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Hello Ashley
Thank you for reaching out to us.
Our answers are inline.– email template name [403]:
>> The 403 Forbidden error means that your web server understands the request that the client (i.e. your browser) is making, but the server will not fulfill it.kindly follow all the suggestions of this link https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/
Please do keep us posted.
– Also do you know where I can edit the frequency of the Vendors Order Report email? It is being sent weekly and I only need it to be sent monthly, thanks!
>> We have already replied to you on this thread : https://multivendorx.com/support-forum/topic/frequency-of-the-vendors-order-report-email/#post-113483
Kindly please don’t create multiple threads for a single issue as it creates more confusion and leads to delay in response.– will this affect the membership plans renewing after 3 months? I have set the renewal period for each plan to renew every 3 months so need every vendor plan to automatically renew after that. can you guide me on this ?
>> Currently renewal will be paid automatically if the payment mode is either PayPal or Stripe.Just to keep you posted, we are working on the enhancement of membership subscriptions mode further.
Let us know if you have any further query.
LM, let me help you out with the flow :
The refund button (I presume you are referring to this: https://prnt.sc/wlun5r) in the order page lets the vendor notify the customer that the order is refunded. Hence the vendor has to put the whole number.
However please note, the refund is a manual process and the policy varies in different sites.
a. Sometimes the admin sends the full money to the customer and vendor sends the money to admin.
b. Sometimes vendors send the money to customer and admin sends the money to vendors.So the refund flow depends on the policy on your site.
Now, if you are referring to something else, can you please explain that a bit more with some scrrenshot.
@chris sands, in our next update, we are working on other enhancement.
For now canceling the membership requires us to do some research, regarding API of PayPal/Stripe. Also, we will deficit;y look into adding a cancel option for Free plan too.
Once we will start working on this, we will keep you posted.@chris, currently there is no such option to distinguish between vendors who have not canceled and are just late paying the latest month and those that have canceled their payments completely.
When we will add the option to let the vendor cancel the subscription, we will also trigger a mail to admin, so he/she can be notified.
@chris sands, thanks for sharing your view.
We have passed this enhancement request to our development team, they will soon start working on this.
We will keep you posted.
Chris, our replies are inline :
3, I noticed that for a Vendor with an inactive membership, if they click on My Account, the Dashboard link isn’t shown (I guess because they are no longer a vendor?). So unless they have bookmarked the Dashboard page and revisit this, they won’t see this and notice the ‘Resubmit Application’ button! This isn’t linked to in the standard email either so I’m not sure how they would know how to re-apply?
>> Currently we display this section: https://prnt.sc/tj0fyv
However, we will add the resubmit option there in our future update.
– Also how does the marketplace admin add a note when rejecting their application? I can see ‘Test note’ was added when a Vendor was rejected but I didn’t type this text – how is this generated and how can it be changed?
>> Admin can add rejection note from here: https://prnt.sc/tj0hmb
2. Can Payment Method be shown as a column in the User list? This will show us who hasn’t connected Stripe yet.
>> Yes.. however for this you need to do come custom code.
Our technical team is looking into this.3. Is there a way to manually temporarily disable a Vendor’s membership until they have enabled Stripe, then we can enable again?
We tried this by selecting ‘De-activate plan’ on the Membership list page, but we can’t re-enable a membership (that user has the same Plan highlighted on the Membership plan page but it can’t be activated)?>> Yes, you can manually disable the plan via WP-admin >> Vendor Types >> Membership.
Let us know if you have any further queries.
@pierremestre.pro, thanks for sharing the details.
I have shared this with the team.
We will keep you posted.@Dale, we do have plan to add this support.
However, currently, we haven’t decided on any roadmap, for this. Once the team will start working on this, will let you know.
@pierremestre.pro, @admin@mid thanks for sharing the feature request.
Can you please explain exactly what information do you want to show inside the invoice and also to whom?
@redilson, yes we do have plans to add this support.
We are trying to release this as soon as possible. We will keep you posted.
@emanuele we need to inspect the issue in your site.
Please do create a separate thread and share the site access and ftp access there. So we can check this issue there.
