notification is coming on your end.Once you will update the plugins to the latest versions you will not get the warning any more
