[Sangita Support Squad]

Thank you for the update. We’re glad to hear that everything is working well on your end.

Please let us know if you need any further assistance from our side. We are always happy to help.

[Sangita Support Squad]

Hello There,

Thank you for getting back to us. We are glad to hear that the other queries have been resolved on your end.

Regarding the button issue, as per the default flow, we have already added the “Go to Dashboard” button on the My Account page for redirecting users to the Store Dashboard, and this functionality is working correctly from our end.

It appears that, within the theme settings, the redirect URL for the profile widget has been configured to point to the admin dashboard instead. Because of this configuration, you are experiencing the current redirection behaviour.

We would kindly recommend reaching out to the theme support team and sharing these details with them so they can assist you with modifying the redirect flow accordingly. Alternatively, if needed, you may also add your own custom modification to refine the redirection behaviour of the theme’s widget.

If you need any further assistance from our end, please do let us know. We are always happy to assist you.

[Sangita Support Squad]

Hi There,

We are glad to inform you that we have already added fixes for the mentioned issues related to the notices and Blocker 1 in MultiVendorX 5.0.5 and MultiVendorX Pro version 2.0.2.

Kindly update both plugins to the latest versions on your end and check the flow accordingly. If you need any further assistance from our end, please do let us know. We will be happy to assist you further.

[Sangita Support Squad]

Hi There,

We are glad to inform you that we have already added a fix for the mentioned issue in MultiVendorX Pro version 2.0.2.

Kindly update the plugin to the latest version on your end and check the flow accordingly. If you need any further assistance from our end, please do let us know. We will be happy to assist you further.

[Sangita Support Squad]

Hi There,

Thank you for sharing your queries in detail. Our replies are inline with your questions below:

1. Translation issue

>> We have already logged this issue on our GitHub repository, and our development team will work on a fix accordingly. As soon as the fix is implemented, we will keep you posted with further updates.

In the meantime, you can track the progress of the issue here:
https://github.com/multivendorx/multivendorx/issues/1848

2. Redirect from the vendor login page to the Dashboard

>> Currently, the shortcode for the store dashboard is: [marketplace_dashboard]

So, you need to use this shortcode for the store dashboard page.

We checked the flow on our end, and upon logging in, the vendor is redirected to their store dashboard accordingly. Kindly check the video here:
https://www.awesomescreenshot.com/video/52534180?key=99a78e352f97cabd6bdea3d6cb6d6082.

Also, it seems there is a typo mistake in the admin dashboard settings description related to the Store Dashboard page shortcode. Not to worry – we will update this accordingly so users are not confused in the future.

3. Should an already authorized vendor via [marketplace_store], when going to the page with the [marketplace_registration] shortcode, see the option to re-submit the registration form?

>> With MultiVendorX 5.0.0, we introduced the concept of multi-stores. This means a single store owner can now register and manage multiple stores under the same account. From the dashboard, they can switch between different stores accordingly.

If you do not want your store owners to have multiple stores, then customisation would be required on your end to restrict this behaviour.

4. Should there be a button to access the dashboard from site.com/my-account/?

>> We checked this on our end, and the button for accessing the dashboard page is appearing correctly on the WooCommerce My Account page. Kindly check the screenshot here:https://www.awesomescreenshot.com/image/60462014?key=c53f207a6951759f65328db71cf3a15a.

Could you please check carefully once again on your end?

If you have any further queries or need any additional assistance, please do let us know. We will be happy to assist you further.

[Sangita Support Squad]

Thank you for sharing the information. Kindly allow us some time to review this on our end. We will get back to you with an update accordingly.

[Sangita Support Squad]

Hi there,

Thank you for getting back to us and explaining the flow.

As you mentioned that this was implemented in the earlier version through customization, could you please let us know which hook filters from our plugin were used? This will help us provide you with the updated hook filter accordingly.

We look forward to your update.

[Sangita Support Squad]

Hi There,

We sincerely apologize for the inconvenience caused.

There were some CSS-related issues on the demo site, and we have now fixed them accordingly. Kindly check the demo website again from the link below:
https://multivendordemo.com/multivendorx/wp-admin.

If you need any further assistance from our end or face any other issues, please do let us know. We will be happy to assist you.

[Sangita Support Squad]

Hello,

Thank you so much for your kind words and feedback. We are really glad to hear that everything is working properly now and that the translations are reflecting correctly in version 5.0.5.

It was our pleasure to assist you, and we truly appreciate your patience and cooperation throughout the process.

If you have any further queries or need any assistance in the future, please do not hesitate to reach out. We will always be happy to help.

[Sangita Support Squad]

Hi There,

Thank you for getting back to us.

Please take your time to set up the staging site and test the updated plugin, translations, and shortcode functionality on your end.

Regarding your query about hiding vendors by ID, could you please share a few more details about the exact flow you would like to achieve on the shop page? We reviewed the shared shop page link, and currently products from multiple vendors are appearing there. To guide you with the most suitable solution, we would like to better understand how you want the vendor/store exclusion to work.

Regarding Gutenberg support, we are glad to inform you that we have already added Gutenberg block support for: Store List display, Storefront and shop-related sections

So you can confidently move forward with Gutenberg for improved performance and better speed optimization compared to WPBakery.

Once you share more details regarding the exclusion-related flow, we will be happy to guide you further with the best possible approach.

[Sangita Support Squad]

Hi There,

We are glad to inform you that we have added a fix for the translation issues you were experiencing in the latest MultiVendorX update.

Kindly update the MultiVendorX plugin on your end to the latest version, MultiVendorX 5.0.5, and then check the functionality accordingly.

If you need any further assistance from our end or face any issues after updating, please do let us know. We are always here to assist you.

[Sangita Support Squad]

Hi There,

We went ahead and reset your site. After that, we added the translation for the string “Questions about this product,” and it is now displaying correctly on the site.

Kindly check the screenshots below for reference:
https://prnt.sc/k-DXGIwop_E0
https://prnt.sc/Riu8siJzC-On

Based on our findings, it appears there may previously have been an issue related to database corruption, which was likely preventing the translations from being reflected properly.

We would kindly request you to check the translations on your end again and let us know if everything is working correctly now.

If you have any further queries or need any additional assistance from our end, please do let us know. We will be happy to assist you further.

[Sangita Support Squad]

Hi There,

We are glad to inform you that we have already released an update that adds support for hiding stores with no products using a shortcode parameter.

To achieve the required flow on your end, you can simply use the following shortcode:

[marketplace_stores hide_empty=”true”]

This will ensure that stores without any products are hidden from the marketplace store listing.

If you have any further queries or need any additional assistance from our end, please do let us know. We will be happy to assist you.

[Sangita Support Squad]

Thank you for your understanding. We will keep you posted as soon as the update goes live.

[Sangita Support Squad]

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